Yes Bank failed to take action timely in the cheating of Rs. 120000

 

Appeal Details

Appeal Number

DEABD/E/A/23/0013030

Name

Yogi M. P. Singh

Appeal Received Date

04/05/2023

Reason Of Appeal

You had to speak on the following points but you did not do so. Such practices are only promoting corruption in our society. As our king so will be citizens of kingdom. Please provide logical solution instead of bogus and inconsistent report on the portal. 

Short submissions are as follows.

 1-Please provide proof of a complaint filed by you before appropriate authority which may contain the date of submission. 

2-It takes 48 hours in processing a transaction through a credit card. Why not a transaction withheld by you? 

3-Why not outcome of oral and written complaints made by aggrieved CA Ravi Pratap Singh was intimated to him. 

4-Please attach the copy of rejection of dispute to the report submitted by you to close this grievance. 

5-Date of impugned transaction 02 May 2022, subsequently oral complaints made and written complaints filed on 10 May 2022 by CA Ravi Pratap Singh. 

Please provide your action details and date when paid amount reached to the account of cheaters? 

Why did you not withhold the amount paid through credit card on the complaint of aggrieved Ravi Pratap Singh to customer care of the bank? Please put on light instead of cryptic approach.

Appeal Status

Appeal Closed (On 12/06/2023)

Closing Remarks

Shefali Singh Moza (Principal Nodal Officer) (YES BANK LTD) replied 03 05 2023.

Grievance Details

Registration Number

PMOPG/E/2023/0084174

Name

Yogi M. P. Singh

Date of receipt

20/04/2023

Address

Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Shri Laxmi Narayan Baikunth Mahadev Mandir

State

Uttar Pradesh

District

Mirzapur

Mobile Number

7379105911

Email ID

yogimpsingh@gmail.com

Phone Number

Not Provided

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : Other / Private Sector Bank.

An application under Article 51 A of the constitution of India on behalf of CA Ravi Pratap Singh Mobile - 9769800294 to make enquiry in regard to representation dated 12 May 2022 bearing subject Credit Card Payment Dispute Application - Yes Bank sent to To: cc.cdf@yesbank.in cc.cdf@yesbank.in, Ravi Gmail raviuday2002@gmail.comNow opposite party is proved defaulter and cheaters and despite my cautions with request you did not

Subject: CPGRAM Complaint No : DEABD/E/2023/0011746 // Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh // CS230223000062

Dear Mr. Singh,

Greetings from YES BANK.

This is with reference to the complaint no. 0011746 lodged by you on CPGRAMS portal on February 13, 2023 regarding transaction on your YES BANK Credit Card.

We confirm that the Cardmember Dispute Form has been received by us. Please note regarding the transaction which happened on May 02, 2022 dispute has already been filed on the basis your request and the same was rejected by the member bank.

We request you to kindly approach the merchant for transaction cancellation.

Short submissions are as follows.

1-Please provide proof of a complaint filed by you before appropriate authority which may contain the date of submission.

2-It takes 48 hours in processing a transaction through a credit card. Why not a transaction withheld by you?

3-Why not outcome of oral and written complaints made by aggrieved CA Ravi Pratap Singh was intimated to him.

4-Please attach the copy of rejection of dispute to the report submitted by you to close the this grievance.

5-Date of impugned transaction 02 May 2022, subsequently oral complaints made and written complaints filed on 10 May 2022 by CA Ravi Pratap Singh. Please provide your action details and date when paid amount reached to the account of cheaters? Why did you not withhold the amount paid through credit card on the complaint of aggrieved Ravi Pratap Singh to customer care of the bank? Please put on light instead of cryptic approach.

Grievance Document

Final Reply

Dear Sir,

Greetings from YES Bank Ltd.

This is with reference to your complaint raised by you with Centralized Public Grievance Redressal And Monitoring System (CPGRAM) vide reference number PMOPG/E/2023/0084174

regarding transaction on your YES Bank Credit Card.

Thanking you.

Sincerely,

Isha Pathak

Office of Principal Nodal Officer

YES Bank Ltd.

Final Reply Document

Communication Details

Sn. Date of Action Action From To

1 20/04/2023 RECEIVED THE GRIEVANCE You Prime Ministers Office

2 03/05/2023 CASE DISPOSED OF YES BANK LTD You 

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