Grievance Status for registration number : PMOPG/E/2023/0084174
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
20/04/2023
Received By Ministry/Department
Prime Ministers Office
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Other / Private Sector Bank.
An application under Article 51 A of the constitution of India on behalf of CA Ravi Pratap Singh Mobile - 9769800294 to make enquiry in regard to representation dated 12 May 2022 bearing subject Credit Card Payment Dispute Application - Yes Bank sent to To: cc.cdf@yesbank.in cc.cdf@yesbank.in, Ravi Gmail raviuday2002@gmail.comNow opposite party is proved defaulter and cheaters and despite my cautions with request you did not
Subject: CPGRAM Complaint No : DEABD/E/2023/0011746 // Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh // CS230223000062
Dear Mr. Singh,
Greetings from YES BANK.
This is with reference to the complaint no. 0011746 lodged by you on CPGRAMS portal on February 13, 2023 regarding transaction on your YES BANK Credit Card.
We confirm that the Cardmember Dispute Form has been received by us. Please note regarding the transaction which happened on May 02, 2022 dispute has already been filed on the basis your request and the same was rejected by the member bank.
We request you to kindly approach the merchant for transaction cancellation.
Short submissions are as follows.
1-Please provide proof of a complaint filed by you before appropriate authority which may contain the date of submission.
2-It takes 48 hours in processing a transaction through a credit card. Why not a transaction withheld by you?
3-Why not outcome of oral and written complaints made by aggrieved CA Ravi Pratap Singh was intimated to him.
4-Please attach the copy of rejection of dispute to the report submitted by you to close this grievance.
5-Date of impugned transaction 02 May 2022, subsequently oral complaints made and written complaints filed on 10 May 2022 by CA Ravi Pratap Singh.
Please provide your action details and date when paid amount reached to the account of cheaters? Why did you not withhold the amount paid through credit card on the complaint of aggrieved Ravi Pratap Singh to customer care of the bank? Please put on light instead of cryptic approach.
Grievance Document
Current Status
Under process
Date of Action
20/04/2023
Officer Concerns To
Officer Name
Ms Betsy Rajagopal (General Manager)
Organisation name
Reserve Bank of India
Contact Address
Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai
Email Address
cepdco@rbi.org.in
Contact Number
02222604106