This is with reference to your complaint dated April 27, 2016 regarding the Debit card charges.
As per our telephonic conversation along with Mr. Ankush Sinha ( Mirzapur Branch Operations Head ) , i would like to inform you that debit card which you are using has annual charges of Rs. 300+Service tax which was levied in the account as per charge schedule. However as per your account type you can go for debit card which has Nil charges. We understand that you will be visiting the branch in few days in order to block the existing card and will be applying for a new card which has no charges. Once the existing card is blocked branch will initiate the request for the reversal for the charges which was debited on 15th July 2016.
Kindly give the request at the branch to update your email id also so we can share all the required details on your registered email id.
I sincerely apologize for any inconvenience caused to you.
For any further clarification or assistance, you can write to
Best Regards, Kamya Puri Nodal Officer Team,Axis Bank Ltd, NPC1,5th Floor, “Gigaplex”,Plot No I.T.5,MIDC, Airoli Knowledge Park,Airoli,Navi Mumbai-400708. Ph. (off.) 022-71315288
* Do not allow strangers in the lobby while you use ATM. * Always transact on ATM one at a time and do not share your PIN with anyone. * Do not take help from strangers for using ATM. * Stand close to ATM machine while entering your PIN to avoid shoulder surfing by strangers. * Do not write your PIN anywhere or disclose it to anyone. ALWAYS MEMORIZE YOUR PIN. * Always cancel the session by pressing “CANCEL” before you leave the ATM. * Type random keys on the number pad in order to avoid any PIN capturing techniques. * In case ATM has not dispensed cash, please wait for a minute (while session gets refreshed) before leaving ATM. * Always count your cash before leaving the ATM. * If you find any suspicious transaction in your Bank account, immediately contact your nearest branch or talk to our Phone Banking Associates at 1800 103 5577, 1800 209 5577 or 1800 233 5577.