Customer care of the service providing company Airtel only talked to customer

 Grievance Status for registration number: DOTEL/E/2023/0022864

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

17/08/2023

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Data Speed lower than commited

Mobile Number : 7379105911

Service Provider : M/s.Bharti Airtel Ltd.

Mobile number- 7379105911 and the second mobile number is 9005609242

The network provided by the service providing Airtel company is under question regarding the following mobile numbers and if after the complaint, Airtel service providing company is not improving network then the applicant will consider porting the numbers from the Airtel company to the other.

The matter concerns the poor network of the service providing company. Airtel which is not easily connected to the mobile handset.

In my family there are two mobile numbers which belong to the Airtel service providing company which are as follows.

Mobile number- 7379105911 and the second mobile number is 9005609242

Here second mobile number belongs to my mother and the first mobile number is used by me personally.

The second mobile number was recharged with denomination of rupees 2999 in which Airtel service providing company production 2 GB data per day unlimited talk value.

I think that this is era of globalization, and the Airtel company must improve its network services otherwise it will cause bad impact on its consumers who are expecting better services from the Airtel company.

Everyone knows this fact The tariff of the Airtel company is the greatest in all the service providers so it is expected from the Airtel service providing company that they must Improve their services according to their charges.

Current Status

Case closed   

Date of Action

19/08/2023

Remarks

Customer grievance was regarding internet speed related concern on his airtel mobile numbers 7379105911 and 9005609242 so called the customer and informed him that we have found good voice and data usage on his number so informed him that this is the best possible coverage that can be provided currently. Further, informed the customer that we have taken his feedback and shared with our dedicated team.

Reply Document

Rating

1

Poor

Rating Remarks

As per your telephonic conversation on 7379105911 with the undersigned dated 19th August 2023, this is to apprise you that the highlighted concern has been addressed. Further, we have observed good voice and data usage on your number. Currently, this is the best possible coverage that can be provided presently at your location. Kindly observe the services and share your feedback for further improvements. it is quite obvious that they have provided a parrot reply which is already prepared and only paste in the reports in various grievances only by changing name of the aggrieved their mobile numbers and other things. Whether any improvement Can you be expected from such working style which is creating embarrassing situation for the aggrieved individuals.

Appeal Details

Appeal Number

DOTEL/E/A/23/0006095

Date of Receipt

20/08/2023

Appeal Text

Whether the grievance can be considered disposed of merely on the ground that customer care talked with the applicant?

Current Status

Appeal Received

Officer Concerns To

Officer Name

Mr. Nitin Grover (Head Customer Complaints)

Organisation name

M/s.Bharti Airtel Ltd.

Contact Address

M/s.Bharti Airtel Ltd. Plot Number 16, 2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana

Email Address

airtel.dotcomplaints@airtel.com

Contact Number

9818122843

Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>

Regarding airtel mobile numbers 7379105911 and 9005609242

1 message

airtel dotcomplaints <airtel.dotcomplaints@airtel.com> 20 August 2023 at 11:51

To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>

Dear Mr. Yogi M. P. Singh,

This is in reference to complaint to DOT vide reference number DOTEL/E/2023/0022864, regarding internet speed related concern for your airtel mobile numbers 7379105911 and 9005609242.

We apologize for the inconvenience that you have been facing. We understand how upsetting this must be and we appreciate your patience in this matter.

As per your telephonic conversation on 7379105911 with the undersigned dated 19th August 2023, this is to apprise you that the highlighted concern has been addressed.

Further, we have observed good voice and data usage on your number. Currently, this is the best possible coverage that can be provided presently at your location. Kindly observe the services and share your feedback for further improvements.

Furthermore, It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide. We value the relationship built with you. Also, we have shared your feedback with the concerned team. It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

If you have any queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.

Regards

Kanchan Maandi

Customer Experience

bharti airtel limited