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Grievance Details
Registration Number
DEABD/E/2023/0023429
Name
Yogi M. P. Singh
Date of receipt
09/03/2023
Address
Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Shri Laxmi Narayan Baikunth Mahadev Mandir
State
Uttar Pradesh
District
Mirzapur
Mobile Number
7379105911
Email ID
yogimpsingh@gmail.com
Phone Number
Not Provided
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Other / Private Sector Bank.
An application under Article 51 A of the constitution of India on behalf of CA Ravi Pratap Singh Mobile - 9769800294 to make enquiry in regard to representation dated 12 May 2022 bearing subject Credit Card Payment Dispute Application. Dibyajit Banerjee submitted inconsistent
Grievance Status for registration number : DEABD/E/2023/0011746 Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 13/02/2023 Received By Ministry/Department Financial Services (Banking Division)Card member requested the bank not to make payment because the card member had been apprised with the suspensive activities of the cheaters but banking institution instead of showing favour to the customer stood in the row of the cheaters which was illegal as payment was by the credit card and it could be withhold by the bank on the request the aggrieved applicant CA Ravi Pratap Singh Mobile - 9769800294 legally. Still on this public platform, banking institutions have not adopted a cogent approach to resolve the problem but tried to escape from the issue which is illegal. I think that concerned people may adopt a logistic approach in the matter. The matter concerns economic fraud must be dealt with by the iron hand by the government. Dibyajit Banerjee (SE)From: Principal NodalOfficerSent: Thursday, March 9, 2023 10:58 AMTo: RAVIUDAY2002@OUTLOOK.COMSubject: CPGRAM Complaint No : DEABD/E/2023/0011746 // Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh // CS230223000062Dear Mr. Singh, Greetings from YES BANK. This is with reference to the complaint no. 0011746 lodged by you on CPGRAMS portal on dated February 13, 2023 regarding transaction on your YES BANK Credit Card. We confirm that the Cardmember Dispute Form has been received by us. Please note regarding the transaction which happened on May 02, 2022 dispute has already been filed basis your request and the same was rejected by the member bank. We request you to kindly approach merchant for transaction cancellation.
Grievance Document
Final Reply
Dear Sir Madam
Greetings from YES BANK LTD
Please find attached copy of response sent to complainant for your kind reference
Final Reply Document
Communication Details
Sn. Date of Action Action From To
1 09/03/2023 RECEIVED THE GRIEVANCE You Department of Financial Services (Banking Division)
2 18/03/2023 CASE DISPOSED OF YES BANK LTD You
Grievance Details
Registration Number
DEABD/E/2023/0023429
Name
Yogi M. P. Singh
Date of receipt
09/03/2023
Address
Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Shri Laxmi Narayan Baikunth Mahadev Mandir
State
Uttar Pradesh
District
Mirzapur
Mobile Number
7379105911
Email ID
yogimpsingh@gmail.com
Phone Number
Not Provided
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Other / Private Sector Bank.
-----------------------
An application under Article 51 A of the constitution of India on behalf of CA Ravi Pratap Singh Mobile - 9769800294 to make enquiry in regard to representation dated 12 May 2022 bearing subject Credit Card Payment Dispute Application. Dibyajit Banerjee submitted inconsistent
Grievance Status for registration number : DEABD/E/2023/0011746 Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 13/02/2023 Received By Ministry/Department Financial Services (Banking Division)Card member requested the bank not to make payment because the card member had been apprised with the suspensive activities of the cheaters but banking institution instead of showing favour to the customer stood in the row of the cheaters which was illegal as payment was by the credit card and it could be withhold by the bank on the request the aggrieved applicant CA Ravi Pratap Singh Mobile - 9769800294 legally. Still on this public platform, banking institutions have not adopted a cogent approach to resolve the problem but tried to escape from the issue which is illegal. I think that concerned people may adopt a logistic approach in the matter. The matter concerns economic fraud must be dealt with by the iron hand by the government. Dibyajit Banerjee (SE)From: Principal NodalOfficerSent: Thursday, March 9, 2023 10:58 AMTo: RAVIUDAY2002@OUTLOOK.COMSubject: CPGRAM Complaint No : DEABD/E/2023/0011746 // Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh // CS230223000062Dear Mr. Singh, Greetings from YES BANK. This is with reference to the complaint no. 0011746 lodged by you on CPGRAMS portal on dated February 13, 2023 regarding transaction on your YES BANK Credit Card. We confirm that the Cardmember Dispute Form has been received by us. Please note regarding the transaction which happened on May 02, 2022 dispute has already been filed basis your request and the same was rejected by the member bank. We request you to kindly approach merchant for transaction cancellation.
Grievance Document
Final Reply
Dear Sir Madam
Greetings from YES BANK LTD
Please find attached copy of response sent to complainant for your kind reference
Final Reply Document
Communication Details
Sn. Date of Action Action From To
1 09/03/2023 RECEIVED THE GRIEVANCE You Department of Financial Services (Banking Division)
2 18/03/2023 CASE DISPOSED OF YES BANK LTD You
Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Fwd: Fw: CPGRAM Complaint No : PMOPG/E/2023/0084174/ Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh/CS220423000347
1 message
From: Ravi Pratap Singh <raviuday2002@outlook.com>
Date: Mon, 8 May 2023 at 5:27 AM
Subject: Fw: CPGRAM Complaint No : PMOPG/E/2023/0084174/ Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh/CS220423000347
To: pmarshalx@gmail.com <pmarshalx@gmail.com>
From: Principal NodalOfficer <Principal.NodalOfficer@YESBANK.IN>
Sent: Wednesday, May 3, 2023 4:22 PM
To: RAVIUDAY2002@OUTLOOK.COM <RAVIUDAY2002@OUTLOOK.COM>
Subject: CPGRAM Complaint No : PMOPG/E/2023/0084174/ Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh/CS220423000347
Dear Sir,
Greetings from YES Bank Ltd.
This is with reference to your complaint raised by you with Centralized Public Grievance Redressal And Monitoring System (CPGRAM) vide reference number PMOPG/E/2023/0084174
regarding transaction on your YES Bank Credit Card.
We wish to inform you that our Bank Official Ms. Bharti Ambekar tried contacting you on your registered mobile number. However, we were unable to establish a successful contact with you.
We would like to inform you that we have raised a chargeback for referred transaction and the same was rejected by the Member Bank.
We regret our inability to accede to your request for re-dispute of the transaction of INR 120,000.00 dated on May 02, 2022 since, the same is out of time frame and we request you to liaise up with merchant.
In case you wish to cancel the EMI, 2% foreclosure fee along with GST will be applicable on principal outstanding.
Further, we wish to inform you that without voice consent we would be unable to foreclosure your EMI. Hence we request you to contact our 24 X 7 YES TOUCH Customer Care 1800 103 1212 (Toll Free for Mobile & Landlines in India) +91 22 493 50000 (When calling from Outside India) to proceed foreclosure request.
The reference number for your query is 91928043833.
Please note - To enable us to serve you better, we request you to always write from your registered Email ID.
For further assistance, request you to contact our YES FIRST Customer Care number - 1800 103 6000 (Toll Free for Mobile & Landlines in India), or +91 22 493 50000 (When calling from Outside India), available 24X7 for Credit Card blocking and between 8.00 am to 8.00 pm for all Credit Card related services. You can also email us at yesfirstcc@yesbank.in
Assuring you the best of our services at all times.
Wishing you and your family good health and safety always!
Thanking you.
Sincerely,
Isha Pathak
Office of Principal Nodal Officer
YES Bank Ltd.
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