More than 2 years passed, social welfare officer could not process application of old age pension of Durgavati

Grievance Status for registration number : GOVUP/E/2023/0082937

Grievance Concerns To

Name Of Complainant

Shri Krishna Tiwari

Date of Receipt

14/12/2023

Received By Ministry/Department

Uttar Pradesh

Grievance Description

An application under Article 51 A of the constitution of India regarding the public aid provided by the Government of India to old age people through social welfare department of the government of Uttar Pradesh.

The matter concerns the working after social welfare officer district Mirzapur, Uttar Pradesh whose subordinates are procrastinating on the old age pension of Durgavati.

An application on behalf of my wife Durgavati who has applied for old age pension, but the concerned staff of the government are only procrastinating on it. For the more details, vide attached document the grievance which is online application submitted by Durgavati.

The matter concerns the Durgavati W/O Shree Krishna Tripathi who has submitted application for old age pension which registration number-316212099651.

प्रार्थी ग्राम नीवी गहरवार पोस्ट नीबी गहरवार थाना विंध्याचल जिला मीरजापुर उत्तर प्रदेश का रहने वाला है कृषि ही जीविकोपार्जन का एक मात्र साधन है

Name of the applicant as Aadhaar seeded is Durgavati. Gender as Aadhaar Seeded-Female, name of the applicant as form filled Durgavati.

Name of the applicant-Shrikrishna, Gender as form filled-Female, Category-General, Date of birth-01 Jan 1956, Aadhaar demo authentication date is 31st January 2022. This implies that more than one year 10 months passed since the date Aadhaar demo was authenticated which means online application for the old age pension was submitted by the wife of the applicant.

Right to reason is an indispensable part off the sound administrative system so it is an obligatory duty of the social welfare officer district Mirzapur to provide the reason to the applicant of not taking any action on the application of the wife of the applicant.

This is a humble request of the applicant to the Honourable Sir to take action in the matter in accordance with law in direction to provide old age pension to the applicant Durgavati.

Grievance Document

Current Status

Case closed   

Date of Action

23/12/2023

Remarks

सम्बंधित विभाग द्वारा बताया गया की वृद्धा पेंशन का भुगतान आवेदक के आधार लिंक बैंक खाता में डी०बी०टी० के माध्यम से विभाग द्वारा किया जाना प्रक्रियान्तर्गत है dswomzp letter no 3067 date 19 12 2023

Reply Document

Rating

1

Poor

Rating Remarks

This is a humble request of the applicant instead of telling the processing of the application concerned staff must tell the applicant about time when they will complete the process because the application has been submitted many many times ago. Whether the process of verification or reverification will take many months as being claimed by the concerned staff in the following report. How can procrastination of the public staff maybe justified in this way? Where is the good governance if there is no transparency and accountability in the working of the public authority? 

आख्या 60000230248743, मो0न0 9793724720 दुर्गावती पत्नी श्रीकृष्ण, ग्राम नीबी गहरवार विकास खण्ड छानबे मीरजापुर आवेदिका ने वृद्धावस्था पेंशन योजनान्तर्गत आनलाइन किये गये आवेदन 316212099651 के क्रम में पेंशन का लाभ न प्राप्त होने की शिकायत की है। समस्या/शिकायत के परिपेक्ष्य में किये गये कार्यवाही का संक्षिप्त विवरण- आवेदिका द्वारा वृद्धावस्था पेंशन योजनान्तर्गत किये गये आवेदन 316212099651 को जनपद स्तर से अपेक्षित कार्यवाही पूर्ण करते हुये आनलाइन डिजिटल सिग्नेचर से वेरीफाई किया गया है, तदोपरान्त आवेदिका के आवेदन पत्र में अंकित बैंक खाते का पी०एफ०एम०एस० रिस्पान्स जनपद की लागिन पर प्राप्त होने पर पुनः रि-वेरीफाई कराया जायेगा एवं पेंशन की धनराशि निदेशालय, समाज कल्याण, उत्तर प्रदेश लखनऊ द्वारा डी0बी0टी0 के माध्यम से आधार लिंक बैंक खाता में प्रेषित की जायेगी, जो एक निर्धारित प्रक्रिया है। जिला समाज कल्याण अधिकारी, मीरजापुर।

Appeal Details

Appeal Number

Date of Receipt

Appeal Text

Current Status

Officer Concerns To

Officer Name

Shri Bhaskar Pandey (Joint Secretary)

Organisation name

Government of Uttar Pradesh

Contact Address

Chief Minister Secretariat , Room No. 321, U.P. Secretariat, Lucknow

Email Address

bhaskar.12214@gov.in

Contact Number

05222226350