Network services of service providing company Airtel is in most dilapidated condition, but it is claiming to provide best services

 

Appeal Details

Appeal Number

DOTEL/E/A/23/0008676

Name

Yogi M. P. Singh

Appeal Recieved Date

29/12/2023

Reason Of Appeal

It seems that you did not take the perusal of the attached pdf documents to the grievance which is categorically showing that your network services in the area of the applicant is in very much poor condition, and it is poorest in three main service providers while you are charging greatest tariff so you must improve your services. You have mentioned in your report that you are providing best of your services I think that it is not a solution. I do not need your best services but you are providing poorest services in the service providers and charging the greatest tariff so you must provide best of the services among all service providers. Why are you charging greatest tariff if you are providing poorest services ipso facto obvious from the attached photographs of network speed test? Undoubtedly the applicant is facing miserable condition and waiting time to complete the subscription so that application for port could be submitted. It is quite obvious that arbitrary dealings of the customer care is the violation of consumer rights.

Appeal Status

Appeal Closed (On 02/01/2024)

Closing Remarks

Customer grievance network related concern. We have already informed the customer that the given problematic location is presently under the best possible coverage.

Officer Concerns To

Officer Name

Nitin Grover (GM)

Email Address

nitin.grover@airtel.com

Contact Number

01244222222

Organisation name

M/s.Bharti Airtel Ltd.

Grievance Details

Registration Number

DOTEL/E/2023/0036925

Name

Yogi M. P. Singh

Date of receipt

24/12/2023

Address

Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Riva Road Post office Sangmohal

State

Uttar Pradesh

District

Mirzapur

Mobile Number

7379105911

Email ID

yogimpsingh@gmail.com

Phone Number

Not Provided

Grievance Description

Telecommunications >> Mobile Related >> Data Speed lower than commited

Mobile Number : 7379105911

Service Provider : M/s.Bharti Airtel Ltd.

The applicant has attached a pdf document containing nine pages first three of which belong to network speed test of Airtel service providing company and second three pages belong to the network speed test of Bharat Sanchar Nigam Limited service providing company and third three pages belong to the network speed test of Jio infocomm limited service providing company. If we conclude these results then we find out that Bharat Sanchar Nigam Limited is the best service providing company regarding the network coverage and network speed in my area and the second position is occupied by Jio infocomm limited, service providing company and the third position is of airtel service providing company. Which can be easily observed from the attached screenshots of the network speed test. Now the applicant wants that staff of the service providing company Airtel must observe these results and provide logical conclusions about it. In the following email it has been categorically stated by the staff of the service providing company Airtel that they are providing best possible services in my area, which means they are failed to provide the services i.e. they are providing opportunities to port the mobile number to the other service providers if they cannot provide services satisfactorily.

Kalash Rohilla,Customer Experience, bharti airtel limited in its email states as follows.

Dear Mr. Yogi M. P. Singh,

This is in reference to your complaint to DOT vide reference number DOTEL/E/2023/0035867, wherein you have complained regarding network related concern for mobile number 7379105911.

We apologize for the inconvenience that you have been facing. We understand how upsetting this must be and we appreciate your patience in this matter.

As per your telephonic conversation on 7379105911 with the undersigned dated 22nd December 2023, we would like to inform you that post validation of our records, we have found that the given problematic location is presently under the best possible coverage.

Grievance Document

Final Reply

Customer grievance network related concern for mobile number 7379105911. He is facing network problem so informed customer post validation of our records, we have found that the given problematic location is presently under the best possible coverage. Further, we have shared the feedback with our concerned team.

Communication Details

Sn. Date of Action Action From To

1 24/12/2023 RECEIVED THE GRIEVANCE You Department of Telecommunications

2 24/12/2023 CASE DISPOSED OF M/s.Bharti Airtel Ltd. You