After verification Criff credit information company provided CIBIL report not containing Loan Bank accounts and suspicious A/C
Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Acknowledgement: Registration of Complaint N202324023458008 against CRIF High Mark Credit Information Services Private Limited
1 message
RBI CMS Team <rbiteamcms@rbi.org.in> 12 December 2023 at 15:47
Reply-To: rbiteamcms@rbi.org.in
To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>
भारतीय रिज़र्व बैंक
Reserve Bank of India
केंद्रीय प्राप्ति और प्रसंस्करण केंद्र
Centralised Receipt and Processing Centre (CRPC)
आरबीआई/सीएमएस/N202324023458008/ 2023-24
दिनांक : 12-12-2023
RBI/CMS/N202324023458008/ 2023-24
Date :12-12-2023
श्री/सुश्री Yogi M P Singh
Shri/Ms. Yogi M P Singh
Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Riva Road Post office Sangmohal
महोदया/महोदय
Madam/Dear Sir
पावती: पंजीकृत शिकायत N202324023458008 CRIF High Mark Credit Information Services Private Limited के विरुद्ध
Acknowledgement: Registration of Complaint N202324023458008 against CRIF High Mark Credit Information Services Private Limited
कृपया सीएमएस पॉर्टल/ इमेल/ पत्र के द्वारा CRIF High Mark Credit Information Services Private Limited के विरुद्ध लोकपाल के पास दर्ज की गई शिकायत देखें। हम इस शिकायत की प्राप्ति की पुष्टि करते हैं जो शिकायत सं N202324023458008 के तहत हमारे पास पंजीकृत की गई है।
Please refer to your complaint against CRIF High Mark Credit Information Services Private Limited filed through the CMS portal/email/letter with the Ombudsman. We acknowledge the receipt of your complaint which has been registered with us with a complaint no. N202324023458008
2. इस शिकायत को रिज़र्व बैंक - एकीकृत लोकपाल योजना, 2021 के तहत स्वीकार्य है या नहीं है के संबंध में जांच की जाएगी और इस पर की गई कार्रवाई के संबंध में यथासमय सूचित की जाएगी।
2. The maintainability or otherwise of your complaint under the Reserve Bank - Integrated Ombudsman Scheme, 2021 will be examined and the action taken would be advised to you in due course.
3.आप अपनी शिकायत की स्थिति को https://cms.rbi.org.in/ के माध्यम से अपनी शिकायत संख्या N202324023458008 और पंजीकृत मोबाइल/ ईमेल को दर्ज करते हुए ट्रैक कर सकते हैं।
3. You may track the status of your complaint on https://cms.rbi.org.in/ by quoting your complaint number N202324023458008 and registered mobile/email.
4. इस के संबंध में कोई सूचना/ स्पष्टीकरण हेतु, आप “Toll Free Number: 14448 (Between 9:30AM - 5:15PM)” पर संपर्क कर सकते हैं।
4. For any information/clarification, you may approach us on “Toll Free Number: 14448 (Between 9:30AM - 5:15PM)”
5. यह एक सिस्टम जनरेटड पत्र है और इसमें हस्ताक्षर की आवश्यकता नहीं है। इस ई मेल के लिए उत्तर न दें। इस ईमेल पर प्रेषित उत्तर के लिए किसी भी प्रकार का जवाब नहीं दिया जा सकता।
5. This is a system generated letter and does not require a signature. Please do not reply to this email. Replies to this email cannot be responded to.
सादर,
Regards,
आरबीआई सीआरपीसी
RBI CRPC
Conversation opened. 7 messages. All messages read.
N202324023458008_Yogi M P Singh
Inbox
CRIF CARE
Wed, 13 Dec 2023, 11:48
to me
Dear Sir/Madam,
Thank you for connecting with CRIF Highmark.
As we have already resolved the complaint which was received on RBI complaint no: N202324023382700 & N202324023382714, where you have mentioned that account no: 00000040191978538 pertaining to State Bank of India which is already removed from your report based on the physical verification done by the respective credit institution.
Further, We are unable to find your new concern email which is mentioned on RBI portal with the complaint no : N202324023458008 on crifcare@crifhighmark.com and customerservice@crifhighmark.com. So, request you to confirm whether you have shared any email to the mentioned email id and also Please share those email as an attachment.
