R.B.I. should tell people how fresh new transactions succeed without OTP verification on registered mobile in SBI

 

Grievance Status for registration number : DEABD/E/2024/0032055

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

11/05/2024

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : State Bank of India

The matter concerns the payment taken without confirmation of one time password which is sent on the registered mobile number of the paying body. How could the payment be possible in State Bank of India in which one time password has not been sent on the registered mobile number of the payer? It is seen that most of the payments are blocked by the banking institution State Bank of India itself due to the security regions because these payees have no tacit understanding with the corrupt staff of State Bank of India but this bank because of the ulterior motives to fulfil allows the transactions without one time password verification to a fresh new payee.

Whether the Regulatory body Reserve Bank of India will tell the applicant that without verification of one time password in the transaction can any transaction be successful?

Whether accounts are opened in the bank by the name of website no location no name of the account holder is provided then how KYC of the website is verified which is essential according to the guidelines of the Reserve Bank of India. There are numerous websites of the same name on the Internet.

The applicant submitted the following grievance on the public grievance portal of the government of India for redress of the grievance concerning State Bank of India city Branch Mirzapur.

Grievance Status for registration number : DEABD/E/2024/0028867 Grievance Concerns To Name Of Complainant-Yogi M. P. Singh

Date of Receipt-28/04/2024, Received By Ministry/Department-Financial Services (Banking Division)

Brief description of grievance -This is a humble request to the branch manager State Bank of India City Branch Mirzapur to be instrumental in getting the refund of the following payment made by the applicant to an incredible service providing agency.

Terminal Owner Name WWW.STYLELINE.STORE

Terminal Id PW8FUTGU, Date & Time Apr 27, 2024, 08:54, Transaction Number 081987, Amount (INR) 750.94, Last 4 Digit of Card X4414, Transaction Type PURCHASE, Channel P

Current Status

Grievance received   

Date of Action

11/05/2024

Officer Concerns To

Forwarded to

Financial Services (Banking Division)

Officer Name

SHRI SURENDER SINGH (DEPUTY SECRETARY)

Organisation name

Financial Services (Banking Division)

Contact Address

2 ND Floor,Jeevan Deep Building Building, Sansad Marg New Delhi

Email Address

sobo3-dfs@nic.in

Contact Number

01123346785

Reminder(s) / Clarification(s)

Reminder Date

Remarks

11/05/2024

Transaction Type PURCHASE, Channel POS / ECOM, City +971589077240, Location WWW.STYLELINE.STORE

CBSSBI ALERT

Inbox

cbsalerts.sbi@alerts.sbi.co.in

10 May 2024, 18:21 (18 hours ago)

to me

Dear Customer, Shadow amount Rs. 750.94 marked in your a/c XXXXX721675 for ticket no 0000000437649851. Please contact your home branch for submitting necessary documents

Dear Sir/Madam,

Thank You for Banking with us. Customer Care Case: 437649856 for SERVICE REQUEST - ATM CARD RELATED - CARD BLOCKING has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.

Please help us to serve you better by providing your valuable feedback by visiting the given link crcf.sbi.co.in/ccf/home/CRMChannelFeedback?CaseID=437649856&TxnDate=07-05-2024 or call on our Toll Free Numbers 1800 2100 or 1800 1234. The feedback may be provided within 7 days.