Bharat Sanchar Nigam Limited is ruled by rule of anarchy quite obvious from arbitrariness and tyranny in its working

 

Grievance Status for registration number : DOTEL/E/2024/0005117

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

22/02/2024

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Tariff / Recharge issue / Billing issue of Postpaid

Mobile Number : 9336252631

Service Provider : Bharat Sanchar Nigam Limited Corporate Office

Grievance Status for registration number : DOTEL/E/2024/0003934

Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-10/02/2024

The matter concerns the mobile number 9336252631 which service providing company Bharat Sanchar Nigam limited U.P. east. Most respected sir please take a glance of the recharge made on the aforementioned mobile number done yesterday by the applicant is as follows. Transaction History, Recharge-09 Feb 2024, at time-10:40 PM, Subscription price-Rs.1999 but after two percent concession because of charging on B.S.N.L. Care app became Rs.1959.02

There is no change in the status of the recharge still, the main pack expires on 15th February 2025 and current recharge pack expires on 12th July 2024. The first page of the attached PDF document to the grievance is the report of the Bharat Sanchar Nigam Limited Mirzapur which claims the matter has been resolved by them. The second and third page of the attached pdf document is the current status of the account concerning the impugned mobile number and current status of the Internet back being used by the applicant.

There is no additional recharge pack in the account concerning the impugned mobile number-9336252631 and this forthcoming recharge pack may come into existence after the exhaust of the current recharge pack.

If the subsequent recharge pack had been enforced then it had to expire on 12th July 2025 not 15th February 2025 as shown in the account. As well as it had to show the current available data plus purchased data. Unfortunately it is not showing so reflecting the mismanagement in the working of the Bharat Sanjay Nigam Limited an undertaking of the government of India.

As far as the report submitted by them is concerned they are saying that the recharge issue has been resolved, but what they resolved they did not disclose it. Since the issue was not resolved by them by adopting cogent approach which resulted in the subsequent grievance by the applicant.

Grievance Document

Current Status

Case closed   

Date of Action

24/02/2024

Remarks

Reply attached by MRZ OA.

Rating

1

Poor

Rating Remarks

From the subsequent grievance it is quite obvious that the applicant was not satisfied with the report submitted by the concerned staff of the Department of telecommunication and its undertaking Bharat Sanchar Nigam Limited which is the root cause this grievance was submitted by the applicant.

Appeal Details

Appeal Number

DOTEL/E/A/24/0001166

Date of Receipt

25/02/2024

Appeal Text

Whether the concerned are stupid who are claiming to provide the resolution to the applicant and whatever matter was raised by the applicant is as such. Think about the gravity of situation BSNL care app is behaving like inscrutable face of sphinx. Undoubtedly current Internet pack will exhaust in the month of July 2024 and new pack if not worked as it is not sowing in the bsnl care app then what will be outcome. Whether it is reflecting good governance where working style of the government functionaries are cryptic.

Current Status

Appeal Received

Officer Concerns To

Officer Name

SHRI Rajesh Kumar Soni (CGM)

Organisation name

UP (E) Telecom Circle

Contact Address

CGMTUP East Circle Hazratganj Lucknow UP

Email Address

pg_upe@bsnl.co.in

Contact Number

05222623600

Reminder(s) / Clarification(s)

Reminder Date

Remarks

22/02/2024

Since the issue was not resolved by them by adopting cogent approach which resulted in the subsequent grievance by the applicant, so it is a humble request please adopt logistic approach in the matter to avoid multiple grievances on the same subject.