Jio service providing company must improve its network speed and network coverage otherwise both service provider and customers will face loss

 

Grievance Status for registration number : DOTEL/E/2023/0025852

Grievance Concerns To

Name Of Complainant

Beerbhadra Singh

Date of Receipt

18/09/2023

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Data Speed lower than commited

Mobile Number : 9696389653

Service Provider : Reliance JIO Infocom Limited

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The matter concerns the slow network speed and improper network coverage concerning the mobile number 9696389653 of Jio service provider company. You redressed the following grievance by submitting an arbitrary and inconsistent report. In the attached screenshot it is showing that services are unavailable. At present I am not talking about the data consumption, I am only talking about the slow network speed because I have a lot of data you can take them but provide the speed so that I may not be bore at the laptop as currently is going on.

Grievance Status for registration number : DOTEL/E/2023/0025044, Grievance Concerns To Name Of Complainant- Mahesh Pratap Singh alias Yogi M. P. Singh, Date of Receipt-09/09/2023

I am writing this complaint by using the hotspot of my mobile handset in which I use Sims of Airtel and Bharat Sanchar Nigam limited.

Sometimes it seems that your network speed is the best among all service providers but during the evening hours you are only making as to cry because of your poor network services which you do not want to improve even after repeated complaints are being made by the applicant.

Why are you not getting checked network services of the area through your staff who may be credible to you? There is utmost necessity to improve the network services but why are you not serious about it is itself a question. Please resolve our problem with due care and attention for which we shall pray you. I expect that you will adopt cogent approach to resolve our problems instead of overlooking the matter as usually done by you quite obvious from your report submitted earlier in the above grievance.

Grievance Document

Current Status

Under process   

Date of Action

18/09/2023

Officer Concerns To

Officer Name

Radha Nair (DGM)

Organisation name

Reliance Jio Infocomm Limited

Contact Address

Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai

Email Address

radha.nair@ril.com

Contact Number

02279655519

To see the attached PDF document to the grievance, please click on the link