Accountability must be fixed of those who performs their duty negligently.

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cms.psg@sbi.co.in

<cms.psg@sbi.co.in>

Tue, Aug 11, 2015 at 9:53 PM
To: yogimpsingh@gmail.com

Mr Mr. MAHESH PRATAP SINGH

Your Complaint With Ticket No. OS1273119613492 has been attended to and closed after resolution as under.

Please raise your CMS complaint in correct category i.e ATM Related or as per your nature of complaints.
We regret the inconvenience .If your grievance persists, please Contact your Home Branch or call us at our Toll Free Nos. 18004253800/1800112211 or visit us at www.sbi.co.in quoting the above ticket number.
We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavour to provide quality service at all times. We look forward to your feedback in future also.Thanks and Regards,

Team SBI

— Disclaimer — The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.— 

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yogimpsingh@gmail.com

<yogimpsingh@gmail.com>

Tue, Aug 11, 2015 at 10:51 PM
To: “cms.psg@sbi.co.in” <cms.psg@sbi.co.in>

Grievance Status

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Status as on 11 Aug 2015

Registration Number : DEABD/E/2015/05705
Name Of Complainant : Yogi M P Singh
Date of Receipt : 30 Jul 2015
Received by : Department of Financial Services (Banking Division)
Forwarded to : SBI LHO LUCKNOW
Officer name : Sri Gautam Sengupta
Officer Designation : Chief General Manager
Contact Address : State Bank of India,New Administrative Bldg. ,
Motimahal Marg , Hazratganj ,
Lucknow (UP)226001
Contact Number : 05222201492
e-mail : sbihelp@sancharnet.in
Grievance Description : Lackadaisical approach of staffs of state bank of India in redressing the grievances of consumers. Hon’ble Sir your applicant’s S.B.I. Account is opened under pradhan mantri dhan jan scheme. Hon’ble Sir-How much ridiculous that your applicant’s vodafone mobile number -7379105911 has been used in two registered correspondences by the accountable staffs of state bank of India but in the name of registering the mobile in order to secure the transactions on my account ,they are making flimsy pretexts. Here this question arises that why do the staffs of the state bank of India deprive the consumers from available facilities in the name of providing pseudo quality of services. With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir that according to letter of the S.B.I. Sent to your applicant in order to made available Debit card , they told me the process of activating debit card as 1-Please remember to collect the pin from your state bank branch. 2- For security reasons your card is currently inactive. In order to activate your card ,you need to complete one successful transaction at any state bank group ATM using your PIN . First uses of your card at an ATM amounts to your acceptance of terms and conditions. 2-It is submitted before the Hon’ble Sir that Hon’ble member be informed that your email contents are not relevant to representation of your consumer’s representation. Your applicant/consumer have already informed you that the activation is not feasible at the branch where account is open as informed by concerned accountable staff to your applicant/consumer . Before responding a letter you must thoroughly take a glance of contents of representations sent by aggrieved . According to you With reference to your query, we request you to kindly visit the branch where you hold an account and submit the form filled in and duly signed to get the mobile number approved and updated. Our branch officials will be glad to assist you. This is your response when I have already told you that office where your applicant have opened account suggested that activation is done by Laldiggi branch. My next problem is that yesterday and today , few transactions were tried by your applicant itself to be made from the account /debit card but failed because of leniency of bank staff ,my efforts were gone in vain. Who will compensate the damages? Please take the perusal of attached PDF documents. After all S.M.S. alert on the account number is the part of ensured security which is obligatory duty of accountable functionaries of Bank. 3-It is submitted before the Hon’ble Sir that it seems that staffs of SBI only befool the consumers instead of taking their genuine grievances seriously. When my debit card is activated ,then why amount paid by me through debit card to vodafone company or R.T.I. Fee was withhold by bank. This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook  the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir.                            ‘Yours  sincerely                             Yogi M. P. Singh Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India
Current Status : UNDER PROCESS
Date of Action : 01 Aug 2015
Status as on 30 Jul 2015

Registration Number : DEABD/E/2015/05705
Name Of Complainant : Yogi M P Singh
Date of Receipt : 30 Jul 2015
Received by : Department of Financial Services (Banking Division)
Forwarded to : State Bank of India
Officer name : Shri Anoop Kumar Palit
Officer Designation : General Manager
Contact Address : Corporate Centre, Customer Service Deptt.
State Bank Bhawan, 14th Floor, Madam Cama Road,
Mumbai400021
e-mail : gm.customer@sbi.co.in
Grievance Description : Lackadaisical approach of staffs of state bank of India in redressing the grievances of consumers. Hon’ble Sir your applicant’s S.B.I. Account is opened under pradhan mantri dhan jan scheme. Hon’ble Sir-How much ridiculous that your applicant’s vodafone mobile number -7379105911 has been used in two registered correspondences by the accountable staffs of state bank of India but in the name of registering the mobile in order to secure the transactions on my account ,they are making flimsy pretexts. Here this question arises that why do the staffs of the state bank of India deprive the consumers from available facilities in the name of providing pseudo quality of services. With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir that according to letter of the S.B.I. Sent to your applicant in order to made available Debit card , they told me the process of activating debit card as 1-Please remember to collect the pin from your state bank branch. 2- For security reasons your card is currently inactive. In order to activate your card ,you need to complete one successful transaction at any state bank group ATM using your PIN . First uses of your card at an ATM amounts to your acceptance of terms and conditions. 2-It is submitted before the Hon’ble Sir that Hon’ble member be informed that your email contents are not relevant to representation of your consumer’s representation. Your applicant/consumer have already informed you that the activation is not feasible at the branch where account is open as informed by concerned accountable staff to your applicant/consumer . Before responding a letter you must thoroughly take a glance of contents of representations sent by aggrieved . According to you With reference to your query, we request you to kindly visit the branch where you hold an account and submit the form filled in and duly signed to get the mobile number approved and updated. Our branch officials will be glad to assist you. This is your response when I have already told you that office where your applicant have opened account suggested that activation is done by Laldiggi branch. My next problem is that yesterday and today , few transactions were tried by your applicant itself to be made from the account /debit card but failed because of leniency of bank staff ,my efforts were gone in vain. Who will compensate the damages? Please take the perusal of attached PDF documents. After all S.M.S. alert on the account number is the part of ensured security which is obligatory duty of accountable functionaries of Bank. 3-It is submitted before the Hon’ble Sir that it seems that staffs of SBI only befool the consumers instead of taking their genuine grievances seriously. When my debit card is activated ,then why amount paid by me through debit card to vodafone company or R.T.I. Fee was withhold by bank. This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook  the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir.                            ‘Yours  sincerely                             Yogi M. P. Singh Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India
Date of Action : 30 Jul 2015
Sent from Windows Mail
From: cms.psg@sbi.co.in
Sent: ‎Tuesday‎, ‎11‎ ‎August‎ ‎2015 ‎21‎:‎53
To: Yogi M. P. Singh

2 comments on Accountability must be fixed of those who performs their duty negligently.

  1. According to you With reference to your query, we request you to kindly visit the branch where you hold an account and submit the form filled in and duly signed to get the mobile number approved and updated. Our branch officials will be glad to assist you. This is your response when I have already told you that office where your applicant have opened account suggested that activation is done by Laldiggi branch.

  2. If they will perform their duty ,then how they will earn backdoor income which is must in order to gratify the lure. Most surprising that these corrupt people justify their wrong works as right. If the update of Mobile number is must then why ATM is working without registering the mobile number on the account number. Undoubtedly to update mobile on account number is must in view of security and delay is precarious but they are not updating and justifying it as ensuring security to account.

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