SBI Customer Care - Case - 437649851 - has been created for the recent issue reported by you.
1 message
SBI - Customer Service <noreply.crm@alerts.sbi.co.in> 7 May 2024 at 20:00
Reply-To: noreply.crm@alerts.sbi.co.in
To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>
Dear MAHESH PRATAP SINGH
Thank you for banking with us. Customer Care Case: 437649851 has been recorded for UNAUTHORISED TRANSACTION - PG UNAUTHORISED TRANSACTION - TRANSACTION NOT DONE BY THE CUSTOMER/DEBIT CARD HOLDER and will be resolved within 10 D (Days). In case of any further queries please contact our Customer Care Team or visit your nearest Branch.
In case you have not raised this issue kindly contact customer care service immediately.
This is a system generated Email, Please do not Reply.
Thank you,
SBI Bank Customer Care
Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
SBI Customer Care - Case - 437649856 - has been resolved
1 message
SBI - Customer Service <noreply.crm@alerts.sbi.co.in> 7 May 2024 at 19:44
Reply-To: noreply.crm@alerts.sbi.co.in
To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>
Dear Sir/Madam,
Thank You for Banking with us. Customer Care Case: 437649856 for SERVICE REQUEST - ATM CARD RELATED - CARD BLOCKING has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.
Please help us to serve you better by providing your valuable feedback by visiting the given link https://crcf.sbi.co.in/ccf/home/CRMChannelFeedback?CaseID=437649856&TxnDate=07-05-2024 or call on our Toll Free Numbers 1800 2100 or 1800 1234. The feedback may be provided within 7 days. No personal information would be captured.
This is a System Generated Email, Please Do Not Reply
Thank you,
SBI Bank Customer Care
Grievance Status for registration number : DEABD/E/2024/0028867
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
28/04/2024
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others
Bank : State Bank of India
Branch / Name of Bank and Branch : City branch Mirzapur PIN Code 231001
Account Number : 34645721675
This is a humble request to the branch manager State Bank of India City Branch Mirzapur to be instrumental in getting the refund of the following payment made by the applicant to an incredible service providing agency.
Terminal Owner Name WWW.STYLELINE.STORE
Terminal Id PW8FUTGU, Date & Time Apr 27, 2024, 08:54, Transaction Number 081987, Amount (INR) 750.94, Last 4 Digit of Card X4414, Transaction Type PURCHASE, Channel POS / ECOM, City +971589077240, Location WWW.STYLELINE.STORE
www.styleline.store/
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Branch manager must provide the feedback regarding the aforementioned payment which was transacted without verification of the one time password which is essential for the security of the transaction. Whether one time password is not mandatory in payment of subscription amount even during the first payment.
Whether accounts are opened in the bank by the name of website no location no name of the account holder is provided then how KYC of the website is verified which is essential according to the guidelines of the Reserve Bank of India. There are numerous websites of the same name on the Internet.
To: hello@indexfast.app
Dear staff of the service providing agency I have taken the subscription of your service and paid for it but because of your non responding services and non supporting approach of the email messages sent by the customer on your help desk email.
I have just cancelled your subscription so refund my paid money for the subscription.
I was surprised during the purchasing of the subscription when money deducted from my bank account without verification of one time password.
The screenshot of the current status of the account of the customer is attached which is showing the cancellation of the purchased
Grievance Document
Current Status
Under process
Date of Action
03/05/2024
Officer Concerns To
Officer Name
Dheeraj Kumar (DEPUTY GENERAL MANAGER)
Organisation name
SBI A O VARANASI
Contact Address
ADMINISTRATIVE OFFICE,OPPOSITE KACHAHARI VARANASIVARANASI
Email Address
dgmvns.lholuc@sbi.co.in
Contact Number
05422503390
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