Reserve Bank of India ought to check exploitation of widow of Army personnel

Grievance Status for registration number : DEABD/E/2023/0058075

Grievance Concerns To

Name Of Complainant

Smt Rajesh Sharma

Date of Receipt

16/08/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : Reserve Bank of India

The matter concerns the working of the Role of RM Bulandshahr as the mockery of the law has been made by the branch manager of the Punjab National Bank who is violating the consumer rights of the widow of the army personnel belonging to the vulnerable section.

This is a humble request of the applicant to order an inquiry which may be carried out in transparent and accountable way so that arbitrariness and tyranny of the concerned bank personnel may be exposed.

An application under Article 51 A of the constitution of India by the proprietor of Om Gas Agency Smt. Rajesh Sharma wife of Brij Nandan Sharma.

The applicant had submitted the renewal application for the cash credit account before the branch manager quite obvious from the first page of the attached PDF document.

Branch manager may provide the details of the proceedings in regard to the renewal of the Cash credit account of the proprietor of the Om Gas Agency.

It is quite obvious that branch manager of the Punjab National Bank is violating the consumer rights of the widow of the army personnel which is against the setup norms of the government.

It is quite obvious from the status of cash credit account CC account - 0069008700013264 total bank loan on the applicant is Rs.4385939.07 while the loan limit of the applicant is 50,00,000 rupees.

Prayer-Honourable Sir the applicant submitted the following representation on the public grievance portal on 2nd August 2023 which was received by you through your corporate office on the next day but the branch manager did not submit any report in the matter even when it requires his immediate attention.

Grievance Status for registration number : DEABD/E/2023/0055100Grievance Concerns To Name Of Complainant Smt Rajesh Sharma Date of Receipt 02/08/2023 Received By Ministry/Department Financial Services (Banking Division)

Grievance Status for registration number : DEABD/E/2023/0055162 Grievance Concerns To Name Of Complainant Smt Rajesh Sharma Date of Receipt 03/08/2023 Re

Grievance Document

Current Status

Under process   

Date of Action

16/08/2023

Officer Concerns To

Officer Name

Ms Betsy Rajagopal (General Manager)

Organisation name

Reserve Bank of India

Contact Address

Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai

Email Address

cepdco@rbi.org.in

Contact Number

02222604106

Reminder(s) / Clarification(s)

Reminder Date

Remarks

16/08/2023

The applicant has paid Rs.5000 fee for the valuation of property carried out by a private company in order to renew the cash credit account but it is most unfortunate concerned bank staff of Punjab National Bank are procrastinating on the issue for more than one year. Right to reason is the indispensable part of sound administrative system but they are not disclosing the reason of procrastination on the renewal application of the applicant.

Grievance Status for registration number : DEABD/E/2023/0055162 Grievance Concerns To Name Of Complainant Smt Rajesh Sharma Date of Receipt 03/08/2023 Received By Ministry/Department

Financial Services (Banking Division)

Short submissions of the applicant is as follows.

1-The applicant is again reiterating that the applicant is an army personnel widow Whose husband expired in the year 2013 having the responsibility of 2 daughters and one son and now near about 56 years old. Our Prime Minister Sir has very regard for the army personnel Who protect us at the borders.

2-The matter concerns cryptic and mysterious working of branch manager Branch - PNB Civil lines, Bulandshahr, Branch Manager - Akhilesh , Mobile no- +917428025901 and Branch Office mail-bo0069@pnb.co.in who wants to make a widow homeless against the ideology of our prime minister Mr. Narendra Damodar Das Modi.

3-The applicant/widow army personnel has requested to the branch manager concerned who is posted in the concerned branch for many years for the renewal of the cash credit account CC account - 0069008700013264.

Branch Details-BULANDSHAHAR CIVIL. lines

Customer Details-OM GAS AGENCY PROP RAJESH SHARMA KHURJA ROAD SARAI LOCHGAN PANNI NAGAR BULANDSHAHR

From:4718000100042 139 DEVENDRA KUMAR 58543427 09-08-2023 4385939.07 Dr.