Chief manager of SBI says to Mahima Singh to submit documents at branch for action and deputy branch manager denied to take

 

Grievance Status for registration number: DEABD/E/2023/0064940

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

17/09/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute: Reserve Bank of India

An application under Article 51 A of the Constitution of India on behalf of Mahima Singh D/O Dayanand Singh to seek inquiry in the matter of cheating.

R.B.I. forwarded matter of cheating of Rs.53000 from SBI account of Mahima Singh, to S.B.I. and S.B.I. is procrastinating on it.

Grievance Status for registration number: DEABD/E/2023/0062530

Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-06/09/2023, Received By Ministry/Department-Financial Services (Banking Division)

Ground of redress of the grievance-

SBI MIRZAPUR(00134) (sbi.00134@sbi.co.in) 15 September 2023 at 15:58

To: yogimpsingh@gmail.com (yogimpsingh@gmail.com)

Cc: AGM CUSTOMER SERVICES LHO LUC (agmcustomer.lholuc@sbi.co.in)

Madam/Dear Sir,

With reference to your complain on CPGRAM Portal dated 06.09.2023, Reg.No. DEABD/E/2023/0062530.

We advise you to visit home branch with necessary documents for further action.

Regards,

Chief Manager, State Bank of India, Mirzapur (00134), Mirzapur

Sent from Mail for Windows 10

The email to reply the aforementioned email of chief manager sent by the applicant which PDF copy is attached to the grievance. Its hard copy with annexures in 9 pages submitted before deputy branch manager by aggrieved applicant Mahima Singh but he denied to receive the representation of the aggrieved applicant. She requested half an hour, then she went to head post office Fatha and despatched it to branch manager main branch of SBI Mirzapur. Following is the tracking status of the speed post.

Booked At-Mirzapur HO , Booked On-16/09/2023 14:21:23,Destination, Pincode-231001,Tariff-17.70,Article Type-Inland Speed Post, Delivery Location-Mirzapur HO

Event Details For : EU962641074INCurrent Status : Item Booked

Date-16/09/2023, Time-14:21:23, Office -Mirzapur HO, Event-Item Booked

Here burning question is that why deputy branch manager denied to accept the application of Mahima Singh while to redress the grievance of the applicant chief manager advised to submit entire d

Grievance Document

Current Status

Under process   

Date of Action

17/09/2023

Officer Concerns To

Officer Name

Ms Betsy Rajagopal (General Manager)

Organisation name

Reserve Bank of India

Contact Address

Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai

Email Address

cepdco@rbi.org.in

Contact Number

02222604106

Reminder(s) / Clarification(s)

Reminder Date

Remarks

17/09/2023

Here burning question is that why deputy branch manager denied to accept the application of Mahima Singh while to redress the grievance of the applicant chief manager advised to submit entire documents at the branch office whether it is not cryptic and mysterious dealings?

Registration Number SBILW/R/E/23/00654, Name Yogi M P Singh, Date of Filing 16-09-2023

1- Chief Manager, State Bank of India, Mirzapur (00134) sent email as

Madam/Dear Sir,

With reference to your complain on CPGRAM Portal dated 06.09.2023, Reg.No. DEABD/E/2023/0062530.

We advise you to visit home branch with necessary documents for further action.

Regards,

Chief Manager, State Bank of India, Mirzapur (00134), Mirzapur

Today Mahima Singh visited the main branch of the State Bank of India, Mirzapur To submit the application at the branch as advised by chief manager but deputy branch manager did not accept it.

CPIO must provide the reason of it as required under subsection 1d of section 4 of the right to information act 2005.

2- When the deputy branch manager denied taking the application of the Mahima Singh then Mahima Singh sent the application through the speed registered post which tracking status is attached to this RTI application.

CPIO must provide the Noting on it and minutes are proceedings regarding it.

3- Mahima Singh went to main branch to submit application in compliance of the advice provided by the chief manager and subordinate of chief manager denied taking it.

Please provide the reasons of it which allowed the subordinate to take under teeth the advice provided by the chief manager to vulnerable account holder Mahima Singh.

4- Please provide the provision of law which allows the staff of the bank to reject the application of the customer of the bank without accepting it and without telling any reason. Moreover, this application is in the compliance of the order of the chief manager of the bank.

To see the attached document to the grievance, click on the link