Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Fw: DEABD/E/2024/0045104 NameYogi M. P. Singh
1 message
Rahul Kumar Singh AGM AGM CUSTOMER SERVICE <agmcustomer.lholuc@sbi.co.in> 21 August 2024 at 19:17
To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>
Dear Sir,
With reference to above captioned subject, we have already provided SMS DLR report, some foreign site do not bound with one time password security feature, they only facilitate by cvv no.
Regards
Asstt.General Manager
State Bank Of India
Customer Care Cell
Local Head Office
Lucknow
Appeal Details
Appeal Number
DEABD/E/A/24/0010952
Name
Yogi M. P. Singh
Appeal Recieved Date
02/08/2024
Reason Of Appeal
How can it be justified that the State Bank of India is submitting the arbitrary and inconsistent report in the matter? In the matter under reference core issues how can transactions be successful without verification of OTP? This implies that bank accounts opened in State Bank of India are no more safe. It is quite obvious that concerned staff of the State Bank of India are running away from the core issue which concerns the security of the bank accounts and subject of the monitoring of the reserve Bank of India. If there is such insecurity with the accounts opened in the banks like premiere banking institution State Bank of India then think about the precarious situation of this largest democracy in the world where no one is secure. I am only asking who are those in which accounts money was transferred? In my individual view wrong doers in the State Bank of India are rewarded instead of taking action against them I have such an example. It is reflecting rampant corruption in the working that you are running away from the topic.
Appeal Status
Appeal Closed (On 22/08/2024)
Closing Remarks
Bank has already provided SMS DLR report, some foreign site do not bound with one time password security feature, they only facilitate by CVV no.
Officer Concerns To
Officer Name
Ravi Kumar V. R. Majumdar
Email Address
cpgrams.saa@sbi.co.in
Contact Number
02222740430
Organisation name
State Bank of India
Grievance Details
Registration Number
DEABD/E/2024/0045104
Name
Yogi M. P. Singh
Date of receipt
04/07/2024
Address
Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Riva Road Post office Sangmohal
State
Uttar Pradesh
District
Mirzapur
Mobile Number
7379105911
Email ID
yogimpsingh@gmail.com
Phone Number
Not Provided
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others
Bank : Reserve Bank of India
Branch / Name of Bank and Branch : State Bank of India
Account Number : 34645721675
Most respected Sir following two messages were sent by State Bank of India on the email of the applicant to claim the disposal of the submitted grievance submitted by the applicant on the public grievance portal concerning the transaction without one time password verification.
Dear Sir/Madam,
Thank You for Banking with us. Customer Care Case: 437649851 for UNAUTHORISED TRANSACTION - PG UNAUTHORISED TRANSACTION - TRANSACTION NOT DONE BY THE CUSTOMER/DEBIT CARD HOLDER has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.
Dear Sir,
With reference to the above captioned subject, we have to state that please find the SMS detail log(attached) when money was deducted from your bank account with verification of the one-time password.
Most respected sir this sms log detail has been attached by the applicant to this grievance.
According to this SMS log detail, there were 2 transactions concerning my bank account number- 34645721675 on 27-04-2024.
1-Time of first transaction-08:54:16 , transaction number-081987, debit card-xxxx4414, Rs.750.94 was deducted from my account.
2-Time of second transaction-18:27:07 , Rs.2.00 was credited to my account by google.
It is most unfortunate that concerned staff of the state bank of India did not provide the sms details of one time password verification which is the matter of concern of the raised grievance by the applicant.
Here the matter concerns a transaction without OTP verification which is yet to be resolved.
Please provide the details of the beneficiary account through this fraudulent transaction as well as adopt a cogent approach in redressing the grievance of the applicant instead of submitting arbitrary and inconsistent report on the public grievance portal of the government of India.
Please provide explanation, how can a staff of the state bank of India may consider the grievance redressed by providing two transaction details? Put light on SMS concerning OTP.
Grievance Document
Final Reply
Customer has been suitably advised. Reply sent to the customer is attached.
Final Reply Document
Communication Details
Sn. Date of Action Action From To
1 04/07/2024 RECEIVED THE GRIEVANCE You Department of Financial Services (Banking Division)
2 01/08/2024 CASE DISPOSED OF State Bank of India You
Think about the gravity of situation concerned staff of the State Bank of India submitted the report in his favor as showing there is no fault of the SBI behind such fraudulent transactions.
ReplyDeleteThink about the regulatory body reserve Bank of India which is puppet in the hand of influential people. Most of the cyber fraud are taking place in this country because of the corruption in the financial institutions and regulatory body reserve Bank of India.
ReplyDelete