Regulatory body Reserve Bank of India must control anarchy of nationalised bank Punjab National Bank who are harassing widow of army personnel

Grievance Status for registration number : DEABD/E/2023/0055864

Grievance Concerns To

Name Of Complainant

Smt Rajesh Sharma

Date of Receipt

06/08/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Misbehaviour/Harrassment/Corruption by Bank Staff

Bank/Financial Institute : Punjab National Bank

Branch / Name of Bank and Branch : Civil Lines Bulandshahr ( 203001),Mob.-6395368148

-----------------------

The applicant is Proprietor Om Gas Agency (Rajesh Sharma), Bulandshahr is being exploited by the branch manager Punjab National Bank by making the mockery of the law of land ipso facto.

PNB is one of the 14 banks nationalised in 1969. Government of India continues to hold majority shares of the Bank. So PNB can be called a Government Bank.

The matter concerns with the exploitation of a woman is a widow of an army personnel by the branch manager of the Punjab National Bank.

Reserve Bank of India is a regulatory body of entire financial institutions working on the soil of this country.

Everyone knows that bribery and the exploitation of the working woman has been curse to our society especially public system which is the root cause the applicant is facing too much hardships in carrying out the business of the husband who departed to the heavenly abode in a road accident.

An enquiry under Article 51 A of the constitution of India with the branch manager, Punjab National Bank, Civil Lines Bulandshahr ( 203001),Mob.-6395368148

1-The applicant had submitted the renewal application for the cash credit account before the branch manager quite obvious from the following document.

Central Public Information may provide the noting made by the concerned accountable staff on the renewal application.

2-Provide the name and designation of the staff of the bank who are processing the renewal application of the cash credit account of the proprietor of the Om Gas agency regarding renewal of CC account no.0069608700013264.

3-If the branch manager did not take any action in the matter then branch manager must tell the reason of its decision as required under section 1d of the section 4 of the right to Information act 2005.

4-it is quite obvious that applicant which means proprietor of the Om Gas agency visited repeatedly at the branch office and requested the branch manager to take the appropriate action in the matter in the direction of the renewal of the CC account of the agenc

Grievance Document

Current Status

Under process   

Date of Action

06/08/2023

Officer Concerns To

Officer Name

Shri Sanjeev Kumar Dhupar (General Manager)

Organisation name

Punjab National Bank

Contact Address

Corporate Office Plot No 5, Sector -32, Gurugram, Haryana

Email Address

pno@pnb.co.in

Contact Number

01244126244

Reminder(s) / Clarification(s)

Reminder Date

Remarks

06/08/2023

Subject :- Regarding renewal of CC account no.0069608700013264.

Sir,

It is to be informed with respect that Om Gas Agency was approved by Bharat Petroleum Corporation (Ltd.) in the year 1999 in the name of my (disabled military serviceman) Late Shri Vraj Nandan Sharma under the quota of disabled military serviceman. After his death, being his wife (widow), BPCL transferred the agency to me, which I am running.

I am running the business of Om Gas Agency satisfactorily from your bank for a long time. Keeping in view the satisfactory/smooth business of the agency, on my request you had sanctioned the CC of Rs.50 (fifty) lakhs. Whose operation was going on smoothly. Due to some unavoidable reasons the explosive license of the agency could not be renewed. Due to which BPCL stopped the supply.

Due to Corona (Covid-19) in the middle of two years, due to the advice of doctors / government, she could not go out due to old age. Due to which there was delay in renewal of explosive license. I kept contacting the officials of Explosives Department through telephone/mobile. Explosive office renovation done on 20/07/2021. Photocopy is attached for ready reference. After which BPCL was requested to start the supply. It became operational in November 2021 with continuous efforts. Gas supply started from 02-11-2021 (photocopy of invoice number 4631046833 dated 02-11-2022 is attached)

During this period from 8/2019 to October 2021, due to the closure of the business and no solid source of income, I could not make full payment of the interest of CC. It is notable that I have deposited an amount of Rs 13,50,201 in the CC account in the last 6 months on time-2. Willing to pay the balance interest amount. I will continue to pay interest continuously in future and will also try to deposit small amount in principal from time to time.

