Grievance Status for registration number : DEABD/E/2024/0023556
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
06/04/2024
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others
Bank : State Bank of India
Branch / Name of Bank and Branch : City Branch District Mirzapur Uttar Pradesh PIN 231001
Account Number : 34645721675
The matter concerns the failure of the sms services of the State Bank of India which is resulting in non sending one time password on the registered mobile number of the applicant causing failure of the Internet banking transactions.
The registered mobile number of the applicant with the state Bank of India is 7379105911 which service providing company is Jio.
The first transaction failed on the RTI portal of the government of Uttar Pradesh yesterday which details are as follows.
Verify and confirm UP CYBER TREASURY transaction details
You have not performed any UP CYBER TREASURY transactions today.
Debit Account Details Account No. 00000034645721675
Branch Amount 10
Description-Challan number RT1240035188
Depositor Name Kamlesh Singh
The second transaction failed when the applicant was making payment of rupees 2999 to service providing company jio. Due to failure of sms services, confirmation could not be made on the Portal of State Bank of India because no one time password was reached on the registered mobile number of the applicant.
Pay Duration
6:51 AM 33.6KB/s M 4693
Verify and confirm Reliance Jio (Reliance Retail Ltd) transaction details
You have not performed any Reliance Jio(Reliance Retail Ltd) transactions today.
Debit Account Details Account No. 00000034645721675
Description Branch Amount 2999
Reference No 4040631857181504513
Because of the failure of the SMS services of the State Bank of India on the registered mobile number of the applicant, account services is not accessible to the applicant which reflects the mismanagement in the working of the State Bank of India.
This is not the first time when such problems arise in the other financial years the applicant has faced same problems and after repeated representations the staff of the State Bank of India resolve the problem.
Because of the corruption and mismanagement in the working of the state Bank of India it does not seem that state Bank of India is a nationalised bank.
Grievance Document
Current Status
Under process
Date of Action
06/04/2024
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740970