Work out rate of police in case of cyber-fraud is too poor

 

Grievance Status for registration number: GOVUP/E/2023/0085602

Grievance Concerns To

Name Of Complainant

Keshav Pratap Singh alias Tantrik K P Singh

Date of Receipt

25/12/2023

Received By Ministry/Department

Uttar Pradesh

Grievance Description

The matter concerns the working of the Superintendent of police district Mirzapur concerning the cyber fraud which is being taken negligently by the concerned police.

An application under Article 51 A of the constitution of India to make inquiry concerning the fraud of Rs.4999 by the fraudulent elements from the account of the applicant opened in the Indian post payment bank.

It is quite obvious from the attached documents which are the reports of the concerned police in the matter. Undoubtedly they have registered the first information report in the matter but still they did nothing in the matter regarding to trace the fraudsters. 

Banks are shielding the fraudulent elements by not disclosing the information in the name of a third party and police are shielding them by adopting lackadaisical approach in the matter. This is the root cause of alarmingly growing cyber criminal activities in our society.

Appeal Status- Appeal Closed (On 08/12/2023), Closing Remarks-Bank has replied that third party seeking details of account. Bank is not liable to provide the details advised to file a police complaint.

Registration Number-DEABD/E/2023/0077653, Name-Keshav Pratap Singh alias Tantrik K P Singh, Date of receipt-13/11/2023

Basic duty of a bank-Each bank has the right to determine which customers it offers a bank account so it must not be a safe haven for cheaters as cheating activities

Obligatory duty of a bank-All basic bank account providers may exclude people convicted of fraud. However, it is not clear whether may means they might or may in this instance means they have the ability to, so they will. It is important to know what information banks have access to about you and how they will use this when deciding whether to offer you a bank account.

Reply of Bank in the matter- Registration number- DEABD/E/2023/0070588, Nov 2, 2023, 2:53 PM 11 days ago Reghunath R, Senior Manager, Federal Bank, Service Quality, replied as- Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party. It is noted that you had already filed a Police complaint in this regard. Bank will cooperate with the Police investigation and provide details to them on request.

It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Otherwise people will think that Federal Bank is indulged in fraud with the help of such fraudulent elements. It is a serious question why fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?

Appeal Details- Appeal Number-DEABD/E/A/23/0023380

Name-Keshav Pratap Singh alias Tantrik K P Singh, Appeal Received Date-01/12/2023

Reason Of Appeal-Sir, do you give licence to private banks to commit fraud by opening fictitious or forged accounts through their agents, as is evident from the episode? Sir, bank employees are responsible for opening fake accounts because verification of documents is not done properly by them. It is absolutely necessary that bank employees must be held accountable, but this is not possible due to corruption. The situation is very alarming, at this time fraudulent activities are at their peak, the government has completely failed to stop fraud because corruption has gripped the government machinery on a very large scale. It is the duty of the government to take action against those banks whose employees are engaged in fraudulent activities for the protection of the citizens. Imagine what can be a bigger anarchy than this, no money of anybody is safe in the bank.

Grievance Document

Current Status

Case closed   

Date of Action

13/01/2024

Remarks

महोदय, जांच आख्या संलग्न है संदर्भित प्रकरण मे गहराई से जॉच किया गया तथा प्रभारी निरीक्षक थाना कोतवाली कटरा से आख्या प्राप्त किया गया तो पाया गया कि आवेदक उपरोक्त पते की निवासी है जांच से ज्ञात हुआ कि सम्बन्धित प्रकरण में आवेदक के तहरीर के आधार पर थाना स्थानीय पर दिनांक 20.09.2023 को मु0अ0सं022623 धारा 420 भादवि व 66डी आईटी बनाम कस्टमर केयर नं0 155260 का कॉल रिसीवर सुमित कुमार कस्टमर केयर इण्डियन पोस्ट पेमेण्ट बैंक पंजीकृत किया गया है जिसकी विवेचना निरीक्षक श्री अरविन्द कुमार यादव द्वारा की जा रही है विवेचना का गुणदोष श्रीमान् जी आख्या संलग्न है

Reply Document

Rating

1

Poor

Rating Remarks

NotSatisfied

Appeal Details

Appeal Number

Date of Receipt

Appeal Text

Current Status

Officer Concerns To

Officer Name

Shri Bhaskar Pandey (Joint Secretary)

Organisation name

Government of Uttar Pradesh

Contact Address

Chief Minister Secretariat , Room No. 321, U.P. Secretariat, Lucknow

Email Address

bhaskar.12214@gov.in

Contact Number

05222226350