Staff of SBI is not focussing on core issue how transaction succeeded without OTP verification?

 

DEABD/E/2024/0032055 Name Yogi M. P. Singh

prabhat pandey <prabhat.pandey@sbi.co.in>

 on behalf of 

Rahul Kumar Singh AGM AGM CUSTOMER SERVICE <agmcustomer.lholuc@sbi.co.in>

Today, 19:30

yogimpsingh@gmail.com

Dear Sir,

Please find branch reply in trail mail.

Regards

Asstt.General Manager

State Bank Of India

Customer Care Cell

Local Head Office

Lucknow

NEVER respond to any popup,email, SMS,or phone calls" seeking your personal information

such as :- ATM card details ,PIN & OTP , Username, Password, Mobile Number, Adhar Number etc

Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)

From: SBI MIRZAPUR CITY(12731) <sbi.12731@sbi.co.in>

Sent: Tuesday, June 11, 2024 5:51 PM

Subject: Re: DEABD/E/2024/0032055 Name Yogi M. P. Singh

      Ma'am/Dear Sir

With reference to the captioned, we would like to inform that we have already taken up the matter with CRM portal via CRM ID 437649851 dated 07.05.2024, 

As per CRM portal, we have been advised as under

MDS: TRANSACTION IS SUCESSFUL, 

We have also raised the reversal request with concerned department. The outcome will be advised accordingly.

      We regret for inconvenience cased to you. Please feel free to get in touch with us, in case of any further query/concerns.

Regards

Branch Manager

State Bank of India

Mirzapur City Branch (12731)

Mirzapur Uttar Pradesh

Grievance Status for registration number : DEABD/E/2024/0032055

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

11/05/2024

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute: State Bank of India

The matter concerns the payment taken without confirmation of one time password which is sent on the registered mobile number of the paying body. How could the payment be possible in State Bank of India in which one time password has not been sent on the registered mobile number of the payer? It is seen that most of the payments are blocked by the banking institution State Bank of India itself due to the security regions because these payees have no tacit understanding with the corrupt staff of State Bank of India but this bank because of the ulterior motives to fulfil allows the transactions without one time password verification to a fresh new payee.

Whether the Regulatory body Reserve Bank of India will tell the applicant that without verification of one time password in the transaction can any transaction be successful?

Whether accounts are opened in the bank by the name of website no location no name of the account holder is provided then how KYC of the website is verified which is essential according to the guidelines of the Reserve Bank of India. There are numerous websites of the same name on the Internet.

The applicant submitted the following grievance on the public grievance portal of the government of India for redress of the grievance concerning State Bank of India city Branch Mirzapur.

Grievance Status for registration number : DEABD/E/2024/0028867 Grievance Concerns To Name Of Complainant-Yogi M. P. Singh

Date of Receipt-28/04/2024, Received By Ministry/Department-Financial Services (Banking Division)

Brief description of grievance -This is a humble request to the branch manager State Bank of India City Branch Mirzapur to be instrumental in getting the refund of the following payment made by the applicant to an incredible service providing agency.

Terminal Owner Name WWW.STYLELINE.STORE

Terminal Id PW8FUTGU, Date & Time Apr 27, 2024, 08:54, Transaction Number 081987, Amount (INR) 750.94, Last 4 Digit of Card X4414, Transaction Type PURCHASE, Channel P

Current Status

Case closed   

Date of Action

01/06/2024

Remarks

Customer has been suitably communicated.

Reply Document

Rating

1

Poor

Rating Remarks

Ma'am/Dear Sir With reference to the captioned, we would like to inform that we have already taken up the matter with CRM portal via CRM ID 437649851 dated 07.05.2024, As per CRM portal, we have been advised as under MDS: TRANSACTION IS SUCESSFUL, We have also raised the reversal request with concerned department. The outcome will be advised accordingly.       We regret for inconvenience cased to you. Please feel free to get in touch with us, in case of any further query/concerns.

Officer Concerns To

Officer Name

General Manager (General Manager)

Organisation name

State Bank of India

Contact Address

Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai

Email Address

gm.customer@sbi.co.in

Contact Number

02222740970

Reminder(s) / Clarification(s)

Reminder Date

Remarks

11/05/2024

Transaction Type PURCHASE, Channel POS / ECOM, City +971589077240, Location WWW.STYLELINE.STORE

CBSSBI ALERT

Inbox

cbsalerts.sbi@alerts.sbi.co.in

10 May 2024, 18:21 (18 hours ago)

to me

Dear Customer, Shadow amount Rs. 750.94 marked in your a/c XXXXX721675 for ticket no 0000000437649851. Please contact your home branch for submitting necessary documents

Dear Sir/Madam,

Thank You for Banking with us. Customer Care Case: 437649856 for SERVICE REQUEST - ATM CARD RELATED - CARD BLOCKING has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.

Please help us to serve you better by providing your valuable feedback by visiting the given link crcf.sbi.co.in/ccf/home/CRM Channel Feedback?CaseID=437649856&TxnDate=07-05-2024 or call on our Toll Free Numbers 1800 2100 or 1800 1234. The feedback may be provided within 7 days.