HostGator business ethics, promised to refund in 24 hours, but failed

 

Grievance Status for registration number : DOCAF/E/2024/0009071

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

14/11/2024

Received By Ministry/Department

Consumer Affairs

Grievance Description

Consumer Affairs >> National Consumer Helpline Related issues

Most respected Sir in 24 hours HostGator did not made the refund of the paid amount as they promised and now 4 days passed which is a criminal breach of trust and against the spirit of consumer rights. Message received HostGator at time-7 November 2024 at 07:29 This message was sent by the HostGator.in Billing Team via livemailservice.com quite obviously from the attached document with this grievance. Confirmation of Receipt of INR 4886.13 vide Receipt ID 132038668 Please note details of Funds Received from you Receipt Details Receipt ID: 132038668 Receipt Description: Received INR 4886.13 for Payment for InvoiceID(s) : 132038387 via Payu.in (Ref: Payment-C-21315436-30251175) Receipt Amount: INR 4886.13 These funds have been credited to your account. You may Print this Receipt by following the below steps: The following is the chatting with the staff of the HostGator and refund requested detail. Suma S The escalation for your refund case is successfully done, our team will work on this and update it you to your registered email ID. 10:23 AM Ticket id: 50220127 10:26 AM Replied Suma S Is there anything else apart from this that you want me to help you with? Suma S Applicant-Can you provide me refund details. Replied Suma S yes you will get full refund, I have raised the case for the refund, The team will check and send you an email, please reply to the email with confirmation and the team will proceed for refund, it will be refunded within 24 hours Email of HostGator at time 7 Nov 2024, 10:42 (4 days ago) Dear Customer, We have received your request to cancel your hosting account with us. We are sorry to hear that you are considering leaving us and we would like to make your experience better. Before we proceed with the cancellation, we would appreciate it if you could share your reasons for this decision. Your feedback is valuable to us and it helps us improve our services. If there are any issues or concerns with your hosting account, we are here to help resolve th

Grievance Document

Current Status

Grievance received   

Date of Action

14/11/2024

Officer Concerns To

Forwarded to

Consumer Affairs

Officer Name

Swwarupa Saraan (Deputy Secretary)

Organisation name

Consumer Affairs

Contact Address

Room No.464 - C Krishi Bhavan New Delhi

Email Address

swwarupa.saraan@nic.in

Contact Number

01123381767

Reminder(s) / Clarification(s)

Reminder Date

Remarks

14/11/2024

If there are any issues or concerns with your hosting account, we are here to help resolve them. If you still wish to proceed with the cancellation after discussing your concerns, please confirm by replying to this email. Once we receive your confirmation, we will initiate the cancellation process. Thank you for your time and we look forward to hearing from you. Thanks and Regards Respected customer of the service providing company, Reply of applicant at 7 Nov 2024, 18:56 (4 days ago) Please refund the payment As request has been already made through online chatting on your platform. For this your customers will ever pray to you. Thank you very much for contacting me in order to get more confirmation. With regard Yogi M P Singh HostGator again sent the same email. which was replied by applicant as – Time 7 Nov 2024, 19:08 (4 days ago) Please move ahead in processing my request. Thank you very much. Regards

It seems that these companies are not following ethical values ,the consumers arbitrarily loting innocent and gullible people which is quite obvious from the working of the company concerned and government must take stern action against such companies whose only aim is to loot the innocent gullible people in this largest democracy in the world.

Whether such incredible companies are instrumental in building up a great nation who are looting consumers in daylight. If they promised to refund the paid amount in 24 hours I think that they had to keep but it was not done so reflects the ulterior motive of the company staff.

Such bogus and cryptic dealings can never be instrumental in the development of healthy society as well as such actions will not lead any constructive result which may be exemplary.