A bogus grievance submitted by login into user account at NCH by unknown

Last Login Time : 2023-12-06 20:55:29

Grievance Details

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Grievance Number: 5234820

Grievance Reg Date: 2023-12-06 20:55:19

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911

Mode : By Web Complaint Type : Complaint

State : DELHI Purchase City : New Delhi

Sector : Digital Payment Modes Category : BHIM UPI

Grievance Company : NPCI Company Name : NPCI

Govt Dept / Regulator :

Company Details BHIM UPI LITE X Pincode (Company):

Product Value(INR) : 1000-10000 Nature of Complaints : Others

Grievance Details : Hi, My Previous Grievance Number is 5208697 (Grievance details mentioned as last). As per BHIM UPI Remark: "Amount reversed to your account by your bank . If not please take up with your bank for refund. " So I need more information to chase my bank for the amount. They want 1. RRN number (Reference number) / Bank Transaction id 2. Date Of the Transaction 3. Transaction Amount Or screenshot Of the transaction. So I request to please provide these details Thanks Previous Grievance Details : My BHIM Complaint No: 966714446233. On 26 Sep I started Setup of UPI LiteX with Rs2000 (BHIM Transaction ID: 326921887843). I never used it on my trip. After returning I had to format/reset my Device on 8th Oct. I reinstalled BHIM and Logged in again but after login my UPI LITE X balance was 0 instead it should have been 2000 since it was unused in whole trip and I haven't de-registered the UPI Lite X yet. Please address this Issue since I can't contact them. I only can register complaint via IVR call which I have already done. I'm willing to share any document if required.

Status :   Closed  

Company Remark : Madam/Dear Sir, When install /reinstall the App wallet Amount will be blocked for 4 days and wallet amount will be reversed to your account by your bank after 4 days. We have have already communicated previously if amount not reversed to your bank account. Please take up with your bank for refund. NPCI not hold any customer money.

Remark Date  2023-12-07 11:55:38 Status :   Closed

User Remark : This is not my grievance.   Date : 2023-12-10 4:07:10

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Statisfaction Level : Poor

Quality of Redressal : Not Resolved