My PAN card being linked to 13 accounts by the Income Tax department

 

Grievance Status for registration number: PMOPG/E/2023/0134512

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

07/07/2023

Received By Ministry/Department

Prime Ministers Office

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service

Bank: State Bank of India

Branch / Name of Bank and Branch: City branch Mirzapur Uttar Pradesh

Please provide the cibil report of the applicant as soon as possible either through email or in any way you deem fit. I expect that you will adopt a cogent approach to resolve my problem.

Whether it is not reflecting anarchy that month after month is passing over, the State Bank of India did not provide a CIBIL report to the applicant even after the payment of the requisite fee to the State Bank of India through Internet banking whose status is attached to the grievance.

The reply of the State Bank of India is as follows.We have to state that we have escalated your issue to our IT /INB support team CBD Belapur Mumbai for needful action at their end सादर / Regards Assistant General Manager State Bank Of India

Sir, there is no cibil score and cibil report but there is little change in the status that shows the transaction is successful. This means State Bank of India is saying that I have a payment of Rs. 440 for the cibil report but still there is no cibil report.

The matter concerns deep-rooted corruption in the working of State Bank of India and the Department of Income Tax. How can they overlook the matter in such a negligent way? Grievance Status for registration number : DEABD/E/2023/0026488

State Bank of India must provide the mechanism to provide the CIBIL report after the payment of the requisite fee. The arbitrary and parrot reports which are usually provided by the corrupt staff always promote corruption in the working of the public authority therefore there must be transparency and accountability in the working of the public authority in accessing the services of the bank.

Now it is the obligated duty of the State Bank of India to provide the deadline up till it provides me with my CIBIL report. It is a burning question that why the State Bank of India is running away from delivering my CIBIL report after the due payment of the fee required to get the excess of the CIBIL report.

Grievance Document

Current Status

Case closed   

Date of Action

12/07/2023

Remarks

Customer has been advised suitably.

Reply Document

Rating

1

Poor

Rating Remarks

Four months passed since the date the application was made to provide the CIBIL report and yesterday they provided the report. Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com Fw: PMOPG/E/2023/0134512 Name Yogi M. P. Singh 1 message AGM CUSTOMER SERVICES LHO LUC agmcustomer.lholuc@sbi.co.in 12 July 2023 at 13:51 To: "yogimpsingh@gmail.com yogimpsingh@gmail.com Madam/Dear Sir, Please visit your Home Branch Mirzapur City (12731) for CIBIL report as desired by you as Branch has send us the PDF file of your CIBIL report, but we are unable to send you as it contains sensitive data UID number etc, sharing of sensitive data to outside the organisation is not possible by us Hence Please contact your Home Branch to collect it सादर / Regards सहायक महा प्रबंधक, Assistant General Manager भारतीय स्टेट बैंक / State Bank Of India ग़्राहक सेवा प्रकोष्ठ /Customer Service Department स्थानीय प्रधान कार्यालय/ Local Head Office लखनऊ- 226001 /Lucknow-226001

Appeal Details

Appeal Number

Date of Receipt

Appeal Text

Current Status

Officer Concerns To

Officer Name

General Manager (General Manager)

Organisation name

State Bank of India

Contact Address

Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai

Email Address

gm.customer@sbi.co.in

Contact Number

02222740970

To see the CIBIL report provided by branch manager city branch Mirzapur, click on the link