Two mobile numbers of Airtel ported to Jio because of poor network

 

Grievance Status for registration number : DOTEL/E/2023/0028014

Grievance Concerns To

Name Of Complainant

Beerbhadra Singh

Date of Receipt

10/10/2023

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 7379105911

Service Provider : M/s.Bharti Airtel Ltd.

Airtel must improve its services as charging the highest tariff of its services consequently customers may shift to other service providers. The matter concerns the poor network services of the service providing company Airtel which is quite obvious from the attached photographs to the grievance attached as PDF documents.

Grievance Status for registration number: PMOPG/E/2023/0166935

Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt- 21/08/2023

It seems that in the current regime, there is no value of complaints made by the consumers because of the rampant corruption in the government machinery in which there is no accountability and transparency in the working of the public departments.

Think about the gravity of the situation that service providing company Airtel charges the highest tariff but providing the poorest network this is a mockery of the law of the land.

Case closed Date of Action-22/08/2023

Remarks-Customer grievance was regarding internet speed related concern on his airtel mobile numbers 7379105911 and 9005609242 so called the customer and informed him that we have found good voice and data usage on his number so informed him that this is the best possible coverage that can be provided currently. Further, informed the customer that we have taken his feedback and shared it with our dedicated team.

Rating Remarks-Respected the staff of the service providing company Airtel the applicant wants to apprise you that if there was no problem with your airtel connection, why had the applicant made the complaint in the public grievance portal of the government of India against the poor network coverage. Here it is noticeable that what amount of data was consumed by the customer in what time? This is an era of globalization. If the Airtel Company has to compete with its competitors, then there is a need to improve the network services otherwise it will face its consequences. It is quite obvious that the applicant spends more time in co

Grievance Document

Current Status

Case closed   

Date of Action

17/10/2023

Remarks

Customer complaint was regarding weak network related concern of his airtel mobile number 7379105911. post validation with our concerned team we have informed him that the necessary rectification will be done within next one month. Hence, we requested him to kindly observe the network for few days post rectification and share your feedback accordingly.

Reply Document

Rating

1

Poor

Rating Remarks

It is quite obvious that repeated complaints made by the applicant against the poor network of the airtel service providing company , but it is most unfortunate that concerned staff of the service provider company closed the grievance by providing the report that they are providing best of their services. It is noticeable that they were well apprised of the fact that there is due subscription of the applicant so he can never port until the subscription will complete. Which was the root cause, they were providing the third grade services which was being tolerated by the consumer having no option. Staff of the company persecuted the consumer till such an extent that consumer prepared himself to face the loss by porting the mobile number to another service providing company. Finally the applicant ported to Airtel mobile numbers to jio service providing company by suffering the Loss of 4 month subscription of 2GB data per day and unlimited call because of the irrresponsible company Airtel

Appeal Details

Appeal Number

Date of Receipt

Appeal Text

Current Status

Officer Concerns To

Officer Name

Mr. Nitin Grover (Head Customer Complaints)

Organisation name

M/s.Bharti Airtel Ltd.

Contact Address

M/s.Bharti Airtel Ltd. Plot Number 16, 2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana

Email Address

airtel.dotcomplaints@airtel.com

Contact Number

9818122843

Reminder(s) / Clarification(s)

Reminder Date

Remarks

10/10/2023

It is quite obvious that the applicant spends more time in comparison to the staff of the service provider company Airtel in submitting the grievance on the public grievance portal of the government. The applicant has no ulterior motive with them. It is a bitter fact that the company has resolved two grievances, but the fact is that they have not visited the local feeder of the Airtel Company and not inspected the area of improper coverage.