Consumers are crying because of poor network of Reliance JIO Infocom Limited

 

Grievance Status for registration number : DOTEL/E/2024/0024782

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

07/08/2024

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 9696389653

Service Provider : Reliance JIO Infocom Limited

The details of the mobile numbers are

1- Mobile number -7379105911 and 2-9696389653

Matter concerns the poor network of the service providing company jio infocom private limited.

Most respected staff of jio service providing company nowadays during the evening time your services are very much poor and the condition is so poor no navigation is feasible at that time.

Respected staff of the service providing company you should take the perusal of the attached screen shots taken by the applicant during such time which are showing the poor network of the jio service providing company.

The applicant has made certain complaints regarding the poor network services of the jio service providing company during the evening time earlier and at that time staff of the company assured the applicant that this is a temporary outage which will be resolved soon by the expert team of the company but such problems are going to be more intense currently.

In view of the complainant the problems of the applicant were not taken seriously earlier and in order to close the complaints of the applicant satisfactory paper reports were submitted that in such a specific time the team of the company will resolve the issue but when the Grievances were closed, they forgot their promises.

It is quite obvious from the current reports, news items published in various dailies, Jio service providing companies have increased their tariff rates 25% but it is most unfortunate they are not paying attention to the services which are an essential component of their business.

Grievance Document

Current Status

Under process   

Date of Action

07/08/2024

Officer Concerns To

Officer Name

Radha Nair (DGM)

Organisation name

Reliance Jio Infocomm Limited

Contact Address

Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai

Email Address

telecom.grievance@jio.com

Contact Number

02279655519