After lengthy struggle, family pension of widow of Army personnel commenced by CPPC

Details of grievance with registration number : DEABD/E/2020/26997
cppc defence <>
Mon 22-06-2020 12:55 PM

  • <>

  •  CM CPPC <>;
  •  Tilai Bazar Branch, Allahabad <>;
  •  Customer Service Department, Head Office <>

Dear Sir,

We refer to your CPGRAM complaint no. DEABD/E/2020/26997 and would like to inform you that,  we have received the document from Tilai Bazar branch for family conversion. After perusal of received document commencing of family pension has been done. The due pension will be paid in next pension processing.


With regards;

Sonpal Verma


CPPC Defence

Gift City, Gandhinagar.


Description: cid:image001.png@01D4EA27.189AF6A0

“We are proudly serving veterans of armed forces who served the nation”

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From: Helpdesk Cppc Defence

Sent: 09 June 2020 17:08
Cc: CM CPPC; Customer Service Department, Head Office
Subject: Details of grievance with registration number : DEABD/E/2020/26997

Dear Sir,

We refer to your CPGRAM complaint and would like to inform you that, we have received the PCDA letter regarding commencement of family pension & mail intimation sent to branch for providing the required document for family conversion. But we have not received the list of document from Tilai Bazar branch. So once we receive the said document from branch we will check and commence the family pension accordingly.


Sanjay Mudaliar

Helpdesk CPPC Defence, Gift City, Gandhinagar.

Ph. no. 079-66734630/4627/4628/4629 (For branch use only)

Pension Toll Free : 1800111348 (For pensioners use only)

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Whether it is not mismanagement and anarchy depriving widow of defence personnel from family pension?
Tiloi Branch, Tiloi, Lucknow <>
Sat 20-06-2020 12:41 PM

  •  Tilai Bazar Branch, Allahabad <>

  •  CM CPPC <>;
  •  Gov. Business Delhi <>;
  •  CPPC DELHI <>;
  • <>

Dear Sir,

Please refer to trail mail.


Branch Manager

Tiloi Branch

Sent: Saturday, June 20, 2020 12:35 PM
To: Mahesh Pratap Singh Yogi M. P. Singh <>
Cc: Tiloi Branch, Tiloi, Lucknow <>; Gov. Business Delhi <>; CPPC DELHI <>
Subject: RE: Whether it is not mismanagement and anarchy depriving widow of defence personnel from family pension?


Dear Sir/ Madam,


Please refer to the trail mail and discussion had with you regarding the subject matter and  inform that needful has been done and pension with arrears will be credited in june pension processing.


We regret for the inconvenience caused to the pensioner. We assured you our best attention always.

                                                                                              With Regards,

                                                                                                T.C. Thakur

                                                                                             Chief Manager

                                                                                             CPPC Gift City



Grievance Status for registration number : DEABD/E/2020/26997

Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service

Bank : Bank of Baroda
Branch / Name of Bank and Branch : Bank of Baroda, Tilai Bajar Allahabad
Defence principal account controller pay through its letter dated-07-02-2020 attached as the first page of PDF document to this representation addressed to the chief manager, Bank of Baroda, CPPC, Baroda Global Shared Service, Gift city Gandhi Nagar Gujrat, sent feedback for the commencement of family pension of aggrieved lady Uma Singh. The attached letter did not reach the aggrieved lady which implies cryptic dealings must not be promoted in the government machinery. Pension still not provid

Grievance Document
Current Status
Case closed
Date of Action
Sir Hereby we apprise that our bank has communicated to the customer vide letter dated 22.06.2020, which is self-explanatory. The copy of the same is enclosed for perusal, please. Regards
Reply Document
Officer Concerns To
Officer Name
Mr. Suresh Gajendran
Officer Designation
Assistant General Manager
Contact Address
CPPC, Govt. Relationship Deptt. 7th Floor, Bank of Baroda Building 16, Parliament Street ,New Delhi
Email Address
Contact Number
Reminder(s) / Clarification(s)
Reminder Date
Already taken too much time and more procrastination only showing deep rooted corruption, lawlessness and anarchy in the government machinery. Attached letter did not reach the aggrieved lady which implies cryptic dealings must not be promoted in the government machinery. Pension still not provided to the aggrieved lady is the reflection of deep rooted corruption. Undoubtedly, the matter is concerned with deep-rooted corruption because instead of ensuring the commencement of family pension of the aggrieved lady Uma Singh wife of Shiv Bahadur Singh, concerned staffs of the government of India merely procrastinating and adopting a lackadaisical approach in the matter. How can it be justified that even after eight months they remained failed in providing family pension to the aggrieved widow. The right reason is the indispensable part of the not only sound judicial system but it must be given enough space in promoting the administrative efficiency to achieve the target of the good governance. Most surprising is that still no one will be made accountable for this travesty of social justice done with vulnerable revered lady.
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Arun Pratap Singh
5 months ago

How can anyone be thankful to them if after numerous representations and eight months long time was taken by them to commence the family pension? Whether every aggrieved individual can submit such huge number of applications and have website to keep its complaints online and public? Undoubtedly for such mismanagement, our responsible political masters, executives, bureaucrats and judicial members are responsible who are itself indulged in wrongdoings from the backdoor and behind the screen.

Preeti Singh
5 months ago

It is the rule of nature that every action comes with its fruit whether it may be right or wrong. This implies that fruit of the action can’t be overlooked. It may be said that fruit of action can not be impeded through mismanagement, corruption and anarchy if action was carried out with firm determination and perfect will power. Those drawing huge salary from the public exchequer not satisfied indulging in unlawful activities to amassing huge wealth leaving more on the verge of hunger can never be justified.

Bhoomika Singh
5 months ago

Undoubtedly they are entitled for the thanks and we should be thankful to them because if they will not commence the pension in this Anarchy we can do nothing of them because such practices are quite common in this government. There is no rule of law in this country and we are living in complete anarchy so we must be careful and manage ourselves for this anarchy here even senior most accountable public functionaries always tell lies.

5 months ago

Thanks for all all support through this channel…and Shri MP Singh Ji…

Beerbhadra Singh
Beerbhadra Singh
5 months ago

Our motive is betterment of society but it is feasible only when if our country may have transparent and accountable government which is not feasible if our political master, executive, Bureaucracy and judicial members will be corrupt so our motive is to overcome corruption from the government machinery so far this purpose there is need to change the mindset up of the people of this country. Nothing is lost if money is lost but if character is lost everything is lost and we have to consider about it.