Grievance Concerns To
Name Of Complainant
Mahesh Pratap Singh alias Yogi M. P. Singh
Date of Receipt
17/09/2024
Received By Ministry/Department
Telecommunications
Grievance Description
Telecommunications >> Mobile Related >> Improper Network Coverage
Mobile Number : 7379105911
Service Provider : Reliance JIO Infocom Limited
The matter concerns the mobile numbers- 7379105911 and 9696389653 belonging to Reliance JIO Infocom Limited.
The resolution of the Reliance JIO Infocom Limited company-This is reference to complaint related to network connectivity issue. Acknowledging the complaint, our team already outcalled the customer and spoke to customer Mahesh Pratap Singh, 9696389653 and informed site was down due to which network issue now site working. Hence, issue now resolved. Hence, please close
The resolution submitted by the concerned staff of the jio infocom private limited is arbitrary and inconsistent because since the morning the applicant is suffering from the poor network of the jio service providing company which is quiet obvious from the attached photographs to the grievance.
Grievance Status for registration number : DOTEL/E/2024/0028551, Grievance Concerns To Name Of Complainant-Mahesh Pratap Singh alias Yogi M. P. Singh, Date of Receipt- 29/08/2024, Received By Ministry/Department-Telecommunications
Grievance Description-When the complaint is made by the applicant then matter is resolved for a few days thereafter the same practices are continued which is quite obvious from the attached screenshot to the grievance. When will the temporary outage be resolved by the team of experts of the jio company? The staff of the company provided the same parrot report in the following grievance also.
I have recharged mobile number 9696389653 in advance for 1 year which services will initiate from the 7th September 2024 but because of poor network coverage I have been bored with the network of the jio so I want to get my mobile number ported Bharat sanchar Nigam limited if service providing company jio may refund my subscription fee paid in advance.
Grievance Document
Current Status
Under process
Date of Action
17/09/2024
Officer Concerns To
Officer Name
Radha Nair (DGM)
Organisation name
Reliance Jio Infocomm Limited
Contact Address
Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai
Email Address
telecom.grievance@jio.com
Contact Number
02279655519
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