R.B.I. says sending high value transaction on registered mobile number is not offence unless deduction of money from account

 

Grievance Status for registration number : PMOPG/E/2023/0174025

Grievance Concerns To

Name Of Complainant

Mahesh Pratap Singh alias Yogi M. P. Singh

Date of Receipt

30/08/2023

Received By Ministry/Department

Prime Ministers Office

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : Reserve Bank of India

Modi Sir most of financial institutions have been incredible because of anarchy in government as bogus bank accounts executing transactions. Bogus transactions messages on my mobile number 7379105911 and few of them which are available

Grievance Status for registration number: DEABD/E/2023/0057888

Grievance Concerns To Name of Complainant-Mahesh Pratap Singh alias Yogi M. P. Singh

Date of Receipt-15/08/2023, Received By Ministry/Department-Financial Services (Banking Division)

From this email sent by the nodal officer Paytm Platform, it is obvious that the matter has not been resolved by the mandate to whom Ombudsman Chandigarh forwarded the matter. Undoubtedly it is a fact if the matter does not concern Paytm how can they resolve the matter so in the interest of Justice the matter may be forwarded to the platform RupeBazaar.

The matter concerns the transactions of huge amount which messages were sent on my mobile number 7379105911 but these transactions we are not credited to my Paytm Bank account which is quite obvious from the report of the nodal officer of the Paytm platform.

There is no doubt that it is a kind of anarchy which must be curbed by the accountable public functionaries of the reserve Bank of India.

Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com

Re: BO Chandigarh : N202324023240954 : Mahesh Pratap Singh

1 message

nodalofficer@paytmbank.com nodalofficer@paytmbank.com 30 August 2023 at 12:52

Reply-To: "nodalofficer@paytmbank.com" nodalofficer@paytmbank.com

To: yogimpsingh@gmail.com

Hi Mahesh,

We have received your complaint with bearing number N202324023240954 from Banking Ombudsman ​Chandigarh.

As we discussed over the call on your number xxxxxx5911.

We would like to inform you that the given transaction massages does not pertain to Paytm.

As we checked the transaction massages came from RupeBazaar.

Hence, we request you to kindly contact the merchant RupeBazaar for further support.

Regards,

Nodal Officer Desk

Paytm Payments Bank

Grievance Document

Current Status

Case closed   

Date of Action

27/09/2023

Remarks

Reply sent. Copy attached. The complaint may be closed.

Reply Document

Rating

1

Poor

Rating Remarks

RBI Escalation: PMOPG/E/2023/0174025: Mahesh Pratap Singh alias Yogi M. P. Singh nodalofficer@paytmbank.com sent message to my email yogimpsingh@gmail.com as follows- Hi Mahesh We have received your complaint with bearing number PMOPG/E/2023/0174025 from CPGRAMS. We tried connecting with you over the call, however, we could not reach you. We would like to inform you that the given transaction massages does not pertain to Paytm. As we checked the transaction messages came from RupeBazaar. Hence, we request you to kindly contact the merchant RupeBazaar for further support. Regards, Nodal Officer Desk Paytm Payments Bank Whether it is not an offence that a financial institution is sending arbitrary useless messages to deviate the attention of the applicant. How can such rigmarole be allowed in a civilized society and may be considered legal by the regulatory body reserve bank of India? Whether government of prime minister Modis is providing good governance in this way?

Appeal Details

Appeal Number

DEABD/E/A/23/0021610

Date of Receipt

25/10/2023

Appeal Text

The applicant demanded action against the body who streamed the messages and if RupeBazaarstreamed the messages then action must be taken against the RupeBazaar. This complaint concerns the streaming of irritating messages which are misleading information and the applicant demanded action against such institutions which are streaming such useless messages under the registered mobile number of the applicant. This is an age of cyber criminal activities and if such streaming of Messages will be allowed then cyber criminal activities in our society will be promoted and reserve bank of India which is a regulatory body of the entire financial institutions in this country must curb such activities to control the cyber crimes which has reached on its zenith. Think about the gravity of the situation. My PAN was updated in 13 bank accounts which is a failure of the financial institutions which updated my PAN in such anonymous accounts and also a failure of its regulatory body, Reserve bank of India. The most surprising thing is that the applicant gets updated his PAN in 2022 after cumbersome efforts in his bank account opened in State Bank of India. When such cyber criminal activities are in full swing then it is the utmost duty of the concerned staff of the reserve bank of India to take action against the financial institutions which are streaming such irritating useless messages on my registered mobile number to control the cyber criminal activities. How can such offenders be made free by the Reserve Bank of India who indulge in such illegal activities?

