Jio must meditate on its poor network coverage and arbitrary dealings to cheat innocent anf gullible customers who are crying

 

Grievance Status for registration number : DOTEL/E/2023/0025044

Grievance Concerns To

Name Of Complainant

Mahesh Pratap Singh alias Yogi M. P. Singh

Date of Receipt

09/09/2023

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Others

Mobile Number : 9696389653

Service Provider : Reliance JIO Infocom Limited

Mobile Number 9696389653 of Jio company.

Provide the more detail of the consumption of Internet data concerning the mobile number 9696389653 of Jio service provider company.

From the first page of the attached pdf document to the grievance it is obvious that near about 6GB Internet data was consumed by the applicant between the time 12:56 PM to 3 PM. Honourable Sir may be pleased to take a glance of the first page of the attached pdf document.

Honourable Sir there are 4 pages also attached subsequently to the first page which are showing the network speed provided by the Jio service provider.

If the applicant met the allegation of the theft of data then from the next day , they will make the network speed so slow that navigation will not be feasible at the speed provided by them so I cannot make the allegation of the theft of data.

Therefore it is a humble request of the applicant to the staff of the Jio Company to provide the data details consumption by the applicant between that specific hour.

Please direct the accountable staff of the Jio Company to adopt the Cogent approach to provide the logistic solution in the matter so that the suspense of the applicant may be overcome. For this the applicant shall ever pray you, Honourable Sir.

Grievance Document

Current Status

Case closed   

Date of Action

14/09/2023

Remarks

This is with reference to your DOT complaint no. DOTEL/E/2023/0025044 related to data usage on Jio number 9696389653. Acknowledging the complaint, we wish to inform you that data charging is always accurate and data is consumed only when customer uses it.Please be informed there can be many reasons wherein data gets consumed at the backend, which customers may not be aware of. Example: Auto Updates/Using Hotspots/Auto Backup etc. Customers can check the app wise data usage from there mobile Phone. Steps for Android Phones only Go to “Settings” option (of the device) And in the search bar type “App Data usage” to check which application or service is/are consuming how much data and take appropriate action. The above information has been shared with customer over email.

Rating

1

Poor

Rating Remarks

The applicant is not satisfied with your arbitrary and inconsistent reply which is provided as a report on the public grievance portal.

Appeal Details

Appeal Number

DOTEL/E/A/23/0006601

Date of Receipt

15/09/2023

Appeal Text

With great respect the applicant wants to Inform you that The applicant uses this number or his laptop so your total advice did not fruit any result for the applicant. It is most unfortunate that you did not focus in your report on the improper network coverage sometimes during the day. Which is quite obvious from the attached screen to the grievance.

Current Status

Appeal Received

Officer Concerns To

Officer Name

Radha Nair (DGM)

Organisation name

Reliance Jio Infocomm Limited

Contact Address

Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai

Email Address

radha.nair@ril.com

Contact Number

02279655519

Report of Jio company through email 'Prioritycare' <prioritycare@jio.com> on the email of the applicant. 

Dear Customer,

This is with reference to your DOT complaint no. DOTEL/E/2023/0025044 related to data usage on Jio number 9696389653. Acknowledging the complaint, we wish to inform you that data charging is always accurate and data is consumed only when customer uses it.

Please be informed there can be many reasons wherein data gets consumed at the backend, which customers may not be aware of. Example: Auto Updates/Using Hotspots/Auto Backup etc. 

Customers can check the app wise data usage from there mobile Phone 

      Steps: (applicable for Android Phones only)  

1.    Go to “Settings” option (of the device)  

2.    And in the search bar type “App Data usage” to check which application or service is/are consuming how much data and take appropriate action. 

Thank you for your understanding in this matter. 

For all your queries, use your personal digital assistant by clicking https://www.jio.com/live_chat or Click https://www.jio.com/GetMyJio to use My Jio 

Ashish Kumar Mishra 

Team Jio

To see the attached document to the grievance, please click on the link