Reliance Infotech is providing better services but it must remove temporary outage

Jio must improve its slow network speed because at this speed navigation and sharing is not feasible

 Grievance Status for registration number : DOTEL/E/2024/0006626

Grievance Concerns To

Name Of Complainant

Mahesh Pratap Singh alias Yogi M. P. Singh

Date of Receipt

06/03/2024

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Data Speed lower than commited

Mobile Number : 9696389653

Service Provider : Reliance JIO Infocom Limited

The matter concerns the slow network speed and improper network coverage concerning the mobile number 9696389653 of the Jio service provider company. Here matters concern improper network coverage which means network gap not speed issue. Today your network made us cry. The staff of the jio assured the applicant to resolve the issue in 10-20 days. It is most unfortunate that the situation has been more grim.

I have one more jio mobile number- 9794103433 but it is used by our family members and not used for necessary works only for study purposes by children so improper network coverage does not cause great impact on it.

Grievance Status for registration number: DOTEL/E/2024/0002213, Grievance Concerns To Name Of Complainant-Mahesh Pratap Singh alias Yogi M. P. Singh, Date of Receipt- 24/01/2024

Report of the staff of the jio infocom is as follows

This is with reference to DOT complaint no. DOTEL/E/2024/0002213 related to network connectivity and speed issue. Acknowledging the complaint, our network team had investigated the impacted location and have found network outage the the location. The tentative timeline for completion of this activity is next 10 to 20 days.

What improvement your concerned team made in the area you can see in the attached screen shots to the grievance.

Rating Remarks

It is quite obvious that same report had been submitted by the staff of the company in the earlier grievance and I had waited for them to improve the network coverage in the area, but it did not improve, and the same report will cause better impact on the network coverage will again be waited by the applicant. The applicant has no grudge with the Jio company and expect that company may perform well and provide best services to the consumers. As far as the applicant is concerned, he will expect better services this time, they will keep their promise to keep their network better for longer time. Thank you very much I would like to wait to get promises made by the staff of company

Grievance Document

Current Status

Case closed   

Date of Action

11/03/2024

Remarks

This is with reference to your complaint regarding Network connectivity/Data speed. We would like to inform you that our network team had investigated the impacted location and found that there is temporary outage at serving cell site and team is working and same is expected to resolve within 7 days. We have contacted Mr. Mahesh Pratap Singh on 9336252631 dated 11/03/2024 and information shared.

Rating

1

Poor

Rating Remarks

It is quite that network coverage of the service providing company Reliance Infotech is not bad but it is not satisfactory. There is a specification of time when it's network speed becomes slow at that time network surfing is affected. Undoubtedly the network coverage of the Reliance Infotech is comparatively better than other service providers but when it becomes slow it create the hardships and becomes irritating for the consumer and if they have assured then I expect that they will work on it and they will start out the problem as they have promised the applicant. Undoubtedly the applicant made repeated complaints concerning the network coverage but this complaint is made when poor network after service providing company bore the applicant. This is age of globalisation and the applicant expect from them they will provide the best services in comparison to other service providers. Evening time the network coverage becomes poor which must be improved by the staff of the company.

Appeal Details

Appeal Number

Date of Receipt

Appeal Text

Current Status

Officer Concerns To

Officer Name

Radha Nair (DGM)

Organisation name

Reliance Jio Infocomm Limited

Contact Address

Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai

Email Address

radha.nair@ril.com

Contact Number

02279655519