Network of Jio is best among service providers sometimes it derails

 

Call drop and improper network coverage must be resolved by service providing company Reliance jio infocom limited

Grievance Status for registration number : DOTEL/E/2024/0010709

Grievance Concerns To

Name Of Complainant

Mahesh Pratap Singh alias Yogi M. P. Singh

Date of Receipt

10/04/2024

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Call Drop

Mobile Number : 7379105911

Service Provider : Reliance JIO Infocom Limited

The applicant has other mobile number 7379105911 ported to Jio one month ago and the problem concerns with this number is followed.

Sadhna Tiwari

Call history, Today

2:11 pm, Outgoing 063872 33091

1:19 pm, Outgoing 063872 33091

1:03 pm, Outgoing 063872 33091

12:17 pm, Outgoing 063872 33091

12:15 pm, Outgoing 063872 33091

12:14 pm, Outgoing 063872 33091

11:38 am, Outgoing 063872 33091

11:38 am, Outgoing 063872 33091

11:36 am, Incoming 063872 33091, Yesterday

My outgoing call did not connect with this mobile number of Sadha Tiwari but when Sadhna Tiwari made call to the applicant then it was received on my mobile number. For more details, please take a glass of 5th page of attached PDF document to the grievance.

Please provide the reason why the mobile of the Sadhna Tiwari is showing engaged when the call is made by the applicant, moreover it was properly checked by the applicant and other people my number is not blocked on that mobile number.

Grievance Status for registration number : DOTEL/E/2024/0006626

Grievance Concerns To Name Of Complainant-Mahesh Pratap Singh alias Yogi M. P. Singh, Date of Receipt- 06/03/2024, Received By Ministry/Department-Telecommunications

It is quite obvious that staff of the service providing company Reliance JIO Infocom Limited assured the applicant as follows.

This is with reference to your complaint regarding Network connectivity/Data speed. We would like to inform you that our network team had investigated the impacted location and found that there is temporary outage at serving cell site and team is working and same is expected to resolve within 7 days. We have contacted Mr. Mahesh Pratap Singh on 9336252631 dated 11/03/2024 and information shared.

The applicant has attached the four screen shots of the network speed test taken by the applicant which must be perused by most respected sir. Whether the temporary network outage has been rectified by the concerned team as speculated in the report submitted on the public grievance por

Grievance Document

Current Status

Case closed   

Date of Action

19/04/2024

Remarks

This is with reference to DOT complaint no. DOTEL/E/2024/0010709 related to unable to call specific number. Acknowledging the complaint, our team outcalled the customer and spoke to Mr. Mahesh Pratap Singh on 7379105911 and informed him you are able to call on other number and issue with specific number. Hence, requested customer to check if any suspicious settings, application or any blocking available at B party end. Also, if possible customer can try inserting the SIM in other Handset. For any assistance, you can contact us at care@jio.com

Rating

1

Poor

Rating Remarks

Thanks a lot for resolving the problem and the applicant is grateful for cordial support provided by the team of the service providing company jio Infotech. Now matter has been resolved and there is no more problem. There must be devotion to serve the people then target can easily be achieved. Thanks a lot to the team members once again.

Appeal Details

Appeal Number

Date of Receipt

Appeal Text

Current Status

Officer Concerns To

Officer Name

Radha Nair (DGM)

Organisation name

Reliance Jio Infocomm Limited

Contact Address

Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai

Email Address

radha.nair@ril.com

Contact Number

02279655519

Reminder(s) / Clarification(s)

Reminder Date

Remarks

10/04/2024

Whether the temporary network outage has been rectified by the concerned team as speculated in the report submitted on the public grievance portal of the Government of India.

The matter concerns the slow network speed and improper network coverage concerning the mobile number 9696389653 of the Jio service provider company. Here matters concern improper network coverage which means network gap not speed issue. Today your network made us cry. The staff of the jio assured the applicant to resolve the issue in 10-20 days. It is most unfortunate that the situation has been more grim.