Bharat Sanchar Nigam Limited must improve its services.

 

Grievance Status for registration number : DOTEL/E/2023/0021829

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

07/08/2023

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Data Speed lower than committed

Mobile Number : 9336252631

Service Provider : Bharat Sanchar Nigam Limited Corporate Office

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The matter concerning the dismal performance of Bharat Sanchar Nigam limited network for many days and the applicant is making enquiry in regard to it. The problem concerns the mobile numbers 933625263 1 and 9794760348. Think about the unsatisfactory services of the Bharat Sanchar Nigam limited that when the other service providers are providing 5G services then Bharat Sanchar Nigam limited at the place of its 3G services it is providing 2G the services. Everyone knows that Bharat Sanchar Nigam limited provides better salary parks and other facilities to its a staff in comparison to other service providers but their staff is not faithful to the network and services of the public authority this is quite obvious from the poor network services of the Bharat Sanchar Nigam limited for many days.

Whether the mismanagement in providing services to the consumers is not reflecting the mismanagement and failure in the ministry of Information and broadcasting. What is the need of the services of the Bharat sanchar Nigam limited if it is no use of the consumers because at this poor network no apps are working and no videos can be played on.

It is an obligatory duty of the concerned staff of the Bharat Sanchar Nigam limited to correct the poor network of the Bharat Sanchar Nigam limited so that consumers may use it. There is great resentment among the consumers regarding the services of the Bharat Sanchar Nigam limited. This is a humble request of your applicant that concerned staff may rectify the services of the Bharat Sanchar Nigam limited so that the applicant may use properly the services of the Bharat Sanchar Nigam limited. Please take appropriate action in the matter at the earliest as the applicant has already suffered because of your mismanagement. Think about the insensitivity of your staff who are providing 2G services at the place of 3G.

Current Status

Case closed   

Date of Action

24/08/2023

Remarks

REPLY ATTACHED

Reply Document

Rating

1

Poor

Rating Remarks

I think that every time you provide the same parrot reply as you done in this Grievance which is a Bad practise, and such practises must be curbed by the accountable public functionaries of the Bharat Sanchar Nigam Limited. This time I expect from you that you will keep your promise and you will not forget this assurance made with the complainant. I think that Bharath Sanchar Nigam Limited has secured topmost ranking in providing the improper network coverage and slow network speed which is the root cause of decreasing customers of it. Whether there is no ray of hope of improving the services provided by the Bharat Sanchar Nigam Limited. Everyone expects that Bharat Sanchar Nigam Limited may improve its services because its services are cheaper in comparison to the other service providers, but it is most unfortunate that it is showing laxity in improving the services. Whether its credit is not going to the political masters for the dismal performance of the Bharat Sanchar Nigam Limited

Appeal Details

Appeal Number

Date of Receipt

Appeal Text

Current Status

Officer Concerns To

Officer Name

SHRI RANA A K SINGH (CGM)

Organisation name

UP (E) Telecom Circle

Contact Address

CGMTUP East Circle Hazratganj Lucknow UP

Email Address

pg_upe@bsnl.co.in

Contact Number

05222623600