Grievance Status for registration number : DEABD/E/2023/0057431
Grievance Concerns To
Name Of Complainant
Smt Rajesh Sharma
Date of Receipt
13/08/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Misbehaviour/Harassment/Corruption by Bank Staff
Bank/Financial Institute : Reserve Bank of India
Branch / Name of Bank and Branch : PNB Civil lines, Bulandshahr, Branch Manager - Akhilesh ,
Bank loan on the applicant is Rs.4385939.07 while the loan limit is Rs.50 Lac
An application under Article 51 A of the constitution of India by the proprietor of Om Gas Agency Smt. Rajesh Sharma wife of Brij Mohan Sharma.
The applicant had submitted the renewal application for the cash credit account before the branch manager quite obvious from the first page of the attached PDF document.
Branch manager may provide the details of the proceedings in regard to the renewal of the Cash credit account of the proprietor of the om gas agency.
It is quite obvious that branch manager of the Punjab National Bank is violating the consumer rights of the widow of the army personnel which is against the setup norms of the government.
It is quite obvious from the status of cash credit account CC account - 0069008700013264 total bank loan on the applicant is Rs.4385939.07 while the loan limit of the applicant is 50,00,000 rupees.
Reminder-Honourable branch manager the applicant submitted the following representation on the public grievance portal on 2nd August 2023 which was received by you through your corporate office on the next day but you did not submitted any report in the matter even when it requires your immediate attention.
Grievance Status for registration number : DEABD/E/2023/0055100Grievance Concerns To Name Of Complainant Smt Rajesh Sharma Date of Receipt 02/08/2023 Received By Ministry/Department Financial Services (Banking Division)
Grievance Status for registration number : DEABD/E/2023/0055162 Grievance Concerns To Name Of Complainant Smt Rajesh Sharma Date of Receipt 03/08/2023 Received By Ministry/Department
Financial Services (Banking Division)
Short submissions of the applicant is as follows.
1-The applicant is again reiterating that the applicant is an army personnel widow Whose husband expired in the year 2013 having the responsibility of 2 daughters and one son and now near about 56 years old. Our Prime Minister Sir has very regard for the army personnel
Grievance Document
Current Status
Case closed
Date of Action
24/08/2023
Remarks
the reply is attached
Reply Document
Rating
1
Poor
Rating Remarks
1-Can you auction the house of the applicant if there may be balance of Rs.50 in C.C. Account of the applicant by misusing provisions of SARFAESI Act 2002? 2-After O.T.S., you did the renewal temporarily and applicant submitted renewal application. According to rule, you had to pursue the procedure of law to make the loan N.P.A. but you have not followed but making mockery of provisions of SARFAESI Act 2002? 3 and 4-As one time settlement was fulfilled by the applicant. 5-In 2017, bank granted C.C. Loan on the same stock and in renewal application they are questioning stock. Whether integrity of Bank staff is not under cloud? Whether it is not corruption? 6-The stock statement submitted by the applicant is of Rs.7025416 obvious from report of chartered accountant dated 20 Oct 2022. Vide page 1 of the attached PDF document to the grievance supported by Stock verification report of staff of Bharat Petroleum Corporation Limited as page 2.
Appeal Details
Appeal Number
DEABD/E/A/23/0019496
Date of Receipt
17/09/2023
Appeal Text
Punjab National Bank did not renew C.C. Loan by arbitrarily saying agency submitted stock Rs.704890 however Om Gas Agency has stock Rs.70 Lakhs Undoubtedly it is too much surprising that the same stock was sufficient stock in the year 2017 when the cash credit loan was sanctioned by the bank staff and now when the renewal application was submitted then this stock has been insufficient stock. This implies that for the sufficient stock, sympathy of the bank staff is must and to garner their sympathy everyone knows that what the applicant should do? No doubt the applicant is a credible customer of the bank and no loss to the bank because of the applicant but the bank staff because of corruption harassing a vulnerable lady. This is a humble request of the widow of an army personnel to order an enquiry into the matter of deep-rooted corruption so that rights of a woman may be safeguarded, and her exploitation may stop. The staff of the bank search deliberate-cunning tricks to harass a woman because of corruption. 1-Can you auction the house of the applicant if there may be balance of Rs.50 in C.C. Account of the applicant by misusing provisions of SARFAESI Act 2002? Please provide reasonable reply as Right to reason is the indispensable part of the sound administrative system. 2-Please provide the name and designation of the staff of the bank who verified the stock in the year to cycle 2017 during the sanction of the loan and in the year 2022 during the renewal of the loan. 3-Provide the provision of SARFAESI Act 2002 which allows auction notice in 2019 then renewal of C.C. Account and then one more auction notice in 2023 without due proceedings of law. 4-Provide the provision of SARFAESI Act 2002 which allows chief manager to serve multiple arbitrary notices to borrower by chief manager as done in this case. Transparency and accountability is must in the dealings of the bank so chief manager of the bank may provide
Current Status
Appeal Received
Officer Concerns To
Officer Name
Shri Sanjeev Kumar Dhupar (General Manager)
Organisation name
Punjab National Bank
Contact Address
Corporate Office Plot No 5, Sector -32, Gurugram, Haryana
Email Address
pno@pnb.co.in
Contact Number
01244126244
Reminder(s) / Clarification(s)
Reminder Date
Remarks
13/08/2023
Short submissions of the applicant is as follows.
