Grievance Status for registration number : DEABD/E/2024/0045104
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
04/07/2024
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Other
Bank : Reserve Bank of India
Branch / Name of Bank and Branch : State Bank of India
Account Number : 34645721675
Most respected Sir following two messages were sent by State Bank of India on the email of the applicant to claim the disposal of the submitted grievance submitted by the applicant on the public grievance portal concerning the transaction without one time password verification.
Dear Sir/Madam,
Thank You for Banking with us. Customer Care Case: 437649851 for UNAUTHORISED TRANSACTION - PG UNAUTHORISED TRANSACTION - TRANSACTION NOT DONE BY THE CUSTOMER/DEBIT CARD HOLDER has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.
Dear Sir,
With reference to the above captioned subject, we have to state that please find the SMS detail log(attached) when money was deducted from your bank account with verification of the one-time password.
Most respected sir this sms log detail has been attached by the applicant to this grievance.
According to this SMS log detail, there were 2 transactions concerning my bank account number- 34645721675 on 27-04-2024.
1-Time of first transaction- 08:54:16 , transaction number-081987, debit card-xxxx4414, Rs.750.94 was deducted from my account.
2-Time of second transaction- u18:27:07 , Rs.2.00 was credited to my account by google.
It is most unfortunate that concerned staff of the state bank of India did not provide the sms details of one time password verification which is the matter of concern of the raised grievance by the applicant.
Here the matter concerns a transaction without OTP verification which is yet to be resolved.
Please provide the details of the beneficiary account through this fraudulent transaction as well as adopt a cogent approach in redressing the grievance of the applicant instead of submitting arbitrary and inconsistent report on the public grievance portal of the government of India.
Please provide explanation, how can a staff of the state bank of India may consider the grievance redressed by providing two transaction details? Put light on SMS concerning OTP.
Grievance Document
Current Status
Case closed
Date of Action
01/08/2024
Remarks
Customer has been suitably advised. Reply sent to the customer is attached.
Reply Document
Rating
1
Poor
Rating Remarks
Undoubtedly there is no fear of the government headed by Modi sir because they support corruption but you must be frightened from the God who will never excuse you. Court of almighty delivers justice in unbiased way and he will never think about rank, status, caste and creed. You don't waste the money of the Bank by sending the registered letter on the address of the applicant because this is wastage of money whatever you are saying that must be available on the public grievance portal which is easily accessible to you.
Appeal Details
Appeal Number
DEABD/E/A/24/0010952
Date of Receipt
02/08/2024
Appeal Text
How can it be justified that the State Bank of India is submitting the arbitrary and inconsistent report in the matter? In the matter under reference core issues how can transactions be successful without verification of OTP? This implies that bank accounts opened in State Bank of India are no more safe. It is quite obvious that concerned staff of the State Bank of India are running away from the core issue which concerns the security of the bank accounts and subject of the monitoring of the reserve Bank of India. If there is such insecurity with the accounts opened in the banks like premiere banking institution State Bank of India then think about the precarious situation of this largest democracy in the world where no one is secure. I am only asking who are those in which accounts money was transferred? In my individual view wrong doers in the State Bank of India are rewarded instead of taking action against them I have such an example. It is reflecting rampant corruption in the working that you are running away from the topic.
Current Status
Appeal Received
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740970
DEABD/E/2024/0045104 NameYogi M. P. Singh
Inbox
Rahul Kumar Singh AGM AGM CUSTOMER SERVICE
Wed, 31 Jul, 19:21 (2 days ago)
to me
Dear Sir,
With reference to above captioned subject, we have to state that we have escalated your grievance to higher authority and matter is under investigation, outcome will be advised accordingly.
Regards
Asstt. General Manager
State Bank Of India
Customer Care Cell
Local Head Office