State Bank of India is running away from initiating process of refund in case of a failure of transaction because of failed bank server

Grievance Status for registration number: DEABD/E/2023/0061644

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

02/09/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service

Bank : State Bank of India

Branch / Name of Bank and Branch : Vijaypur branch , District Mirzapur, Uttar Pradesh

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An application under Article 51 A of the Constitution of India on behalf of Anjaney Shukla son of Mr Sachchida Nand Shukla Village Naugaon Post Nadini, District Mirzapur Pin code- 231303, Mobile number-7860688249 and bank account number-35764334446 to make inquiry regarding the application submitted before the branch manager Vijaypur, District Mirzapur of State Bank of India.

From the first page of the attached pdf document to the grievance it is quite obvious that the applicant made the handwritten application before the branch manager on 13th of June 2023. Which scan copy is attached as the first page of the attached pdf document to the grievance. It is noticeable that payment made by the applicant Anjaney Shukla not refunded to the account of the aggrieved applicant. Everyone knows that in the case of failure of the Transaction due to failure of server of the bank reversal of the payment to the account is initiated automatically and this process is completed within one week. Honourable Sir, Initially the branch manager concerned was cordial in the dealings but now a days he is not picking up his official mobile number when the applicant wants to make contact him which means something is wrong. This is a humble request of the applicant to complete the process of the refund as soon as possible without any further delay.

Most respected Sir following is the detail of the second page of the attached pdf documents to the grievance.

Dear Sir/Madam, As per the Details shared it is found that the transaction stands marked as paid in our systems and the same has been remitted to the beneficiary bank from our end. please find the attached acknowledgment copy for your reference. Kindly request you to contact Issuing bank branch for raising Refund or Reversal Request.

Transaction Status-

Biller Name-BIHAR PUBLIC SERVICE COMMISSION, Bill Amount-757.10, Transaction ID-230709154761357, Transaction Date- 09 Jul 2023 at time-03:01

Sincerely,

Team ICICI Bank

Original Message

Grievance Document

Current Status

Under process   

Date of Action

02/09/2023

Officer Concerns To

Officer Name

General Manager (General Manager)

Organisation name

State Bank of India

Contact Address

Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai

Email Address

gm.customer@sbi.co.in

Contact Number

02222740970

Reminder(s) / Clarification(s)

Reminder Date

Remarks

02/09/2023

From: anuj dubey anujdmzp@gmail.com Received: Tue Jul 11 2023 13:07:41 GMT 0530 (India Standard Time)

To: ibcmsdesk@icicibank.com ibcmsdesk@icicibank.com Subject: Payment status