Jio service providing company is failed to curb its temporary outages

 

Grievance Status for registration number : DOTEL/E/2024/0028551

Grievance Concerns To

Name Of Complainant

Mahesh Pratap Singh alias Yogi M. P. Singh

Date of Receipt

29/08/2024

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 7379105911

Service Provider : Reliance JIO Infocom Limited

When the complaint is made by the applicant then matter is reserved for a few days thereafter the same practices are continued which is quite obvious from the attached screenshot to the grievance. When a temporary outage will be resolved by the team of experts of the jio company? The staff of the company provided the same parrot report in the following grievance also.

I have recharged mobile number 9696389653 in advance for 1 year which services will initiate from the 7th September 2024 but because of poor network coverage I have been bored with the network of the jio so I want to get my mobile number ported Bharat sanchar Nigam limited if service providing company jio may refund my subscription fee paid in advance.

Grievance Status for registration number : DOTEL/E/2024/0024782, Grievance Concerns To Name Of Complainant- Yogi M. P. Singh, Date of Receipt- 07/08/2024, Received By Ministry/Department- Telecommunications

Report of the staff of the company is as follows- Reference to complaint related to network connectivity issue. Acknowledging the complaint, our team outcalled the customer and spoke to customer Mahesh Pratap Singh, 9696389653 and informed site was down due to which network issue now site working. Hence, issue now resolved. Hence, please close

Grievance description of the applicant is as follows-

The details of the mobile numbers are

1- Mobile number -7379105911 and 2-9696389653

Matter concerns the poor network of the service providing company jio infocom private limited.

Respected staff of the service providing company you should take the perusal of the attached screen shots taken by the applicant during such time which are showing the poor network of the jio service providing company.

The applicant has made certain complaints regarding the poor network services of the jio service providing company during the evening time earlier and at that time staff of the company assured the applicant that this is a temporary outage which will be resolved soon

Grievance Document

Current Status

Case closed   

Date of Action

31/08/2024

Remarks

This is reference to complaint related to network connectivity issue. Acknowledging the complaint, our team already outcalled the customer and spoke to customer Mahesh Pratap Singh, 9696389653 and informed site was down due to which network issue now site working. Hence, issue now resolved. Hence, please close

Rating

1

Poor

Rating Remarks

We do not know when your site will go down and when your site will up is a matter of concern because we face difficulty unexpectedly. This site up and down also occurs with Bharat sanchar Nigam limited but we do not expect from you because you are charging more than two times tariff in comparison to Bharat sanchar Nigam limited. Undoubtedly your services are better than Bharat sanchar Nigam limited but break down during the evening time from 6 o'clock to 10 o'clock or more is very much humiliating. You must tell the subscribers about the time that such and such time our server will remain down and there will be temporary outage for certain interval so that we should manage the problems and during this time we will not use your services. Your outage are casual that is why we face difficulty during first time and this outage irritate us extremely resulting in the form of grievance on the public grievance portal of the Government of India. We want pre information regarding outages.

Officer Concerns To

Officer Name

Radha Nair (DGM)

Organisation name

Reliance Jio Infocomm Limited

Contact Address

Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai

Email Address

telecom.grievance@jio.com

Contact Number

02279655519