1-The applicant is again reiterating that the applicant is an army personnel widow Whose husband expired in the year 2013 having the responsibility of 2 daughters and one son and now near about 56 years old. Our Prime Minister Sir has very regard for the army personnel Who protect us at the borders.
2-The matter concerns cryptic and mysterious working of branch manager Branch - PNB Civil lines, Bulandshahr, Branch Manager - Akhilesh , Mobile no- +917428025901 and Branch Office mail-bo0069@pnb.co.in who wants to make a widow homeless against the ideology of our prime minister Mr. Narendra Damodar Das Modi.
3-The applicant/widow army personnel has requested to the branch manager concerned who is posted in the concerned branch for many years for the renewal of the cash credit account CC account - 0069008700013264.
Branch Details-BULANDSHAHAR CIVIL. lines
Customer Details-OM GAS AGENCY PROP RAJESH SHARMA KHURJA ROAD SARAI LOCHGAN PANNI NAGAR BULANDSHAHR
From:4718000100042 139 DEVENDRA KUMAR 58543427 09-08-2023 4385939.07 Dr.
Grievance Status for registration number : DEABD/E/2023/0058075
Grievance Concerns To
Name Of Complainant
Smt Rajesh Sharma
Date of Receipt
16/08/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Reserve Bank of India
-----------------------
The matter concerns the working of the Role of RM Bulandshahr as the mockery of the law has been made by the branch manager of the Punjab National Bank who is violating the consumer rights of the widow of the army personnel belonging to the vulnerable section.
This is a humble request of the applicant to order an inquiry which may be carried out in transparent and accountable way so that arbitrariness and tyranny of the concerned bank personnel may be exposed.
An application under Article 51 A of the constitution of India by the proprietor of Om Gas Agency Smt. Rajesh Sharma wife of Brij Nandan Sharma.
The applicant had submitted the renewal application for the cash credit account before the branch manager quite obvious from the first page of the attached PDF document.
Branch manager may provide the details of the proceedings in regard to the renewal of the Cash credit account of the proprietor of the om gas agency.
It is quite obvious that branch manager of the Punjab National Bank is violating the consumer rights of the widow of the army personnel which is against the setup norms of the government.
It is quite obvious from the status of cash credit account CC account - 0069008700013264 total bank loan on the applicant is Rs.4385939.07 while the loan limit of the applicant is 50,00,000 rupees.
Prayer-Honourable Sir the applicant submitted the following representation on the public grievance portal on 2nd August 2023 which was received by you through your corporate office on the next day but the branch manager did not submit any report in the matter even when it requires his immediate attention.
Grievance Status for registration number : DEABD/E/2023/0055100Grievance Concerns To Name Of Complainant Smt Rajesh Sharma Date of Receipt 02/08/2023 Received By Ministry/Department Financial Services (Banking Division)
Grievance Status for registration number : DEABD/E/2023/0055162 Grievance Concerns To Name Of Complainant Smt Rajesh Sharma Date of Receipt 03/08/2023 Re
Grievance Document
Current Status
Case closed
Date of Action
24/08/2023
Remarks
the reply is attached
Reply Document
Rating
1
Poor
Rating Remarks
1-Can you auction the house of the applicant if there may be balance of Rs.50 in C.C. Account of the applicant by misusing provisions of SARFAESI Act 2002? 2-After O.T.S., you did the renewal temporarily and applicant submitted renewal application. According to rule, you had to pursue the procedure of law to make the loan N.P.A. but you have not followed but making mockery of provisions of SARFAESI Act 2002? 3 and 4-As one time settlement was fulfilled by the applicant. 5-In 2017, bank granted C.C. Loan on the same stock and in renewal application they are questioning stock. Whether integrity of Bank staff is not under cloud? Whether it is not corruption? 6-The stock statement submitted by the applicant is of Rs.7025416 obvious from report of chartered accountant dated 20 Oct 2022. Vide page 1 of the attached PDF document to the grievance supported by Stock verification report of staff of Bharat Petroleum Corporation Limited as page 2.
