Aryavart Bank, branch manager says bank server was down which is not monitored by branch manager which means no complaint entertained

 

Grievance Status for registration number : PMOPG/E/2023/0131738

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

03/07/2023

Received By Ministry/Department

Prime Ministers Office

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Frequent Failure of Banks server

Bank : Other / Private Sector Bank.

Branch / Name of Bank and Branch : Aryavart Bank Mandi Samiti Mirzapur City

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The branch manager should have respect for the senior citizens and may think about their health. There must be discretion in performing the services.

What is the difference between a layman and intelligent person? What is the use of mind if there is no application of mind? I think that a robot is better in such circumstances.

The bank server of the Aryavart Bank made us to cry today. It was not only down but it was dysfunctional as well. One thing was surprising for me that subordinates access the bank server but the branch manager took longer to access the server.

The matter concerns the disruption of the working of the branch of the aryavart Bank at Mandi samiti. The new location is Sheetla Mandir try corner road District Mirzapur

There is a pension account in the aforementioned bank of my mother named Vidya Devi wife of late Rajendra Pratap Singh. The cause of the disruption of the banking services at the branch was due to the down of the banking server.

My mother is more than 75 years old and she is suffering from cardiovascular disease and getting treatment from the heart specialist in the district Allahabad.

Server of the bank was down so there was a crowd in at the branch. Initially waited in the standing position for more than one half hour some how a lady staff showed gress to her.

She visits every month to draw the pension from the bank account. If she is itself withdrawing the money from her own account why she is being prosecuted in the name of processing every time.

Somebody drawing the money once and if somebody drawing money time and again both are different things. The irritating behaviour of the branch manager in the name of the process was intolerable. The bank server was not working properly it was the fault of the bank not the consumer.

Current Status

Case closed   

Date of Action

21/07/2023

Remarks

महोदय/महोदया,

हम इस संदर्भ में आपको अवगत कराते हैं कि हमारे बैंक ने ग्राहक से पत्र / ईमेल के माध्यम से संवाद किया है। आपके सुलभ संदर्भ हेतु यहाँ उसकी प्रतिलिपी संलग्न करते है। अतः इस शिकायत को हमारे स्तर से बंद करने की अनुशंसा करते है।

सादर

Respected Sir/Madam,

We Hereby apprise that our bank has communicated to the customer. The same is attached herewith for your ready reference. Hence, we recommend for closure of the same at our end.

Regards

Reply Document

Rating

1

Poor

Rating Remarks

I expect that you will keep your promise as made in the following report. In general it is seen that you forget when the grievance is closed by you but if you will not change your tyrant practice next time my struggle will remain continued till reform in working style. General use internet data was not available. Our motive is good governance but where is good governance if not respect for senior citizens. Wish you all the best. Dear Sir, Kindly take reference of your complaint related to Mandi Samiti branch of our bank. According to the report received from Branch Manager, Aryavart Bank, Branch- Mandi Samiti, District- Mirzapur, it is informed to you that there was some network connectivity related problem from our data centre that is beyond the control of the branch manager, due to which the customers had to face some hardships but during that time no customer was mistreated by the branch manager. Our bank staff is well trained and always dedicated to provide excellent

Appeal Details

Appeal Number

Date of Receipt

Appeal Text

Current Status

Officer Concerns To

Officer Name

Om Prakash Lal (Asst. General Manager)

Organisation name

Bank of India

Contact Address

Star House, C-5, G-BlockBandra Kurla Complex, Bandra East,Mumbai-400 051

Email Address

HO.cebb@bankofindia.co.in

Contact Number

02266684479