No previous messagesAmazon.in - Your Cancellation 406-7347225-2060332
Inbox
Amazon.in
Thu, 18 Jul, 17:21 (2 days ago)
to me
Hello Yogi M. P. Singh,
We're contacting you about your cancellation request for order #406-7347225-2060332.
Unfortunately we weren't able to cancel the following item(s) from your order:
Messaging Assistant | Customer Service
Hi! It's Amazon's messaging assistant again.
Redmi Pad SE| All day battery | Qualcomm Snapdragon 680| 90Hz Refresh Rate| 8GB, 128GB Tablet| FHD+ Display (11-inch/27.81cm)| Dolby Atmos| Quad Speakers| Wi-Fi| Gray
Is this what you need help with?
3:00 pm
Yes, that's correct
3:00 pm
Messaging Assistant | Customer Service
Your item has been cancelled.
We started the refund process on Saturday, 20 Jul. The refund will get added to your original payment method within 4-5 business days.
In case your refund is delayed, please contact your bank.
You can always check the latest status of your return or refund by visiting 'Your Orders'.
3:00 pm
OK, thanks
3:01 pm
Messaging Assistant | Customer Service
Need help with anything else?
3:01 pm
Yes, I do
3:02 pm
Messaging Assistant | Customer Service
So, what can I help you with?
3:02 pm
An item I ordered
3:02 pm
Messaging Assistant | Customer Service
Let's see. Could you select the item you're looking for from your recent orders below?
3:02 pm
ProElite Screen Protector for Redmi Pad SE 11 inch Tablet, Premium Tempered Glass Screen Protector for Redmi Pad SE 11 inch
3:04 pm
Messaging Assistant | Customer Service
Your item has been cancelled.
We started the refund process on Saturday, 20 Jul. The refund will get added to your original payment method within 4-5 business days.
In case your refund is delayed, please contact your bank.
You can always check the latest status of your return or refund by visiting 'Your Orders'.
3:04 pm
Go to Your Orders
3:05 pm
Messaging Assistant | Customer Service
Do you need more help with this?
3:05 pm
Yes, need more help
3:14 pm
Messaging Assistant | Customer Service
OK, you can chat with an agent now or request a call back.
You can also go to your Customer Service Hub to fix most things or to search help pages. What do you prefer?
3:14 pm
Chat with an agent now
3:14 pm
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An agent will join the chat.
3:15 pm
P
PARMINDER has joined and will be ready to chat in just a minute.
PARMINDER | Customer Service
Good Afternoon! My name is Parminder. I will be glad to assist you.
Could you please elaborate your concern so that I can assist you?
P3:15 pm
Final Details for Order #406-0031819-8804366
Order Placed: 18 July 2024
Amazon.in order number: 406-0031819-8804366
Order Total: 15,298.00
Payment information
Payment Method: Amazon Pay Balance
Billing Address:Yogi M. P. Singh
First floor Mohalla-Surekapuram, Jabalpur Road
Mirzapur city, UTTAR PRADESH 231001
India, Item(s) Subtotal: 15,298.00
Shipping: 80.00, Total: 15,378.00, Promotion Applied: - 80.00, Grand Total: 15,298.00
This order has not reached to customer.
3:16 pm
PARMINDER | Customer Service
I am sorry for the inconvenience caused to you.
Please allow me a moment to check the details.
Thank you for staying connected.
As I have checked, your item has been cancelled.
I can see order is showing undeliverable and is returning to seller.
It seems the product might have or probably damaged in transit.
P3:17 pm
I have not cancelled this order the order which was cancelled by me was the earlier order of the same items
3:18 pm
PARMINDER | Customer Service
Orders can be returned for a number of reasons including lack of address information or failed delivery attempts of if the package gets damaged.
Labels can also become smudged or torn in transit, making the delivery address incomplete.
As per the details, your order has already returned so I would request you to place a new order.
P3:18 pm
I had converted the cash on delivery order by paying by the Amazon pay and I have made the payment of both the items
Amazon.in - Your Cancellation 406-7347225-2060332
Inbox
Amazon.in
18 Jul 2024, 17:21 (2 days ago)
to me
Hello Yogi M. P. Singh,
We're contacting you about your cancellation request for order #406-7347225-2060332.
Unfortunately we weren't able to cancel the following item(s) from your order:
3:19 pm
PARMINDER | Customer Service
As I can see you have paid through Amazon pay balance
P3:20 pm
Yes I have paid.
3:20 pm
PARMINDER | Customer Service
I request you to please wait for the order to reach back to the seller
Once the order reaches back to the seller the refund will be initiated
P3:20 pm
I don't need a refund but an order be initiated which may reach to the applicant
3:21 pm
PARMINDER | Customer Service
I can understand your situation, if I have the option, I would have definitely done it for you.
Unfortunately, we don't have the option to deliver if the order gets cancelled
I do not want to make any false commitment with you.
So I request you to place a new order
P3:22 pm
I have not cancelled this order but order cancelled by me which was earlier order required to pay cash on delivery. It was cancelled by the Amazon agent since both the items were kept in the same box so box cancelled.
