कार्यालय अधिशासी अभियन्ता
भारत सरकार का उपक्रम
विद्युत वितरण खण्ड-द्वितीय, पूर्वान्चल विद्युत वितरण निगम लिमिटेड, फतहाँ, मीरजापुर
पत्रांक ८१२। वि०वि०ख०-द्वि० (मी०) /
विषयः-पी०जी० पोर्टल सन्दर्भ सं0 60000240171058 के सम्बन्ध में।
दिनांक 24/9/24
श्री योगी एम०पी० सिंह निवासी मोहल्ला-सुरेखापुरम कॉलोनी, श्री लक्ष्मी नारायण बैकुंठ महादेव मन्दिर, रीवां रोड, पोस्ट ऑफिस-संगमोहाल-231001
महोदय,
आप द्वारा पी०जी० पोर्टल सन्दर्भ सं0 60000240171058 के माध्यम से की गई शिकायत के सम्बन्ध में अवगत कराना है कि दिनांक 24.09.2024 को अपराह्न 01:30 बजे उक्त शिकायत के सम्बन्ध में शिकायतकर्ता से वार्ता किया गया। वार्ता के दौरान शिकायतकर्ता द्वारा बताया गया कि हमारे परिसर पर स्मार्ट मीटर स्थापित है, जिसमें पेमेन्ट का ऑप्शन मौजूद है, परन्तु फीड नहीं है।
उक्त के सम्बन्ध में अवगत कराना है कि स्मार्ट मीटर में ऑप्शन फीड करने का कार्य प्रक्रियाधीन है। कम्पनी द्वारा डाटा स्थानान्तरित करने का कार्य किया जा रहा है। कार्य पूर्ण होने के उपरान्त स्मार्ट मीटर में पेमेन्ट का ऑप्शन स्वतः फीड हो जायेगा।
सादर सूचनार्थ प्रेषित।
(मनीष कुमार श्रीवास्तव)
अधिशासी अभियन्ता
पत्रांक
/ वि०वि०ख०-द्वि० (मी०) /
तदिनांक
प्रतिलिपि अधीक्षण अभियन्ता, विद्युत वितरण मण्डल, मीरजापुर को सादर सूचनार्थ प्रेषित।
(मनीष कुमार श्रीवास्तव)
अधिशासी अभियन्ता
Grievance Status for registration number : GOVUP/E/2024/0059864
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
04/09/2024
Received By Ministry/Department
Uttar Pradesh
Grievance Description
The matter concerns the working of the executive Engineer electricity distribution division second mister Manish Kumar shrivtastav district Mirzapur Uttar Pradesh.
An enquiry under Article 51 A of the constitution of India regarding the payment information made by the consumer in the smart metre. The applicant has made the payment of the electricity bill but the payment is not displaying in the smart electric metre installed in the premises of the applicant. Both payment receipt and smart electric meter are attached to this grievance and most respected sir may take a glance of the attached PDF document.
The right to reason is the indispensable part of the sound administrative system so executive engineer electricity distribution division second Mr Manish Kumar Shrivastava district-Mirzapur must provide the reason of it.
Smart electric meter is displaying the total consumed electricity by the consumer up to date but it is not displaying the total payment made by the consumer up to date showing the cryptic function of the department of electricity which will pave the way of corruption.
It is quite obvious that the payment made by the consumer is not showing but the consumed electricity is increasing per day which is not justified and not representing the transparency and accountability in the functioning of electric metre. The feedback concerning the payment of electricity bill is not being fed online this is the root cause such payments are not displaying in the smart electric metres installed inside the premises of the consumers.
The matter concerns the installation of the smart meter in the premises of the consumers belonging to the Purvanchal Vidyut Vitran Nigam Limited, local office district-Mirzapur. Undoubtedly, smart meter is latest technology providing several information including the payment display regarding the electricity bill. Most respected sir, please take a glance of the electricity bill paid by the applicant as the first page of the attachment of the PDF document attached to the grievance.
The payment made by the consumers must sync with the consumption of power by the consumer which will establish transparency and accountability in the functioning of the department and curb the rigging in the practices.
Grievance Document
Current Status
Case closed
Date of Action
24/09/2024
Remarks
On line complaint no 60000240171058 has been closed आख्या श्रेणी - प्रकरण मांग श्रेणी का है
On line complaint no 60000240171058 has been closed अधीनस्थ अधिकारी के स्तर पर निस्तारित अधीनस्थ अधिकारी के स्तर पर निस्तारित अधीनस्थ अधिकारी के स्तर पर निस्तारित
Reply Document
Rating
1
Poor
Rating Remarks
It is noticeable that department of electricity want transparency in the billing and metre reading but what ever payment is made by the consumers is not showing is the cryptic dealing of the department of electric city which will only promote corruption in the working of the public authority. Earlier meter reading was dependent on metre readers now a smart metre is also performing the job of metre readers so decreases the need of manpower in the department of electricity instead of this they are faild to provide the data in order to feed in the smart electric metre is the failure of the department of electricity. If smart metres are instrumental in providing information to the department concerning the metre reading online then what ever payment is made by the consumers must be fed timely so that it must display in the smart electric metres so their maybe transparency and accountability in the billing and payments which will decrease the corruption in working of the public authority.
Officer Concerns To
Officer Name
Shri Arvind Mohan (Joint Secretary)
Organisation name
Government of Uttar Pradesh
Contact Address
Chief Minister Secretariat , Room No. 321, U.P. Secretariat, Lucknow
Email Address
arvind.12574@gov.in
Contact Number
05222226350
Comments
Post a Comment
Your view points inspire us