Leniency of police, RBI and banking institutions are causing steep hike in the cyber-crime in the country and executives are mute spectators

Grievance Status for registration number : DEABD/E/2023/0077653

Grievance Concerns To

Name Of Complainant

Keshav Pratap Singh alias Tantrik K P Singh

Date of Receipt

13/11/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : Other / Private Sector Bank.

Basic duty of a bank-Each bank has the right to determine which customers it offers a bank account so it must not be safe haven for cheaters as cheating activities

Obligatory duty of a bank-All basic bank account providers may exclude people convicted of fraud. However, it is not clear whether may means they might or may in this instance means they have the ability to, so they will It is important to know what information banks have access to about you and how they will use this when deciding whether to offer you a bank account.

Reply of Bank in the matter- Registration number- DEABD/E/2023/0070588, Nov 2, 2023, 2:53 PM 11 days ago Reghunath R, Senior Manager, Federal Bank, Service Quality Department, 4th Floor, Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 replied as- Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that you had already filed a Police complaint in this regard. Bank will cooperate with the Police investigation and provide details to them on request.

It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Undoubtedly the bank has prerogative to provide the information concerning the action/appropriate steps taken by it in the matter of fraud for the goodwill in the society. Otherwise people will think that Federal Bank is indulged in the fraud with the help of such fraudulent elements. It is a serious question why are fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?

Grievance Document

Current Status

Under process   

Date of Action

13/11/2023

Officer Concerns To

Officer Name

Nodal Officer CEPD RBI (General Manager)

Organisation name

Reserve Bank of India

Contact Address

Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai

Email Address

cepdco@rbi.org.in

Contact Number

02222604106

 Grievance Status for registration number : DEABD/E/2023/0070588

Grievance Concerns To

Name Of Complainant

Keshav Pratap Singh alias Tantrik K P Singh

Date of Receipt

12/10/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : Other / Private Sector Bank.

In the following grievance victim is the applicant and forged account opened by fraudulent in the Federal Bank has been opened in the name of the victim so victim is not a third party. How the bank account opened in the name of victim in the Federal Bank, you can deny the information of account from the victim by addressing him third party in the report. The applicant is not a third party in the following grievance therefore denial of information from the victim is illegal. Please provide information concerning account in Bank.

Grievance Status for registration number : DEABD/E/2023/0067303

Grievance Concerns To Name Of Complainant Keshav Pratap Singh alias Tantrik K P Singh, Date of Receipt-28/09/2023

Why are you not providing the account details to the victim whose name fraudulent account was opened? Earlier grievance was filed by Yogi M.P. Singh but this grievance has been filed by the victim itself. You replied in your report as - Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number/s As informed earlier Bank will co operate with Police investigation and provide details to them on request This is for your information and understanding If the account is opened in the name victim, then how can victim be third party? You have sent the emails on the email of Yogi M. P. Singh. From: Grievance Resolution support@federalbank.co.in Sent: Wednesday, September 27, 2023 3:44 PM To: yogimpsingh@gmail.com yogimpsingh@gmail.com Subject: PMOPG/E/2023/0191808 Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that your had already filed a Police complaint in this regard. Bank will co operate with Police investigation and provide details to them on request Regards, Reghunath R Senior Manager

Grievance Document

Current Status

Case closed   

Date of Action

10/11/2023

Remarks

Bank replied. Copy attached. The complaint may be closed.

Reply Document

Rating

1

Poor

Rating Remarks

Basic duty of a bank-Each bank has the right to determine which customers it offers a bank account to, and they have a duty to protect their existing customers and the wider economy from risks such as fraud, money It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Undoubtedly the bank has prerogative to provide the information concerning the action/appropriate steps taken by it in the matter of fraud for the goodwill in the society. Otherwise people will think that Federal Bank is indulged in the fraud with the help of such fraudulent elements. It is a serious question why are fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?

Appeal Details

Appeal Number

DEABD/E/A/23/0022588

Date of Receipt

13/11/2023

Appeal Text

Obligatory duty of a bank-All basic bank account providers may exclude people convicted of fraud. However, it is not clear whether may means they might or may in this instance means they have the ability to, so they will It is important to know what information banks have access to about you and how they will use this when deciding whether to offer you a bank account.Reply of Bank in the matter- Registration number- DEABD/E/2023/0070588, Nov 2, 2023, 2:53 PM 11 days agoReghunath R, Senior Manager, Federal Bank, Service Quality Department, 4th Floor,  Federal Towers,  Aluva,  Ernakulam,  Kerala,  India, 683101 replied as- Dear SirGreetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that you had already filed a  Police complaint in this regard. Bank will cooperate with the Police investigation and provide details to them on request. It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Undoubtedly the bank has prerogative to provide the information concerning the action/appropriate steps taken by it in the matter of fraud for the goodwill in the society. Otherwise people will think that Federal Bank is indulged in the fraud with the help of such fraudulent elements. It is a serious question why are fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?