Therefore, it is a humble request to you that due to being a widow (wife) of a disabled military servant and having no other means of livelihood.

Grievance Status for registration number : DEABD/E/2023/0055866

Grievance Concerns To

Name Of Complainant

Smt Rajesh Sharma

Date of Receipt

06/08/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Misbehaviour/Harrassment/Corruption by Bank Staff

Bank/Financial Institute : Reserve Bank of India

Branch / Name of Bank and Branch : branch manager, Punjab National Bank, Civil Lines Bulandshahr ( 203001),Mob.-6395368148

-----------------------

The applicant is Proprietor Om Gas Agency (Rajesh Sharma), Bulandshahr is being exploited by the branch manager Punjab National Bank by making the mockery of the law of land ipso facto.

PNB is one of the 14 banks nationalised in 1969. Government of India continues to hold majority shares of the Bank. So PNB can be called a Government Bank.

The matter concerns with the exploitation of a woman is a widow of an army personnel by the branch manager of the Punjab National Bank.

Reserve Bank of India is a regulatory body of entire financial institutions working on the soil of this country.

Everyone knows that bribery and the exploitation of the working woman has been curse to our society especially public system which is the root cause the applicant is facing too much hardships in carrying out the business of the husband who departed to the heavenly abode in a road accident.

An enquiry under Article 51 A of the constitution of India with the branch manager, Punjab National Bank, Civil Lines Bulandshahr ( 203001),Mob.-6395368148

1-The applicant had submitted the renewal application for the cash credit account before the branch manager quite obvious from the following document.

Central Public Information may provide the noting made by the concerned accountable staff on the renewal application.

2-Provide the name and designation of the staff of the bank who are processing the renewal application of the cash credit account of the proprietor of the Om Gas agency regarding renewal of CC account no.0069608700013264.

3-If the branch manager did not take any action in the matter then branch manager must tell the reason of its decision as required under section 1d of the section 4 of the right to Information act 2005.

4-it is quite obvious that applicant which means proprietor of the Om Gas agency visited repeatedly at the branch office and requested the branch manager to take the appropriate action in the matter in the direction of the renewal of the CC account of the

Grievance Document

Current Status

Under process   

Date of Action

06/08/2023

Officer Concerns To

Officer Name

Ms Betsy Rajagopal (General Manager)

Organisation name

Reserve Bank of India

Contact Address

Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai

Email Address

cepdco@rbi.org.in

Contact Number

02222604106

Reminder(s) / Clarification(s)

Reminder Date

Remarks

06/08/2023

Subject :- Regarding renewal of CC account no.0069608700013264.

Sir,

It is to be informed with respect that Om Gas Agency was approved by Bharat Petroleum Corporation (Ltd.) in the year 1999 in the name of my (disabled military serviceman) Late Shri Vraj Nandan Sharma under the quota of disabled military serviceman. After his death, being his wife (widow), BPCL transferred the agency to me, which I am running.

I am running the business of Om Gas Agency satisfactorily from your bank for a long time. Keeping in view the satisfactory/smooth business of the agency, on my request you had sanctioned the CC of Rs.50 (fifty) lakhs. Whose operation was going on smoothly. Due to some unavoidable reasons the explosive license of the agency could not be renewed. Due to which BPCL stopped the supply.

Due to Corona (Covid-19) in the middle of two years, due to the advice of doctors / government, she could not go out due to old age. Due to which there was delay in renewal of explosive license. I kept contacting the officials of Explosives Department through telephone/mobile. Explosive office renovation done on 20/07/2021. Photocopy is attached for ready reference. After which BPCL was requested to start the supply. It became operational in November 2021 with continuous efforts. Gas supply started from 02-11-2021 (photocopy of invoice number 4631046833 dated 02-11-2022 is attached)

During this period from 8/2019 to October 2021, due to the closure of the business and no solid source of income, I could not make full payment of the interest of CC. It is notable that I have deposited an amount of Rs 13,50,201 in the CC account in the last 6 months on time-2. Willing to pay the balance interest amount. I will continue to pay interest continuously in future and will also try to deposit small amount in principal from time to time.

Therefore, it is a humble request to you that due to being a widow (wife) of a disabled military servant and having no other means of livelihood. 

To see the attached document to the grievances, click on the link