Grievance Status for registration number: DOTEL/E/2024/0000862
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
09/01/2024
Received By Ministry/Department
Telecommunications
Grievance Description
Telecommunications >> Mobile Related >> Improper Network Coverage
Mobile Number : 9696389653
Service Provider : Reliance JIO Infocom Limited
The matter concerns the slow network speed and improper network coverage concerning the mobile number 9696389653 of the Jio service provider company. It is quite obvious that the applicant made a call on the first January 2024 on the mobile number of customer care monitoring network at the local level at 6:53 PM. The mobile number of the customer care is 7007015593 And the email address is rajnvp2014@gmail.com, but the outcome resulted in zero. It is noticeable that sometimes network is gone completely which is a matter of concern and quite obvious from the attached screenshot in the pdf form to the grievance which must be perused by the concerned staff of the Geo Infocomm and be forwarded to the concerned team for speedy redressal of the grievance.
It is most unfortunate that when the matter is reported at the district level then the concerned customer care overlook the grievances of the complainants which must be taken into account by the staff of the service providing company. Think about the gravity of the situation that a team of service providing company jio has commenced Optimisation but in the name of optimization they have stopped the services quite obvious from the attached screenshot to the grievance in the form of PDF documents. I think that jio should improve its services instead of submitting false reports on the public grievance portal of the Government of India.
The applicant has provided/paid Rs.3000 to the service providing company Jio InfoCom of one year subscription charge and now they are not providing services properly is a kind of cheating so they must take care of the submitted grievance and act accordingly as submission has been made in the grievance.
This is with reference to DOT complaint no. DOTEL/E/2023/0025852 related to network connectivity and speed issues. Acknowledging the complaint, our team connected with customer Mahesh Pratap Singh, 9696389653 wish to inform our network team that they had investigated the impacted location and
Grievance Document
Current Status
Under process
Date of Action
09/01/2024
Officer Concerns To
Officer Name
Radha Nair (DGM)
Organisation name
Reliance Jio Infocomm Limited
Contact Address
Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai
Email Address
radha.nair@ril.com
Contact Number
02279655519
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