Current Status

Appeal Received

Officer Concerns To

Officer Name

Nodal Officer CEPD RBI (General Manager)

Organisation name

Reserve Bank of India

Contact Address

Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai

Email Address

cepdco@rbi.org.in

Contact Number

02222604106

Reminder(s) / Clarification(s)

Reminder Date

Remarks

03/11/2023

Staff of the Fderal Bank sent the following email to the applicant categorically stating that the applicant is a third party so information regarding to account may not be provided to him. Most surprising is that fraudulent elements opened the account in the name of applicant then how can applicant be third party in the matter?

Dear Sir

Greetings from Federal Bank

This is with regard to your CPGRAMS complaint lodged with above mentioned reference number

We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party

It is noted that your had already filed a Police complaint in this regard. Bank will co operate with Police investigation and provide details to them on request

Regards,

Reghunath R

Senior Manager

Grievance Status for registration number : GOVUP/E/2023/0075605

Grievance Concerns To

Name Of Complainant

Keshav Pratap Singh alias Tantrik K P Singh

Date of Receipt

13/11/2023

Received By Ministry/Department

Uttar Pradesh

Grievance Description

Basic duty of a bank-Each bank has the right to determine which customers it offers a bank account so it must not be safe haven for cheaters as cheating activities

Obligatory duty of a bank-All basic bank account providers may exclude people convicted of fraud. However, it is not clear whether may means they might or may in this instance means they have the ability to, so they will It is important to know what information banks have access to about you and how they will use this when deciding whether to offer you a bank account.

Reply of Bank in the matter- Registration number- DEABD/E/2023/0070588, Nov 2, 2023, 2:53 PM 11 days ago Reghunath R, Senior Manager, Federal Bank, Service Quality Department, 4th Floor, Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 replied as- Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that you had already filed a Police complaint in this regard. Bank will cooperate with the Police investigation and provide details to them on request.

It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Undoubtedly the bank has prerogative to provide the information concerning the action/appropriate steps taken by it in the matter of fraud for the goodwill in the society. Otherwise people will think that Federal Bank is indulged in the fraud with the help of such fraudulent elements. It is a serious question why are fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?

In the following grievance victim is the applicant and forged account opened by fraudulent in the Federal Bank has been opened in the name of the victim so victim is not a third party. How the bank account opened in the name of victim in the Federal Bank, you can deny the information of account from the victim by addressing him third party in the report. The applicant is not a third party in the following grievance therefore denial of information from the victim is illegal. Please provide information concerning account in Bank.

Grievance Status for registration number : DEABD/E/2023/0067303

Grievance Concerns To Name Of Complainant Keshav Pratap Singh alias Tantrik K P Singh, Date of Receipt-28/09/2023

Why are you not providing the account details to the victim whose name fraudulent account was opened? Earlier grievance was filed by Yogi M.P. Singh but this grievance has been filed by the victim itself. You replied in your report as - Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number/s As informed earlier Bank will co operate with Police investigation and provide details to them on request This is for your information and understanding If the account is opened in the name victim, then how can victim be third party? You have sent the emails on the email of Yogi M. P. Singh. From: Grievance Resolution support@federalbank.co.in Sent: Wednesday, September 27, 2023 3:44 PM To: yogimpsingh@gmail.com yogimpsingh@gmail.com Subject: PMOPG/E/2023/0191808 Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that your had already filed a Police complaint in this regard. Bank will co operate with Police investigation and provide details to them on request Regards, Reghunath R Senior Manager

Grievance Document

Current Status

Grievance received   

Date of Action

13/11/2023

Officer Concerns To

Forwarded to

Uttar Pradesh

Officer Name

Shri Bhaskar Pandey (Joint Secretary)

Organisation name

Uttar Pradesh

Contact Address

Chief Minister Secretariat , Room No. 321, U.P. Secretariat, Lucknow

Email Address

bhaskar.12214@gov.in

Contact Number

05222226350

To see the attached document to the grievance, please click on the link