Illegible postal receipt provided by staff of post office of RMS

 Grievance Status for registration number : DPOST/E/2024/0005020

Grievance Concerns To

Name Of Complainant

Mahesh Pratap Singh alias Yogi M. P. Singh

Date of Receipt

18/02/2024

Received By Ministry/Department

Posts

Grievance Description

Posts >> Others/Misc.

The mismanagement concerns the working in the branch offices in Mirzapur.

The current matter concerns the working of the Mirzapur RMS POS Counter and speed post booked on 11/12/2023 19:07:35 For delivery to the Lucknow Development Authority Uttar Pradesh.

The second page of the attached PDF document is the enlarged form of provided-receipt by the staff of the department of post working at the railway mail service at the Mirzapur railway station to Poor Dinesh Pratap Singh. This senior citizen is more than 70 years old and cannot read even legible items easily.

The Department of post district Mirzapur has been so poor that it cannot arrange ink for the printer which is pumping out an illegible receipt because of unavailability of ink to the printer.

Please provide the name and designation of the managing head of the post office for railway mail service at the Mirzapur Railway platform.

It is quite obvious that concerned staff of the Department of post district Mirzapur closed the following grievance by submitting incomplete report and resolving partially the grievance submitted by the applicant as follows. This is quite obvious from the first page of the attached pdf document to the grievance which is the report of the Department of post.

Grievance Status for registration number : DPOST/E/2023/0029335

Grievance Concerns To Name Of Complainant-Mahesh Pratap Singh alias Yogi M. P. Singh, Date of Receipt-06/10/2023

The above grievance was not only concerned with the router being used by the Sangmohal Branch Office working under the sub post office Ganesh Ganj but also it was concerned with the battery is being used to operate computers and other electrical appliances had been expired in all branch offices which was the root-cause the applicant could not despatched the speed post on the same day when applicant reached on other post office then electricity had gone and battery was not in working condition as told by the personnel of the Patharahiya branch office.

Grievance Document

Current Status

Case closed   

Date of Action

21/02/2024

Remarks

R/Sir, In reference to PG Portal complaint pertaining to mismanagement at the of office of RMS A Div. Mirzapur in branch office, it is intimated that concerned staff has been directed strictly to avoid such type of irregularities and not to be repeat in the future. However, department staff regrets the inconvenience caused to complainant. Therefore, the case is being closed for doing needful.

Rating

1

Poor

Rating Remarks

This is humble request of the applicant to take steps instead of assurances given on the portal which is quite obvious from growing mismanagement in the working of the public authority. Undoubtedly in this matter there was need to take some formal action but it was not done so by the concerned accountable staff of the Department of post which is frustrating to the people Iike complainant. Only to claim good governance and providing good governance both are different things and a good administrator or political master provide a good governance instead of saying. If the anarchy is growing like jungle fire, then what is the outcome of such assurances?

Appeal Details

Appeal Number

Date of Receipt

Appeal Text

Current Status

Officer Concerns To

Officer Name

Masoom Raza Rashdee (Assistant Director of Postal Services)

Organisation name

Postmaster General Allahabad

Contact Address

3rd Floor Prayagraj Head Post Office Building Civil Lines S N Marg Prayagraj

Email Address

pg.allahabad@indiapost.gov.in

Contact Number

05322623471