Fluctuating and dysfunctional banking servers of the aryavart Bank causing consumers to cry at the offices of Aryavart Bank

 Grievance Status for registration number : PMOPG/E/2023/0131738

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

03/07/2023

Received By Ministry/Department

Prime Ministers Office

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Frequent Failure of Banks server

Bank : Other / Private Sector Bank.

Branch / Name of Bank and Branch : Aryavart Bank Mandi Samiti Mirzapur City

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The branch manager should have respect for the senior citizens and may think about their health. There must be discretion in performing the services.

What is the difference between a layman and intelligent person? What is the use of mind if there is no application of mind? I think that a robot is better in such circumstances.

The bank server of the Aryavart Bank made us to cry today. It was not only down but it was dysfunctional as well. One thing was surprising for me that subordinates access the bank server but the branch manager took longer to access the server.

The matter concerns the disruption of the working of the branch of the aryavart Bank at Mandi samiti. The new location is Sheetla Mandir try corner road District Mirzapur

There is a pension account in the aforementioned bank of my mother named Vidya Devi wife of late Rajendra Pratap Singh. The cause of the disruption of the banking services at the branch was due to the down of the banking server.

My mother is more than 75 years old and she is suffering from cardiovascular disease and getting treatment from the heart specialist in the district Allahabad.

Server of the bank was down so there was a crowd in at the branch. Initially waited in the standing position for more than one half hour some how a lady staff showed gress to her.

She visits every month to draw the pension from the bank account. If she is itself withdrawing the money from her own account why she is being prosecuted in the name of processing every time.

Somebody drawing the money once and if somebody drawing money time and again both are different things. The irritating behaviour of the branch manager in the name of the process was intolerable. The bank server was not working properly it was the fault of the bank not the consumer.

Current Status

Under process   

Date of Action

03/07/2023

Officer Concerns To

Officer Name

Ms Betsy Rajagopal (General Manager)

Organisation name

Reserve Bank of India

Contact Address

Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai

Email Address

cepdco@rbi.org.in

Contact Number

02222604106