State Bank of India again states that process of refund must be initiated by ICICI bank which has already affirmed conversely

Grievance Status for registration number: DEABD/E/2023/0063337

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

09/09/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service

Bank : State Bank of India

Branch / Name of Bank and Branch : Vijaypur , District Mirzapur, Uttar Pradesh

The reply of the ICICI bank is as follows- Dear Sir/Madam, As per the Details shared it is found that the transaction stands marked as paid in our systems and the same has been remitted to the beneficiary bank from our end. please find the attached acknowledgment copy for your reference. Kindly request you to contact Issuing bank branch for raising Refund or Reversal Request. Transaction Status-Biller Name-BIHAR PUBLIC SERVICE COMMISSION, Bill Amount-757.10, Transaction ID-230709154761357, Transaction Date- 09 Jul 2023 at time-03:01 The reply of the State Bank of India is as follows- The said transaction is successful and below are the details for your reference. PayU ID-17701966090, Date-09/07/2023 15:01:15, Merchant URL eazypay.icicibank.com/homepage, Transaction ID- 23070915476135709072023150114, Amount-757.10, Payment Type-NB, Status-Successful, Customer IP Address-152.58.129.107, Bank Reference No IGAPVUOCH8 Further any concern regarding Service delivery/Refund/Cancellation/Change, please ask the customer to contact merchant. Below contact details. Merchant Details- Merchant Name Email-eazypay.icicibank.com/homepage cmsindirect@icicibank.com, shimon.gajbhiv@icicibank.com Here it is quite obvious that payment was made by the State Bank of India and the ICICI bank provided the facility which means a platform by the transfer of the payment from the State Bank of India which means from the account of the applicant to the account of the Bihar public service commission. Both are saying that transaction at their ends are successful but it is quite obvious that transaction was not successful which was the root cause, final submission of the application could not succeed because of which the applicant had to do the next payment. Here both the banks are throwing the balls in the courts of each other when the process of the refund is to be initiated by them so that refund of the paid amount may be reversed to the account of the applicant. Please help the applicant.

Grievance Document

Current Status

Case closed   

Date of Action

12/09/2023

Remarks

Customer has been suitably communicated.

Reply Document

Rating

1

Poor

Rating Remarks

The following is the reply of the public authority state Bank of India which is the repetition of the earlier reply made by them in the grievance. Madam/Dear Sir, With reference to your CPGRAM Complaint Number DEABD/E/2023/0063337 please find Bank support team reply as here under: DEABD/E/2023/0061644 Name Yogi M. P. Singh The reply of the State Bank of India is as follows- The said transaction is successful and below are the details for your reference. PayU ID-17701966090, Date-09/07/2023 15:01:15, Merchant URL eazypay.icicibank.com/homepage, Transaction ID- 23070915476135709072023150114, Amount-757.10, Payment Type-NB, Status-Successful, Customer IP Address-152.58.129.107, Bank Reference No IGAPVUOCH8 Further any concern regarding Service delivery/Refund/Cancellation/Change, please ask the customer to contact merchant. Below contact details. Merchant Details- Merchant Name Email-eazypay.icicibank.com/homepage cmsindirect@icicibank.com, shimon.gajbhiv@icicibank.com

Appeal Details

Appeal Number

DEABD/E/A/23/0019235

Date of Receipt

12/09/2023

Appeal Text

State Bank of India and ICICI Bank cannot avoid the reversal of payment of Anjaney Shukla which failed during transaction made. ICICI bank is saying that process of the refund will be initiated by the State Bank of India and the State Bank of India is saying that process of the refund will be initiated by the ICICI bank which means no one is ready to initiate the process of the refund which is a mockery of the and violations of the provisions of the consumer protection act.

Current Status

Appeal Received

Officer Concerns To

Officer Name

General Manager (General Manager)

Organisation name

State Bank of India

Contact Address

Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai

Email Address

gm.customer@sbi.co.in

Contact Number

02222740970

Reminder(s) / Clarification(s)

Reminder Date

Remarks

09/09/2023

An application under Article 51 A of the Constitution of India on behalf of Anjaney Shukla son of Mr Sachchida Nand Shukla Village Naugaon Post Nadini, District Mirzapur Pin code- 231303, Mobile number-7860688249 and bank account number-35764334446 to make inquiry regarding the application submitted before the branch manager Vijaypur, District Mirzapur of State Bank of India.

Here most surprising thing is that why are both the banks are running away from their responsibilities in initiating the process of the reversal of the paid amount to the account of the applicant? Whether it is not reflecting the corruption in the working of the banks and the government? This is a humble request of the applicant to direct the banks to initiate the process at the reversal of the payment which is an automatic process but because of corruption it was not initiated. Here it is quite obvious that both the banks are adopting a lackadaisical approach in dealing with the matter concerning with the customer. This shows that banks have ruthless dealings with the customers in India because of corruption which is rampant in the public offices. Please take action in the matter at the earliest as required under the law of land. For this applicant shall ever pray you, Honourable sir. Please provide the justice to the vulnerable student who is unemployed somehow arranged the fee.

From the first page of the attached pdf document to the grievance it is quite obvious that the applicant made the handwritten application before the branch manager on 13th of June 2023. Which scan copy is attached as the first page of the attached pdf document to the grievance. It is noticeable that payment made by the applicant Anjaney Shukla not refunded to the account of the aggrieved applicant. Everyone knows that in the case of failure of the Transaction due to failure of server of the bank reversal of the payment to the account is initiated automatically and this process is completed within one week.

To see the attached document and report to the grievance, click on the link