Appeal Details
Appeal Number
DEABD/E/A/23/0019498
Date of Receipt
17/09/2023
Appeal Text
Government must order enquiry into the matter. Punjab National Bank did not renew C.C. Loan by arbitrarily saying agency submitted stock Rs.704890 however Om Gas Agency has stock Rs.70 Lakhs Undoubtedly it is too much surprising that the same stock was sufficient stock in the year 2017 when the cash credit loan was sanctioned by the bank staff and now when the renewal application was submitted then this stock has been insufficient stock. This implies that for the sufficient stock, sympathy of the bank staff is must and to garner their sympathy everyone knows that what the applicant should do? No doubt the applicant is a credible customer of the bank and no loss to the bank because of the applicant but the bank staff because of corruption harassing a vulnerable lady. This is a humble request of the widow of an army personnel to order an enquiry into the matter of deep-rooted corruption so that rights of a woman may be safeguarded, and her exploitation may stop. The staff of the bank search deliberate-cunning tricks to harass a woman because of corruption. 1-Can you auction the house of the applicant if there may be balance of Rs.50 in C.C. Account of the applicant by misusing provisions of SARFAESI Act 2002? Please provide reasonable reply as Right to reason is the indispensable part of the sound administrative system. 2-Please provide the name and designation of the staff of the bank who verified the stock in the year to cycle 2017 during the sanction of the loan and in the year 2022 during the renewal of the loan. 3-Provide the provision of SARFAESI Act 2002 which allows auction notice in 2019 then renewal of C.C. Account and then one more auction notice in 2023 without due proceedings of law. 4-Provide the provision of SARFAESI Act 2002 which allows chief manager to serve multiple arbitrary notices to borrower by chief manager as done in this case. Transparency and accountability is must in the dealings of the bank so chief manager of the bank may provide
Current Status
Appeal Received
Officer Concerns To
Officer Name
Shri Sanjeev Kumar Dhupar (General Manager)
Organisation name
Punjab National Bank
Contact Address
Corporate Office Plot No 5, Sector -32, Gurugram, Haryana
Email Address
pno@pnb.co.in
Contact Number
01244126244
Reminder(s) / Clarification(s)
Reminder Date
Remarks
16/08/2023
The applicant has paid Rs.5000 fee for the valuation of property carried out by a private company in order to renew the cash credit account but it is most unfortunate concerned bank staff of Punjab National Bank are procrastinating on the issue for more than one year. Right to reason is the indispensable part of sound administrative service but they are not disclosing the reason of procrastination on the renewal application of the applicant.
Grievance Status for registration number : DEABD/E/2023/0055162 Grievance Concerns To Name Of Complainant Smt Rajesh Sharma Date of Receipt 03/08/2023 Received By Ministry/Department
Financial Services (Banking Division)
Short submissions of the applicant is as follows.
1-The applicant is again reiterating that the applicant is an army personnel widow Whose husband expired in the year 2013 having the responsibility of 2 daughters and one son and now near about 56 years old. Our Prime Minister Sir has very regard for the army personnel Who protect us at the borders.
2-The matter concerns cryptic and mysterious working of branch manager Branch - PNB Civil lines, Bulandshahr, Branch Manager - Akhilesh , Mobile no- +917428025901 and Branch Office mail-bo0069@pnb.co.in who wants to make a widow homeless against the ideology of our prime minister Mr. Narendra Damodar Das Modi.
3-The applicant/widow army personnel has requested to the branch manager concerned who is posted in the concerned branch for many years for the renewal of the cash credit account CC account - 0069008700013264.
Branch Details-BULANDSHAHAR CIVIL. lines
Customer Details-OM GAS AGENCY PROP RAJESH SHARMA KHURJA ROAD SARAI LOCHGAN PANNI NAGAR BULANDSHAHR
From:4718000100042 139 DEVENDRA KUMAR 58543427 09-08-2023 4385939.07 Dr.