Airtel must improve its services as charging highest tariff of its services

 Grievance Status for registration number: PMOPG/E/2023/0166935

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

21/08/2023

Received By Ministry/Department

Prime Ministers Office

Grievance Description

Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 7379105911

Service Provider : M/s.Bharti Airtel Ltd.

It is quite obvious that the applicant is too much aggrieved with the remarks of the customer care of the Airtel Company that she redressed the grievance through her technical team because the problems is as such, during the conversation she talked about the problems being faced by the customers in the area and on the basis of that conversation she closed the grievance submitted by the applicant on the public grievance portal of the Government of India which is a highly objectionable and the applicant objects it deeply. How can it be justified that the customer care may close the grievance on the ground of talking with the applicant and the next portion of the report that she consulted the technical team is baseless. For the convenience of the Honourable Sir, the applicant is submitting the screenshot in the form of attached pdf documents to the grievance which perusal must be taken by the Honourable Sir.As per your telephonic conversation on 7379105911 with the undersigned dated 19th August 2023, this is to apprise you that the highlighted concern has been addressed. Further, we have observed good voice and data usage on your number. Currently, this is the best possible coverage that can be provided presently at your location. Kindly observe the services and share your feedback for further improvements. it is quite obvious that they have provided a parrot reply which is already prepared and only paste in the reports in various grievances only by changing the name of the aggrieved mobile numbers and other things. Whether any improvement Can you be expected from such a working style which is creating embarrassing situations for the aggrieved individuals.

 Grievance Status for registration number: DOTEL/E/2023/0022864 Grievance Concerns To Name Of Complainant-Yogi M. P. Singh

Date of Receipt-17/08/2023 Received By Ministry/Department Telecommunications

Grievance Document

Current Status

Case closed   

Date of Action

22/08/2023

Remarks

Customer grievance was regarding internet speed related concern on his airtel mobile numbers 7379105911 and 9005609242 so called the customer and informed him that we have found good voice and data usage on his number so informed him that this is the best possible coverage that can be provided currently. Further, informed the customer that we have taken his feedback and shared with our dedicated team.

Rating

1

Poor

Rating Remarks

Respected the staff of the service providing company Airtel the applicant wants to apprise you that if there was no problem with your airtel connection, why had the applicant made the complaint in the public grievance portal of the government of India against the poor network coverage. Here it is noticeable that what amount of data was consumed by the customer in what time? This is an era of globalisation if Airtel Company has to compete with its competitors, then there is need to improve the network services otherwise it will face its consequences. It is quite obvious that the applicant spends more time in comparison to the staff of the service provider company Airtel in submitting the grievance on the public grievance portal of the government. The applicant has no ulterior motive with them. It is a bitter fact that company has resolved two grievances, but fact is that they have not wasted at the local feeder of the Airtel Company and not inspected the area of improper coverage.

Appeal Details

Appeal Number

DOTEL/E/A/23/0006490

Date of Receipt

08/09/2023

Appeal Text

The applicant will not submit the next grievance in the matter and expect from the staff of the company that they will improve their services otherwise the applicant will think about other options which are available in this age of competitions.

Current Status

Appeal Received

Officer Concerns To

Officer Name

Mr. Nitin Grover (Head Customer Complaints)

Organisation name

M/s.Bharti Airtel Ltd.

Contact Address

M/s.Bharti Airtel Ltd. Plot Number 16, 2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana

Email Address

airtel.dotcomplaints@airtel.com

Contact Number

9818122843

To see the attached documents to the grievance, click on the link