Grievance Details
Registration Number
DOTEL/E/2023/0022864
Name
Yogi M. P. Singh
Date of receipt
17/08/2023
Address
Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Shri Laxmi Narayan Baikunth Mahadev Mandir
State
Uttar Pradesh
District
Mirzapur
Mobile Number
7379105911
Email ID
yogimpsingh@gmail.com
Phone Number
Not Provided
Grievance Description
Telecommunications >> Mobile Related >> Data Speed lower than committed
Mobile Number : 7379105911
Service Provider : M/s.Bharti Airtel Ltd.
Mobile number- 7379105911 and the second mobile number is 9005609242
The network provided by the service providing Airtel company is under question regarding the following mobile numbers and if after the complaint, Airtel service providing company is not improving network then the applicant will consider porting the numbers from the Airtel company to the other.
The matter concerns the poor network of the service providing company. Airtel which is not easily connected to the mobile handset.
In my family there are two mobile numbers which belong to the Airtel service providing company which are as follows.
Mobile number- 7379105911 and the second mobile number is 9005609242
Here second mobile number belongs to my mother and the first mobile number is used by me personally.
The second mobile number was recharged with denomination of rupees 2999 in which Airtel service providing company production 2 GB data per day unlimited talk value.
I think that this is era of globalization, and the Airtel company must improve its network services otherwise it will cause bad impact on its consumers who are expecting better services from the Airtel company.
Everyone knows this fact The tariff of the Airtel company is the greatest in all the service providers so it is expected from the Airtel service providing company that they must Improve their services according to their charges.
Final Reply
Customer grievance was regarding internet speed related concern on his airtel mobile numbers 7379105911 and 9005609242 so called the customer and informed him that we have found good voice and data usage on his number so informed him that this is the best possible coverage that can be provided currently. Further, informed the customer that we have taken his feedback and shared with our dedicated team.
Final Reply Document
Communication Details
Sn. Date of Action Action From To
1 17/08/2023 RECEIVED THE GRIEVANCE You Department of Telecommunications
2 19/08/2023 CASE DISPOSED OF M/s.Bharti Airtel Ltd. You
Appeal Details
Appeal Number
DOTEL/E/A/23/0006095
Name
Yogi M. P. Singh
Appeal Recieved Date
20/08/2023
Reason Of Appeal
Whether the grievance can be considered disposed of merely on the ground that customer care talked with the applicant?
Appeal Status
Appeal Closed (On 22/08/2023)
Closing Remarks
Customer grievance was regarding network related concern. We have informed the customer post validation of our records we found that the possibility SIM might be faulty. We would request you to replace the SIM from nearest airtel store with proof of address, proof of identity and latest passport size photograph and observe coverage post sim swap for few days.
To see the attached documents to the grievance, click on the link
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