It was fault on the part of facilitator who put two orders in the same box when one order was cancelled then other order was automatically cancelled
I need solution of it there is no fault of the customer this entire fault is on the part of Amazon online shopping
3:24 pm
PARMINDER | Customer Service
I can understand your situation, iI would not be happy, if I have to face situation like this.Yes, if the items are shipped in same package, they are cancelled automatically
You must manage my money in the Amazon pay so I can order as freshWe can not deliver the cancelled items
3:25 pmKindly place new order
PARMINDER | Customer ServiceP3:24 pm
Refund will be issued to your original payment method when the order will reaches back
P3:26 pm
In that case you may update the order
3:27 pm
PARMINDER | Customer Service
I am sorry but we can not update it
It will take 3-5 business days for the refund to get credited back to your account once processed
P3:28 pm
Before the shipment of the order I had cancelled the order but it is fault on the part of Amazon online shopping which did not cancel my order quite obvious from the email sent by them
Why did they send both the orders in the same package.
3:29 pm
PARMINDER | Customer Service
I am sorry for the inconvenience caused to you.
Kindly check before cancelling orders in future
Or please contact us so that we will guide you
P3:32 pm
I had cancelled the cash on delivery order but deliberately your seller and Amazon online staff put the same orders cash on delivery as well as already paid orders in the same package.
3:32 pm
PARMINDER | Customer Service
Trust us this is not the service we provide to our customer, however I can see it had happened we will surely take necessary action
P3:33 pm
What kind of remedy you are providing me
I have not cancelled my this order
3:34 pm
M3:40 pm PARMINDER had a technical issue. Please wait while we transfer you to a new associate.
Karan | Customer ServiceK
Karan has joined and will be ready to chat in just a minute.
This is Karan from Amazon customer service.
Please allow me a moment so that I can check the previous conversation.
K3:36 pm
Please revive this order which has been automatically concealed because of the fault of the Amazon Seller and the staff at the Amazon.
3:36 pm
M
Minhaj has joined and will be ready to chat in just a minute.
Minhaj | Customer Service
Hello. You’re connected to Minhaj from the specialist team.
How may i help you today?
M3:38 pm
Next order I made after cancelling my old order when cash on delivery order was cancelled and shipment was not made by the Amazon online shopping why the order was not cancelled and if not cancelled both the orders had to be sent in different packages.
3:39 pm
Minhaj | Customer Service
Can you please elaborate the issue?
I have discussed with the agent earlier and in this thread these chats are available. Please revive this order which has been automatically concealed because of the fault of the Amazon Seller and the staff at the Amazon.
3:36 pm
MMinhaj has joined and will be ready to chat in just a minute.
Minhaj | Customer Service
Hello. You’re connected to Minhaj from the specialist team. How may i help you today?
M3:38 pm
Next order I made after cancelling my old order when cash on delivery order was cancelled and shipment was not made by the Amazon online shopping why the order was not cancelled and if not cancelled both the orders had to be sent in different packages.3:39 pm
Minhaj | Customer Service
Can you please elaborate the issue?
M3:40 pm
I have discussed with the agent earlier and in this thread these chats are available.3:42 pm
Minhaj | Customer Service
Your concern is regarding that both the packages are delivered in a single delivery which has been cancelled
Right?
M3:44 pm
Yes. One of them I had earlier cancelled which was caisson delivery and culminated this adder into paid adder to Amazon payment.3:45 pm
Minhaj | Customer Service
Okay upon checking the details your package is returning to seller
And the refund is in process.
M3:46 pm
My proposed solution is since I had not cancelled my order and you have not initiated the refund yet because money has not reached on Amazon pay balance so my order may be treated as fresh ORDER.3:47 pm
Minhaj | Customer Service
Once you receive the refund you may please raise a new order and we'll make sure to deliver it this time timely and safely
M3:47 pm
what about harassment and mental torture3:48 pm
Minhaj | Customer Service
I apologies for the delay in resolving your query. We are making every effort to assist customers as quickly as possible.
Sorry for the inconvenience.
M3:48 pm
Apologise is not solution3:49 pm
Minhaj | Customer Service
We'll make sure this won't happen again into your near future orders as well
Is there anything else that I can help you with?
M3:49 pm
Whether it is remedy of our troubles faced during this process3:50 pm
Minhaj | Customer Service
Once you receive the refund you may please raise a new order and we'll make sure to deliver it this time timely and safely.
Is there anything else that I can help you with?
M3:50 pm
You have not provided me any satisfactory solution3:51 pm
Minhaj | Customer Service
Unfortunately, we won't be able to assist any further on this issue. We're willing to provide any help you may need in the future. Is there anything else apart from the same issue that I can help you with?
M3:51 pm
You may arrange my entire fund in Amazon pay balance so that I may order as fast as soon as possible.3:52 pm
Minhaj | Customer Service
As there's no additional action we're able to take over this matter, I am forced to release this chat. Thank you for shopping with Amazon."
M3:52 pm
Minhaj has left. Thanks for contacting Amazon!
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