Grievance Concerns To
Name Of Complainant
Mahesh Pratap Singh alias Yogi M. P. Singh
Date of Receipt
06/03/2024
Received By Ministry/Department
Telecommunications
Grievance Description
Telecommunications >> Mobile Related >> Data Speed lower than commited
Mobile Number : 9696389653
Service Provider : Reliance JIO Infocom Limited
The matter concerns the slow network speed and improper network coverage concerning the mobile number 9696389653 of the Jio service provider company. Here matters concern improper network coverage which means network gap not speed issue. Today your network made us cry. The staff of the jio assured the applicant to resolve the issue in 10-20 days. It is most unfortunate that the situation has been more grim.
I have one more jio mobile number- 9794103433 but it is used by our family members and not used for necessary works only for study purposes by children so improper network coverage does not cause great impact on it.
Grievance Status for registration number: DOTEL/E/2024/0002213, Grievance Concerns To Name Of Complainant-Mahesh Pratap Singh alias Yogi M. P. Singh, Date of Receipt- 24/01/2024
Report of the staff of the jio infocom is as follows
This is with reference to DOT complaint no. DOTEL/E/2024/0002213 related to network connectivity and speed issue. Acknowledging the complaint, our network team had investigated the impacted location and have found network outage the the location. The tentative timeline for completion of this activity is next 10 to 20 days.
What improvement your concerned team made in the area you can see in the attached screen shots to the grievance.
Rating Remarks
It is quite obvious that same report had been submitted by the staff of the company in the earlier grievance and I had waited for them to improve the network coverage in the area, but it did not improve, and the same report will cause better impact on the network coverage will again be waited by the applicant. The applicant has no grudge with the Jio company and expect that company may perform well and provide best services to the consumers. As far as the applicant is concerned, he will expect better services this time, they will keep their promise to keep their network better for longer time. Thank you very much I would like to wait to get promises made by the staff of company
Grievance Document
Current Status
Under process
Date of Action
06/03/2024
Officer Concerns To
Officer Name
Radha Nair (DGM)
Organisation name
Reliance Jio Infocomm Limited
Contact Address
Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai
Email Address
radha.nair@ril.com
Contact Number
02279655519
I would like to wait to get promises made by the staff of company to be fulfilled. Every business is bipolar, it depends upon the performance of the service providing company as one pole and second pole is satisfaction of the consumers. This grievance was only feedback for the staff of company regarding its performance in the area. Service providers and consumers have limits.
ReplyDeleteJio service providing company has support of the ruling party at the centre and it can improve its network in the area because of its rich resources so it must do it.
ReplyDeleteReliance infocom limited is not only its own resources but also using the resources of this country because it has the blessings of great political monster so such problems can easily be removed by it.
ReplyDeleteIf the problems may be resolved no one has time to make complaint, it must be understood by the concerned staff of the Reliance infocom limited.
ReplyDelete