Ravi Kumar V. R. Majumdar/CHIEF GENERAL MANAGER of S.B.I. blindly supported the stand of his subordinate instead of logistic decision

 Appeal Details

Appeal Number

DEABD/E/A/23/0019104

Name

Yogi M. P. Singh

Appeal Recieved Date

08/09/2023

Reason Of Appeal

The reply of the ICICI bank is as follows- Dear Sir/Madam, As per the Details shared it is found that the transaction stands marked as paid in our systems and the same has been remitted to the beneficiary bank from our end. please find the attached acknowledgment copy for your reference. Kindly request you to contact Issuing bank branch for raising Refund or Reversal Request. Transaction Status-Biller Name-BIHAR PUBLIC SERVICE COMMISSION, Bill Amount-757.10, Transaction ID-230709154761357, Transaction Date- 09 Jul 2023 at time-03:01 The reply of the State Bank of India is as follows- The said transaction is successful and below are the details for your reference. PayU ID-17701966090, Date-09/07/2023 15:01:15, Merchant URL https://eazypay.icicibank.com/homepage, Transaction ID- 23070915476135709072023150114, Amount-757.10, Payment Type-NB, Status-Successful, Customer IP Address-152.58.129.107, Bank Reference No IGAPVUOCH8 Further any concern regarding Service delivery/Refund/Cancellation/Change, please ask the customer to contact merchant.below contact details. Merchant Details- Merchant Name Email-https://eazypay.icicibank.com/homepage cmsindirect@icicibank.com, shimon.gajbhiv@icicibank.com Here it is quite obvious that payment was made by the State Bank of India and the ICICI bank provided the facility which means a platform by the transfer of the payment from the State Bank of India which means from the account of the applicant to the account of the Bihar public service commission. Both are saying that transaction at their ends are successful but it is quite obvious that transaction was not successful which was the root cause, final submission of the application could not succeed because of which the applicant had to do the next payment. Here both the banks are throwing the balls in the courts of each other when the process of the refund is to be initiated by them so that refund of the paid amount may be reversed to the account of the applicant.

Appeal Status

Appeal Closed (On 13/09/2023)

Closing Remarks

Complainant has been advised suitably. Appeal is disposed off.

Appellate Authority Details

Officer Name

Ravi Kumar V. R. Majumdar (CHIEF GENERAL MANAGER)

Email Address

cpgrams.saa@sbi.co.in

Contact Number

02222740430

Office Name

State Bank of India

Grievance Details

Registration Number

DEABD/E/2023/0061644

Name

Yogi M. P. Singh

Date of receipt

02/09/2023

Address

Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Shri Laxmi Narayan Baikunth Mahadev Mandir

State

Uttar Pradesh

District

Mirzapur

Mobile Number

7379105911

Email ID

yogimpsingh@gmail.com

Phone Number

Not Provided

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service

Bank : State Bank of India

Branch / Name of Bank and Branch : Vijaypur branch , District Mirzapur, Uttar Pradesh

An application under Article 51 A of the Constitution of India on behalf of Anjaney Shukla son of Mr Sachchida Nand Shukla Village Naugaon Post Nadini, District Mirzapur Pin code- 231303, Mobile number-7860688249 and bank account number-35764334446 to make inquiry regarding the application submitted before the branch manager Vijaypur, District Mirzapur of State Bank of India.

From the first page of the attached pdf document to the grievance it is quite obvious that the applicant made the handwritten application before the branch manager on 13th of June 2023. Which scan copy is attached as the first page of the attached pdf document to the grievance. It is noticeable that payment made by the applicant Anjaney Shukla not refunded to the account of the aggrieved applicant. Everyone knows that in the case of failure of the Transaction due to failure of server of the bank reversal of the payment to the account is initiated automatically and this process is completed within one week. Honourable Sir, Initially the branch manager concerned was cordial in the dealings but now a days he is not picking up his official mobile number when the applicant wants to make contact him which means something is wrong. This is a humble request of the applicant to complete the process of the refund as soon as possible without any further delay.

Most respected Sir following is the detail of the second page of the attached pdf documents to the grievance.

Dear Sir/Madam, As per the Details shared it is found that the transaction stands marked as paid in our systems and the same has been remitted to the beneficiary bank from our end. please find the attached acknowledgment copy for your reference. Kindly request you to contact Issuing bank branch for raising Refund or Reversal Request.

Transaction Status-

Biller Name-BIHAR PUBLIC SERVICE COMMISSION, Bill Amount-757.10, Transaction ID-230709154761357, Transaction Date- 09 Jul 2023 at time-03:01

Sincerely,

Team ICICI Bank

Original Message

Grievance Document

Final Reply

Customer has been suitably communicated.

Final Reply Document

Communication Details

Sn. Date of Action Action From To

1 02/09/2023 RECEIVED THE GRIEVANCE You Department of Financial Services (Banking Division)

2 02/09/2023 REMINDER RECEIVED FROM COMPLAINANT You Department of Financial Services (Banking Division)

3 08/09/2023 CASE DISPOSED OF State Bank of India You

To see the attached document and report to the grievance, click on the link