Airtel is providing best services claimed by its customer care and consumer is not satisfied with poor network speed, then refund

Grievance Status for registration number : DOTEL/E/2023/0035867

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

13/12/2023

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 7379105911

Service Provider : M/s. Bharti Airtel Ltd.

The applicant made the complaint on the public grievance portal of the government of India against the poor network coverage. Service providing company must think about it why the consumer is not using the services of service providing company Airtel regarding the Internet services? Poor network

Grievance Status for registration number: DOTEL/E/2023/0028014, Grievance Concerns To Name Of Complainant-Beerbhadra Singh, Date of Receipt-10/10/2023, Received by Ministry/Department, Telecommunications.

Mobile Number: 7379105911, Service Provider: M/s. Bharti Airtel Ltd.

Airtel must improve its services as charging the highest tariff of its services consequently customers may shift to other service providers. The matter concerns the poor network services of the service providing company Airtel which is quite obvious from the attached photographs to the grievance attached as PDF documents.

It seems that in the current regime, there is no value of complaints made by the consumers because of the rampant corruption in the government machinery in which there is no accountability and transparency in the working of the public departments.

Think about the gravity of the situation that service providing company Airtel charges the highest tariff but providing the poorest network this is a mockery of the law of the land.

The following remark was made by the customer care of the Airtel Company in the above grievance and consequently grievance was disposed of. Most respected sir it is most unfortunate problem of the compliment is still unresolved which must be taken into account. Customer grievance was regarding internet speed related concern on his airtel mobile numbers 7379105911 and 9005609242 so called the customer and informed him that we have found good voice and data usage on his number so informed him that this is the best possible coverage that can be provided currently. Further, informed the customer that we have taken his feedback and shared it with our dedicated team.

Grievance Document

Current Status

Under process   

Date of Action

13/12/2023

Officer Concerns To

Officer Name

Mr. Nitin Grover (Head Customer Complaints)

Organisation name

M/s.Bharti Airtel Ltd.

Contact Address

M/s.Bharti Airtel Ltd. Plot Number 16, 2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana

Email Address

airtel.dotcomplaints@airtel.com

Contact Number

To see the attached document to the grievance, please click on the link

9818122843