Current Status

Appeal Received

Officer Concerns To

Officer Name

Ms Betsy Rajagopal (General Manager)

Organisation name

Reserve Bank of India

Contact Address

Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai

Email Address

cepdco@rbi.org.in

Contact Number

02222604106

Reminder(s) / Clarification(s)

Reminder Date

Remarks

30/08/2023

An application under Article 51 A of the constitution of India to make complaint regarding the bogus transactions messages on my mobile number 7379105911 and few of them which are available now I have provided here in the form of attached PDF documents as well as copy of them in the grievance as contents.

From these transactions it is quite obvious that these messages are being sent from the sender RupeBazaar.

From the messages it is obvious that they are addressing my mobile number and account number is also in the name of my mobile number.

I have created an account with this mobile number on the Paytm so initially I was confused about such transactions when I checked my account on the Paytm platform then I found these transactions did not concern with me. Initially I considered this sender as spam but later when I found the notice of huge transaction of more than Rs.16Crores from the department of income tax then I think that every message which are sent online on the mobile number are of high importance due to inquiry point of view.

Short submissions of the applicant is as follows.

1-Now it has been established fact that these transactions do not belong to the applicant therefore the applicant wants to know the sender detail under Article 51 A of the constitution of India.

2-The applicant wants to know the bank account details which has been opened in the name of my mobile number and messages concerning transactions to this bank account is streaming on the mobile number of the applicant.

3-The applicant wants to know the details of the sources who are responsible for the credits made into this account of the anonymous person who misused my mobile number.

Think about the gravity of situation that the credibility of our financial institutions has reached to nadir which is a matter of concern as we are living in the era of corruption and our public system has been incredible and we are governed by the rule of anarchy. Forest rule is prevailed throughout

30/08/2023

Think about the gravity of situation that the credibility of our financial institutions has reached to nadir which is a matter of concern as we are living in the era of corruption and our public system has been incredible and we are governed by the rule of anarchy. Forest rule is prevailed throughout our public system quite obvious from the mismanagement in the government machinery which must be curbed by our accountable public functionaries who are honest still.

3:26 PM | 0.8KB/s

4. (43)

RupeeBazaar

FRIDAY, 16 DEC 2022

Dear 737910XXXX, Your A/C

No.XXXXXXX911 is Credited With Rs.5,00,000/- For Details Check Now: b3m.in/34as91 RPBZAR

Dear 737910XXXX, Your A/C No.XXXXXXX911 is Credited With Rs.5,00,000/- For Details Check Now: b3m.in/34as91 RPBZAR

17:37 pm

SUNDAY, 18 DEC 2022

Dear 737910XXXX, Your A/C

No.XXXXXXX911 is Credited With

Rs.1,00,000/- For Details Check

Now: b3m.in/35x6fs RPBZAR

Dear 737910XXXX, Your A/C

No.XXXXXXX911 is Credited With

Rs.1,00,000/- For Details Check Now: b3m.in/35x6fs RPBZAR

11:42 pm

TUESDAY, 20 DEC 2022

3:26 PM | 2.5KB/s

443

RupeeBazaar

Dear 737910XXXX, Your A/C

No.XXXXXXX911 is Credited With

Rs.1,00,000/- For Details Check

Now b3m.in/3738u8 RPBZAR

Dear 737910XXXX, Your A/C No.XXXXXXX911 is Credited With Rs.1,00,000/- For Details Check Now: b3m.in/3738u8 RPBZAR

1 11:47 am

TUESDAY, 24 JAN

Dear 737910XXXX, Your A/C

No.XXXXXXX911 is Credited With Rs.2,40,000/- For Details Check

Now b3m.in/3ut44r RPBZAR

6:01 pm

FRIDAY, 27 JAN

Dear 737910XXXX, Your A/C

No.XXXXXXX911 is Credited With

Rs.2,40,000/- For Details Check

Now: b3m.in/3xnvjg RPBZAR

6:41 pm