Further, please pull the latest report from our official website and if you find any discrepancy than share the Crif Credit report as an attachment and elaborate issue of the dispute.
Regards,
Chandrashekhar Rao
Senior – Customer Support Specialist
CRIF High Mark Credit Information Services Pvt. Ltd.
3rd Floor, Axis Centra, Survey No. 62/1/4, Opposite Bitwise, Mumbai- Bangalore Highway,
Baner, Pune – 411 045
Working Hours- 09:00 AM to 06:00 PM I MON – FRI
Internal
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Attachments
Wed, 13 Dec 2023, 22:01
to CRIF
Respected staff of the credit information company CRIF High Mark Credit Information Services Pvt. Ltd., The focus of my complaint is as follows.
You have excluded one bank loan account in which my PAN was updated out of 13 bank accounts. The applicant has only one bank account which was opened in the State Bank of India which means the rest of the 11 bogus bank accounts are still not excluded in which my PAN was updated by the corrupt staff of the banks by colluding with the fraudulent elements.
There is still an anonymous bank loan account active with my PAN in which the balance is of rupees 1000
Consequently you have resolved my grievance partially. Still you have to eliminate 11 bogus accounts which are connected with my PAN and one loan account is still connected with my PAN.
For the more details please take a glance of the following grievance forwarded by the public authority Officer Name
Chandini Moolchandani (RBI Ombudsman Kanpur), Organisation name-Reserve Bank of India, Contact Address-M.G. Road, Post Box No.8,2 Kanpur Kanpur, Email Address-obo.kanpur@rbi.org.in to your company.
Grievance Status for registration number : DEABD/E/2023/0082729
Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-06/12/2023, Received By Ministry/Department-Financial Services (Banking Division)
It is noticeable that a first information report has been registered by the applicant in Kotwali Katra Police Station District-Mirzapur, Uttar Pradesh which scan copy is attached to this communication as well as cibil report provided by your company is also attached to this communication.
This is a humble request to take appropriate steps in the matter concerning the blatant misuse of PAN by the fraudulent elements.
Date-13 Dec 2023 With regards
Mahesh Pratap Singh alias Yogi M. P. Singh
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Crif Care1
Fri, 15 Dec 2023, 13:45
Dear Yogi, We request you to share scan KYC document – Pan Card & aadhar Card. Further, as per the report pulled by SBI we are unable to indentified which accou
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Attachments
Fri, 15 Dec 2023, 21:51
to Crif
As per attached email-
Dear Yogi,
Thank you for connecting with CRIF Highmark.
We request you to share a scan KYC document – Pan Card & aadhar Card.
Consequently, I am sending the PAN Card and Aadhaar.
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CRIF CARE
Mon, 18 Dec 2023, 11:55
to me
Dear Mahesh,
We are still confirmation on the below details –
“ Hence, request you to pull latest report from our official website and share the latest CHM number or report as an attachment.
As our observation, we are unable to find any State Bank of account in your credit report with the CHM number: SBI 230712CR653818755 in that report, we are getting only TRANSACTREE TECHNOLOGIES PRIVATE LIMITED (11 account ) & ARTHIMPACT DIGITAL LOANS PRIVATE LIMITED (1 ) “
Regards,
Chandrashekhar Rao
Customer Support Specialist Senior
Mahesh Pratap Singh Yogi M P Singh
AttachmentsMon, 18 Dec 2023, 22:14
It seems that you did not take the perusal of the reply made by the applicant. These 11 accounts and transaction detail concerning loan do not relate to the app
Customerservice <Customerservice@crifhighmark.com>
Attachments
Wed, 27 Dec 2023, 10:48 (8 days ago)
to me
Dear Sir/Madam,
Thank you for writing to CRIF High Mark.
This is to our email regarding the credit report. Post receiving updates from TRANSACTREE TECHNOLOGIES PRIVATE LIMITED & ARTHIMPACT DIGITAL LOANS PRIVATE LIMITED ,we have removed all the loan account from your credit report as per the your complainant.
We enclose a copy of the rectified report for your reference. We hope we have been able to address the concerns to your satisfaction.
As your request is successfully processed, we are closing the ticket. Kindly refrain from replying to this mail.
For any further assistance, please raise a new request at crifcare@crifhighmark.com with new subject line and fresh mail. We’ll be happy to help you.
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