Regular absence of network services of BSNL will cause adverse impact on its image

 Grievance Status for registration number : DOTEL/E/2024/0031145

Grievance Concerns To

Name Of Complainant

Mahesh Pratap Singh alias Yogi M. P. Singh

Date of Receipt

16/09/2024

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> No Network Coverage

Mobile Number : 9336252631

Service Provider : Bharat Sanchar Nigam Limited Corporate Office

It is quite obvious that concerned staff of the Bharat Sanchar Nigam limited Uttar Pradesh East submitted false reports to dispose of the following grievance which is mockery of the public grievance portal of the Government of India.

Grievance Status for registration number : DOTEL/E/2024/0029319, Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt- 03/09/2024, Received By Ministry/Department-Telecommunications

Grievance Description- The matter concerns the no network of Bharat Sanchar Nigam limited in Mirzapur City quite obviously from the attached photographs to the grievance.

The mobile number of the applicant is 9336252631 and the service providing company is Bharat Sanchar Nigam limited.

It is not noticeable that the network of the Bharat Sanchar Nigam limited does not disrupt for few hours but it is disrupted for many days which is quite obvious from the absence of network of the Bharat Sanchar Nigam limited for few days.

It is most unfortunate that concerned staff submitted the falls report on the public grievance portal which is quiet obvious from the fact that there is no 3 G network in the area and when the device is connected to the network then this 2G network disappears and when this network is connected to the lap top it is showing that there is no network. I think that there is no benefit for the concerned staff if he is submitting such a false report on the public grievance portal because the applicant will submit the grievance against such a false report unless the 3 G network is restored by the concerned public authority. This is a humble request of the applicant to the most respected sir please send grievance again to the same public staff to fix the issue of the 3 G network in the area because 3 G network is not available to the consumers so network surfing is not possible to the consumers. I think that if there is good governance in the country why is the concerned staff submitting the false report on the public grievance

Grievance Document

Current Status

Under process   

Date of Action

16/09/2024

Officer Concerns To

Officer Name

Sh. Alok Kumar Mishra (CGM)

Organisation name

UP (E) Telecom Circle

Contact Address

CGMTUP East Circle HazratganjLucknow UP

Email Address

cgm_upe@bsnl.co.in

Contact Number

05222623600